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Deesan

Router crashing every 15-20mins

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Hi,

 

I've been using my netdum for about 5 months. When I first installed it, the router gave me issues connecting to XBL... it would keep going online offline online without any reason and one day it magically went away (no changes made to settings).

 

The router's been fine ever since this problem went away, until this past weekend... now the router works as intended for about 15-20mins and then it crashes. When it crashes, http://192.168.88.1/console can no longer be loaded and I lose connection on all devices. When I reset it by unplugging or by the reset button itself, the router goes back online for another 20 mins or so till it goes down again. The issues is very consistent.

 

I tried full factory reset, rolling back to previous firmware version and a couple setting tweaks... issue is still there.

 

Even had a tech from my internet provider come over and check their modem and lines, everything is A1 on their side. 

 

For the time being I removed the router and use the modem on its own but playing is practically impossible as my connection keeps fluctuating from 2 to 4 bar. 

 

Any idea?

 

Thanks

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Do you still use the stock power cable? Sometimes the cord you use can cause it to do that. Trying plugging it into the wall instead of an extension cord. Factory reset your modem, then reset your duma. I know these steps may seem simple, but they may work.

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What modem do you have?

 

Do you hear the router beep like it's powering on when this happens?

 

sagemcom home hub 1000 in bridge mode.

 

No beep going down, router only beeps when rebooting like it should.

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sagemcom home hub 1000 in bridge mode.

 

No beep going down, router only beeps when rebooting like it should.

 

Hi, welcome to the forum! I would recommend trying out this guide: http://support.netduma.com/support/solutions/articles/16000022405-why-does-the-netduma-wifi-keep-dropping-out-

 

Switching channel should at least reconnect you when a crash occurs. Please let us know if the guide resolves your issue :)

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Hi, welcome to the forum! I would recommend trying out this guide: http://support.netduma.com/support/solutions/articles/16000022405-why-does-the-netduma-wifi-keep-dropping-out-

 

Switching channel should at least reconnect you when a crash occurs. Please let us know if the guide resolves your issue :)

 

Hi, not a wifi issue. My desktop and xbox are both wired. Also, all wifi channels are free as I live in the middle of nowhere and there are no other active wireless network around.

 

Once again, when it crashes I cannot access the console, I get the following:

 

This site can’t be reached

192.168.88.1 took too long to respond.

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I got this problem to especially when playing COD WW2. 5-6 times in an evening my whole internet would crash, wifi, laptop, ps4. My technician went home and after the 3th time they changed my ISP hub and everything became fine

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I got this problem to especially when playing COD WW2. 5-6 times in an evening my whole internet would crash, wifi, laptop, ps4. My technician went home and after the 3th time they changed my ISP hub and everything became fine

Last tech that came replaced it with brand new one. I do play WW2 too but it's definitely not the source of my current issue... let's say I turn off every devices and reboot/reset the duma, it will still end up crashing on me in the same 15-20mins.

 

Furthermore, like why would it start acting up like this when absolutely nothing changed? Same settings, same internet provider, no new device in the house. Also tried my old D-link router and it stays connected. Sounds like a faulty unit to me at this point.

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Last tech that came replaced it with brand new one. I do play WW2 too but it's definitely not the source of my current issue... let's say I turn off every devices and reboot/reset the duma, it will still end up crashing on me in the same 15-20mins.

 

Furthermore, like why would it start acting up like this when absolutely nothing changed? Same settings, same internet provider, no new device in the house. Also tried my old D-link router and it stays connected. Sounds like a faulty unit to me at this point.

 

Try http://r1/

 
Or on windows open up a command prompt (press the windows key and R, then type in cmd and hit enter), type in ipconfig /all and look for where it says default gateway. What numbers are there? That will be the ip to your router. Please let us know those results.
 

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On 11/24/2017 at 7:08 AM, Netduma Jack said:

 

Try http://r1/

 
Or on windows open up a command prompt (press the windows key and R, then type in cmd and hit enter), type in ipconfig /all and look for where it says default gateway. What numbers are there? That will be the ip to your router. Please let us know those results.
 

Hey Jack, 

so here I am a year later still dealing with the exact same issue.

After initially making this thread and trying countless different things, I stopped using the router. 

A couple months later I moved to another location for a couple months and had a different internet provider, so I gave the netduma another try... Surprisingly it worked flawlessly the whole time I've been there... fast forward to like June, I moved back to my prior location and got back on the old isp connection. Regardless, I installed the netduma router and it worked without a hiccup till this just now. All of a sudden it started doing the EXACT same thing it did when I first posted this thread back in November 2017. Very weird, it's like the router starts acting up when November comes by.

Anyhow, as the last time, I ran a bunch of tests:
- Tried countless reboots
- Tried DumaOS
- Tried reverting to OEM firmwire
- Tried different ethernet cables
- Tried a complete reset
- Tried the usual disconnect / wait / replug modem and router

ISP: Bell
Modem: Hub 1000 (bridge mode).

This recurrent issue is really starting to piss me off, every 5 to 15-20 mins I have to reboot the router to get internet (wired and wireless both go down). Every time the connection is lost I can no longer access http://r1 or 198.168.88.1 . The lights on the router are always the same at all time, but I cannot figure out why the router keeps crashing over and over again?!

I really hope we can find a solution to this.

I included a s/s of my ipconfig and a copy of dumaOS log.

ipconfig.jpg

log-1542225252749.txt

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Well that is very very strange. Here are a few things I'd suggest, take the upstream hub out of bridge mode and use DMZ instead with the R1 WAN IP. If it doesn't have this feature then port forward 1-65535 TCP/UDP instead to the R1 and disable the hubs UPnP and WiFi. Give the R1 a static IP on the hub and on the R1 itself use that same static information.

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