Zelotypia Posted March 29, 2017 Share Posted March 29, 2017 Whenever I use the netduma router, I am unable to chat to a friend in my party. The problem goes away sometimes if multiple people join, but most of the time I cannot talk to or hear anybody due to nat problems. I 'never' get this issue with my PS4 party when I connect to PSN with my sky fibre router only. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted March 29, 2017 Netduma Staff Share Posted March 29, 2017 Whenever I use the netduma router, I am unable to chat to a friend in my party. The problem goes away sometimes if multiple people join, but most of the time I cannot talk to or hear anybody due to nat problems. I 'never' get this issue with my PS4 party when I connect to PSN with my sky fibre router only. Hey, welcome to the forum! So first of all, is this your PSN NAT or your in-game NAT being affected? Do you have more than one console? Take a look at this guide and follow the steps, it should help you out. http://support.netduma.com/support/solutions/articles/16000022359-how-do-i-open-my-nat- Link to comment Share on other sites More sharing options...
Zelotypia Posted March 29, 2017 Author Share Posted March 29, 2017 All I really know us that whenever I enter a party chat, it says that I cannot chat to the people in the party due to a NAT type error. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted March 29, 2017 Netduma Staff Share Posted March 29, 2017 All I really know us that whenever I enter a party chat, it says that I cannot chat to the people in the party due to a NAT type error. Alright; could you please follow the guide I linked you and see if any of those solutions work out for you? Link to comment Share on other sites More sharing options...
bagsta69 Posted March 29, 2017 Share Posted March 29, 2017 Are your friends on your white list? Can you chat to them with the geo filter off? I have found with several people here that if you have different nat types it can sometimes cause an issue. Backing out of chat and starting chat up again sometimes works. Another way is to set up chat in game to only hear friends and use the in game chat. fuzzy clam 1 Link to comment Share on other sites More sharing options...
Zelotypia Posted March 29, 2017 Author Share Posted March 29, 2017 In game chat never works for me. Sometimes I can hear and speak to people in the party chat if it has a lot of people in it, but once somebody leaves, I no longer can. Most of the time I cannot hear anybody. Link to comment Share on other sites More sharing options...
Zelotypia Posted March 29, 2017 Author Share Posted March 29, 2017 I will try the DMZ option and get back to you later on when I join a friends party. Thank you! Link to comment Share on other sites More sharing options...
bagsta69 Posted March 29, 2017 Share Posted March 29, 2017 OK cheers, if you are still having problems please let us know how you have things connected. ISP modem to R1 etc Do you have open nat? Do yore friends have open nat? Also let us know what your speeds are and how you have congestion control set up etc. Are your friends on your white list? Link to comment Share on other sites More sharing options...
Zelotypia Posted March 29, 2017 Author Share Posted March 29, 2017 I kept disconnecting from PSN when I tried the DMZ method. Link to comment Share on other sites More sharing options...
Zelotypia Posted March 29, 2017 Author Share Posted March 29, 2017 OK cheers, if you are still having problems please let us know how you have things connected. ISP modem to R1 etc Do you have open nat? Do yore friends have open nat? Also let us know what your speeds are and how you have congestion control set up etc. Are your friends on your white list? My PS4 is connected to the R1 via Ethernet. The R1 is connected to my Sky Fibre router via Ethernet. When my Sky Fibre router is directly connected to my PS4 via Ethernet cable, the speed are about 40 down and 8 up. When my PS4 is connected to the R1, my speeds are about 14 down and 2 up. Most of the friends that I play with have nat type 2. Various other devices, such as phones and iPads connect to the Sky Fibre router via wifi. The geo-filter locater was manually moved to the UK, London because it automatically puts the locator in the US. I have selected the Destiny profile to play Destiny on my PS4, and I have selected the PlayStation service. I have previously manually put my friends on my allow list and I am sometimes able to talk to them, but I often have to repeat the process and find them again the next time I turn my console on. Also, it doesn't always work, so I stopped doing it every time I used party chat. Link to comment Share on other sites More sharing options...
bagsta69 Posted March 29, 2017 Share Posted March 29, 2017 Thats great if you take a look here regarding your speeds it may help http://support.netduma.com/support/solutions/articles/16000022366-why-is-my-connection-speed-lower- When you do the speed test with the R1 connected do you have your congestion control sliders at 100%? If your friends have dynamic ip address's if it changes then they will no longer be on your allow list. If they have a different nat type to you it can cause issues. if you haven't already try setting your geo filter to around 1000km with your base where it is. Would this area include your friends locations? I don't play destiny so cannot comment on in game chat on that game. Do you play any other games and do they give you the same problem? fuzzy clam 1 Link to comment Share on other sites More sharing options...
Zelotypia Posted March 29, 2017 Author Share Posted March 29, 2017 I he a nat type 2. The geo filter is set to 2000KM at the moment. I have NAT type 2. I believe the sliders are set to 70%, but I don't mind the speeds being lower. I have this problem with all games. My friends are within the UK, yes. Unfortunately, it's impractical for me to ask all of my friends to make a static up. Link to comment Share on other sites More sharing options...
bagsta69 Posted March 29, 2017 Share Posted March 29, 2017 The speed drop with the duma is because you are limiting speeds to 70% of what you get with the congestion control sliders. I understand it is not practical to tell your friends to get a static ip but at the moment if their ip changes then they will need to be added to the allow list again. Do you get this issue with the geo filter on and off? Nat type 2 is open on the ps4 but you may have a moderate or strict nat in game. So might your friends,I had this issue about half way through the lifespan of Black Ops 3 and gave my console a static IP and forwarded ports for the Call of duty game and have not had an issue since. Might be worth a try looking up the ports for destiny and try doing that. Here is a link to giving your PS4 a static IP and how to forward ports. This has the ports for COD so just replace with the destiny ones. http://forum.netduma.com/topic/15763-port-forward-static-ip-for-blops3-iw-on-ps4/ fuzzy clam 1 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted March 29, 2017 Netduma Staff Share Posted March 29, 2017 I he a nat type 2. The geo filter is set to 2000KM at the moment. I have NAT type 2. I believe the sliders are set to 70%, but I don't mind the speeds being lower. I have this problem with all games. My friends are within the UK, yes. Unfortunately, it's impractical for me to ask all of my friends to make a static up. I would re-iterate what Bagsta said above; please clarify if this still happens with the Geo-filter turned off, since when it's turned off the Netduma essentially acts the same as a normal router. It would be strange for party-chat issues to happen with it disabled. fuzzy clam 1 Link to comment Share on other sites More sharing options...
Zelotypia Posted March 29, 2017 Author Share Posted March 29, 2017 I have tried forwarding the Destiny ports before, to no avail. I will try turning of the geo-filter and joining a party. I'll send a message when my friends come online. Thank you both Netduma Jack and bagsta69 2 Link to comment Share on other sites More sharing options...
fuzzy clam Posted March 29, 2017 Share Posted March 29, 2017 I would just go into a private match with 1 friend at a time and whitelist them, there should be only you and him in the lobby click on his circle,rate him 100 % and give him a handle (name) and then hit update. Another way to tell if your friends are whitelisted is if their circle is broken they are, if it isn't there not. The reason I said this is because of what you described what was happening.And if it doesn't work for chat close the party out and have someone invite you that you couldn't connect to before and you usually can connect.Then cancel the chat again and send him an invite and it usually goes thrust least in my case it works but your milage may vary. bagsta69 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2017 Administrators Share Posted March 30, 2017 Any update on this? Link to comment Share on other sites More sharing options...
Zelotypia Posted March 30, 2017 Author Share Posted March 30, 2017 Unfortunately, I would have to whitelist my friends every time. It seems that they have dynamic IP addresses. Link to comment Share on other sites More sharing options...
Zelotypia Posted March 30, 2017 Author Share Posted March 30, 2017 Still getting the Nat type error whenever I join a party. I'm in a party now. I'm about to try to turn off the geo-filter and see what happens. Link to comment Share on other sites More sharing options...
Zelotypia Posted March 30, 2017 Author Share Posted March 30, 2017 Chat works when the geo-filter is off. Link to comment Share on other sites More sharing options...
Zelotypia Posted March 30, 2017 Author Share Posted March 30, 2017 There was a padlock on the far left side of the map. Now I see two red hollow circles in a similar position. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2017 Administrators Share Posted March 30, 2017 Can you provide the ID of the padlock & those circles please, will need to check if they should be whitelisted. Link to comment Share on other sites More sharing options...
Zelotypia Posted March 30, 2017 Author Share Posted March 30, 2017 Padlock ID: b1362cf7d350a0a5 Distance 6187KM Padlock ID: c834eeb9d167161b Distance 7912 KM The circles have disappeared, possibly because people have left the party, but these two IDs flash on the map whether the geo-filter is on or off. Link to comment Share on other sites More sharing options...
Zelotypia Posted March 30, 2017 Author Share Posted March 30, 2017 The red circle is back! The ID is: cdd88954756c0b10 Link to comment Share on other sites More sharing options...
Zelotypia Posted April 2, 2017 Author Share Posted April 2, 2017 Can you provide the ID of the padlock & those circles please, will need to check if they should be whitelisted. Have you checked? Link to comment Share on other sites More sharing options...
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