Jump to content

Welcome to Netduma Forum
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!
Photo

Wifi hang/crash/freeze and unresponsive

wifi crash hang freeze slow unresponsive

  • Please log in to reply
5 replies to this topic

#1
Un4given

Un4given

    Junior Member

  • Members
  • PipPip
  • 3 posts

I'm having to reboot my Netduma quite frequently as WIFI seems to hang/crash/freeze. I'm not gaming via wifi just normal internet 'surfing'.

 

I will get the "not connected to the internet" error when loading up a page. Sometimes I can load up the R1 interface, sometimes not. Either way I have to reboot the R1 for it to start working again.

 

I'm not losing connection to the R1; it just becomes unresponsive.

 

Anyone else having/had this issue?



#2
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 18,299 posts
  • Local time: 11:12 AM

Please try following this guide to see if it resolves your issue: http://support.netdu...p-dropping-out-


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST

World Clock

Official DumaOS/XR500 Support Times: 12pm - 2am BST



If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
Antarcticbeef51

Antarcticbeef51

    Junior Member

  • Members
  • PipPip
  • 4 posts
  • Local time: 06:12 AM
  • LocationMid Hudson-Valley NY

While it's not a fix, a little trick i figured out is to change the wifi channel to any other channel and it fixes it without having to do a reboot. I used a wifi analyzer to pick the least congested channel, but when it happens I switch it to basically any other channel. After it reconnects you can either keep it where it is or switch it back to your original choice. 



#4
fuzzy clam

fuzzy clam

    Forum Legend

  • Moderators
  • 3,929 posts
  • Local time: 06:12 AM
  • LocationUS - Michigan

I'm having to reboot my Netduma quite frequently as WIFI seems to hang/crash/freeze. I'm not gaming via wifi just normal internet 'surfing'.

 

I will get the "not connected to the internet" error when loading up a page. Sometimes I can load up the R1 interface, sometimes not. Either way I have to reboot the R1 for it to start working again.

 

I'm not losing connection to the R1; it just becomes unresponsive.

 

Anyone else having/had this issue?

As Fraser suggested and you always want to be on the least congested channel for WIFI,so I follow that guide and hopefully it sorts your issue.

 

If not let us know.



frustrated I just got a new NETDUMA, and I can't connect, how do I get the password for the Wi-Fi

:P


#5
Un4given

Un4given

    Junior Member

  • Members
  • PipPip
  • 3 posts

It's still happening I'm afraid, even after following all steps. 



#6
Netduma Fraser

Netduma Fraser

    Tech & Customer Support

  • Administrators
  • 18,299 posts
  • Local time: 11:12 AM

Are there any devices that are wireless near to the router? If you move those away does that resolve the issue? 

 

I'm happy to do a 1 on 1 and take a look.

 

Post in the 1 on 1 section: http://forum.netduma...request-1-on-1/. Please note I need around a days notice.

Please read this first before making the post: http://forum.netduma...1-on-1-request/


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST

World Clock

Official DumaOS/XR500 Support Times: 12pm - 2am BST



If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/






Also tagged with one or more of these keywords: wifi, crash, hang, freeze, slow, unresponsive

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users