robbo359 Posted November 2, 2015 Share Posted November 2, 2015 Good Afternoon,I am having problems with my netduma router it has been working flawlessly for the past few months however the I tuned the wifi off to use the wifi from my bt home hub, but it wasn’t as good as the netduma so I then tried to turn it back on and now I can’t connect to my netduma via ethernet I believe I’ve got everything connected correctly (same way as its been working for months) I have tried a new Ethernet cables to see if it was that but no joy keep getting limited connection on network status I cant login via (http://192.168.88.1) or by (http://r1) The bt home hub can’t see the netduma router which being connected via Ethernet its driving me mad Any help will be much appreciated Thanks Dan Link to comment Share on other sites More sharing options...
lukasz Posted November 2, 2015 Share Posted November 2, 2015 Hello there welcome to the duma army. Could you please do as follows restart you Bt Hub that go to settings on net duma and use restart button form there and after its restarted see if you can connect. Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 Hello there welcome to the duma army. Could you please do as follows restart you Bt Hub that go to settings on net duma and use restart button form there and after its restarted see if you can connect. Hi thanks for the warm welcome I cant get on to the netduma settings to click restart. What i have done a few times is turn off the bt home hub router turn off the netduma router wait like 30 seconds turn on the home hub wait another minuite then plug the power back in to the netduma wait for it to boot back up and nothing just cant log in to the settings.. I dont know what to do next Link to comment Share on other sites More sharing options...
lukasz Posted November 2, 2015 Share Posted November 2, 2015 Ok so after you power cycle netduma you cant access the dashboard of the router? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 Hi Dan, welcome to the forum Can you also make sure your PC is connecting with an automatic IP and not a static one. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 2, 2015 Administrators Share Posted November 2, 2015 In wifi settings did you change to 5GHz? Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 In wifi settings did you change to 5GHz? No unfortunately I have done that before haha but soon realised the router was compatible on that range so I reverted it back, I changed it over due to the signal being weak on the other side of the house ended up the netduma was better than bt so I'm just going to get a wifi extender Hi Dan, welcome to the forum Can you also make sure your PC is connecting with an automatic IP and not a static one. Yeah my laptop on both windows and Mac are set on automatic ip and both don't see the netduma router Ok so after you power cycle netduma you cant access the dashboard of the router? Yeah that's correct I can't see the netduma page by logging in via (IP and the http://r1login) to the netduma router page it recognises that the Ethernet cable is connected but nothing in regards to the router. What I will do is post a YouTube video (private) and post it here so you can see if there's something I've done would that be best Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 No unfortunately I have done that before haha but soon realised the router was compatible on that range so I reverted it back, I changed it over due to the signal being weak on the other side of the house ended up the netduma was better than bt so I'm just going to get a wifi extender Yeah my laptop on both windows and Mac are set on automatic ip and both don't see the netduma router Yeah that's correct I can't see the netduma page by logging in via (IP and the http://r1login) to the netduma router page it recognises that the Ethernet cable is connected but nothing in regards to the router. What I will do is post a YouTube video (private) and post it here so you can see if there's something I've done would that be best Can you access it on Wifi? Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 Can you access it on Wifi? unfortunately not as i turned my wifi off, stupid as it seems i didn't think id need wifi if i am using the wifi from the home hub... wish i hadn't touched anything now Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 unfortunately not as i turned my wifi off, stupid as it seems i didn't think id need wifi if i am using the wifi from the home hub... wish i hadn't touched anything now Ok Have you maybe turned DHCP off? Are you on windows? if so can you run the command 'ipconfig' in a command window and post the output. Also, in case you have turned off DHCP try setting up then Netduma with a static IP by following the instructions here Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 Ok Have you maybe turned DHCP off? Are you on windows? if so can you run the command 'ipconfig' in a command window and post the output. Also, in case you have turned off DHCP try setting up then Netduma with a static IP by following the instructions here Im on mac currently however I've got a windows laptop and it still won't connect via ethernet or wifi i followed the instructions although it says connected i still can't get on to the router settings i am completely stuck BTW thanks to all thats helped so far Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 Im on mac currently however I've got a windows laptop and it still won't connect via ethernet or wifi i followed the instructions although it says connected i still can't get on to the router settings i am completely stuck BTW thanks to all thats helped so far It's because the IP you've entered isn't right Can you follow these instructions for Mac. Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 It's because the IP you've entered isn't right Can you follow these instructions for Mac. haha oops I've done that now see - but I'm still getting - plus my bt home hub still doesn't notice that it is connected - Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 Is your Mac going into port 2 of the Netduma and is the Homehub going into port 1? Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 Is your Mac going into port 2 of the Netduma and is the Homehub going into port 1? Yeah it is pal. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 Yeah it is pal. Do you know what version the Netduma is on? Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 Do you know what version the Netduma is on? I don't I'm afraid as I have never updated it i could tell you model / serial number etc? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 When did you but it? Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 When did you but it? May 2015 Order #2360 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 Ok, could you try these instructions. If it doesn't work can you post the screen shot. If that doesn't show anything then I guess you could try a factory reset but probs best to leave that as a last option Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 I have had a read over that and on the MAC bit regarding lights however the light was amber before we gave it a static ip, now its green however it still won't connect Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 I have had a read over that and on the MAC bit regarding lights however the light was amber before we gave it a static ip, now its green however it still won't connect Ok, is it on a static or automatic IP at the moment? Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 I have also just realised how i spelt "problems" on the topic my excuse is that i was typing in a car on an iPhone Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 Ok, is it on a static or automatic IP at the moment? Static at the moment i believe after following the instructions before Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 Try changing it back to automatic, and after doing that go to Advanced >> TCP/IP and press 'Refresh DHCP lease' Link to comment Share on other sites More sharing options...
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