robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 Try changing it back to automatic, and after doing that go to Advanced >> TCP/IP and press 'Refresh DHCP lease' done however it doesn't fill anything out for the router Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 done however it doesn't fill anything out for the router Hmm, I guess you could try pressing the reset button on the back of the router (if you do this only press it once and don't hold it down) or you could wait for Fraser and see what he says Link to comment Share on other sites More sharing options...
robbo359 Posted November 2, 2015 Author Share Posted November 2, 2015 Hmm, I guess you could try pressing the reset button on the back of the router (if you do this only press it once and don't hold it down) or you could wait for Fraser and see what he says thats fine i'll hang fire till he pops along might have a different angle, but thanks for all the help tonight seriously appreciate it Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 thats fine i'll hang fire till he pops along might have a different angle, but thanks for all the help tonight seriously appreciate it No problem Probably good option to hold on just in case anything goes wrong during the factory reset. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2015 Administrators Share Posted November 3, 2015 Hi Robbo, could you follow this guide please http://wiki.netduma.com/doku.php?id=unbrick_router to see if you can access the interface at all. Remember to have the router isolated (just power & ethernet to your Mac, not connected to the bt hub) If you can make sure in settings > wan static is disabled. Double check all the settings. Link to comment Share on other sites More sharing options...
robbo359 Posted November 3, 2015 Author Share Posted November 3, 2015 Hi Robbo, could you follow this guide please http://wiki.netduma.com/doku.php?id=unbrick_routerto see if you can access the interface at all. Remember to have the router isolated (just power & ethernet to your Mac, not connected to the bt hub. If you can make sure in settings > wan static is disabled. Double check all the settings. Thanks very much for the reply (everyone has been awesome thus far) I'll give this ago tonight and report back tonight Dan Link to comment Share on other sites More sharing options...
robbo359 Posted November 3, 2015 Author Share Posted November 3, 2015 Hi Robbo, could you follow this guide please http://wiki.netduma.com/doku.php?id=unbrick_router to see if you can access the interface at all. Remember to have the router isolated (just power & ethernet to your Mac, not connected to the bt hub) If you can make sure in settings > wan static is disabled. Double check all the settings. I am afraid this hasn't worked either <sigh> I disconnected the netduma from the bt home hub then connected the netduma to my Mac using port 2 on the netduma and it still doesn't find it via the ip address Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2015 Administrators Share Posted November 3, 2015 I am afraid this hasn't worked either I disconnected the netduma from the bt home hub then connected the netduma to my Mac using port 2 on the netduma and it still doesn't find it via the ip address Just to be clear when you did this, you tried to access via 192.168.1.1? Link to comment Share on other sites More sharing options...
robbo359 Posted November 4, 2015 Author Share Posted November 4, 2015 Just to be clear when you did this, you tried to access via 192.168.1.1? Yeah I did, it just timed out says I've got a limited connection, would it be best making the router a static IP then try same process again? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 4, 2015 Administrators Share Posted November 4, 2015 Yeah I did, it just timed out says I've got a limited connection, would it be best making the router a static IP then try same process again? If you can't access the interface then that's not possible. Can you do a factory reset please by following http://wiki.netduma.com/doku.php?id=reset Link to comment Share on other sites More sharing options...
robbo359 Posted November 4, 2015 Author Share Posted November 4, 2015 If you can't access the interface then that's not possible. Can you do a factory reset please by following http://wiki.netduma.com/doku.php?id=reset No this hasn't worked either I done factory reset by the following guide and still can't connect to the Interface Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 4, 2015 Netduma Staff Share Posted November 4, 2015 If you come into chat I could teamviewer and see if I can see what the problem is? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 4, 2015 Netduma Staff Share Posted November 4, 2015 I had a look on Teamviewer and: 1) Netduma Wifi doesn't broadcast after pressing reset button on back. After pressing reset button the Netduma beeps after rebooting but no Wifi. 2) The Wifi light doesn't show and only ports with active ethernet connections show a light. 3) Static/Automatic doesn't make a difference - can't connect to duma. 4) Duma doesn't show on the Home Hubs device manager. So maybe there is a bigger problem if factory reseting isn't showing the Wifi and it isn't showing in the HHs device manager Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 4, 2015 Administrators Share Posted November 4, 2015 Interesting, so it's definitely on and powered so not a complete brick but it's not being detected at all. My initial thought is that somehow the ethernet ports are not working at all for some reason. I know it sounds strange but can you check there is nothing inside the ports that would obstruct it/blow on it. Doubt that will do anything, may have to return it but I'll talk to the guys tomorrow, see if they have any further ideas Cheers Crossy! Link to comment Share on other sites More sharing options...
robbo359 Posted November 4, 2015 Author Share Posted November 4, 2015 Interesting, so it's definitely on and powered so not a complete brick but it's not being detected at all. My initial thought is that somehow the ethernet ports are not working at all for some reason. I know it sounds strange but can you check there is nothing inside the ports that would obstruct it/blow on it. Doubt that will do anything, may have to return it but I'll talk to the guys tomorrow, see if they have any further ideas Cheers Crossy! Yeah I've checked and all clean, again I can't thank everyone enough Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 5, 2015 Administrators Share Posted November 5, 2015 Okay can you do the thing I said before with isolating it and then when you've done that open up command prompt and type "ipconfig" what comes up? Link to comment Share on other sites More sharing options...
robbo359 Posted November 6, 2015 Author Share Posted November 6, 2015 Okay can you do the thing I said before with isolating it and then when you've done that open up command prompt and type "ipconfig" what comes up? I take it I type that in terminal? As I'm on Mac just go in to terminal and type ipconfig? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 6, 2015 Netduma Staff Share Posted November 6, 2015 I take it I type that in terminal? As I'm on Mac just go in to terminal and type ipconfig? On mac type 'ifconfig' into terminal Link to comment Share on other sites More sharing options...
robbo359 Posted November 7, 2015 Author Share Posted November 7, 2015 On mac type 'ifconfig' into terminal here you go. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 7, 2015 Administrators Share Posted November 7, 2015 Interesting, from that it doesn't look like you're connected to the duma at all. Were you connected to the hub wifi at the time of doing that? Link to comment Share on other sites More sharing options...
robbo359 Posted November 7, 2015 Author Share Posted November 7, 2015 Interesting, from that it doesn't look like you're connected to the duma at all. Were you connected to the hub wifi at the time of doing that? No I separated the netduma so only the power was connected then plugged the Ethernet cable into the Mac and into port two on the netduma, turned my wifi off so that was the only thing connected. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 8, 2015 Administrators Share Posted November 8, 2015 Alright PM me and we can try a 1 on 1 and see what is happening other than what Crossy has found already Link to comment Share on other sites More sharing options...
robbo359 Posted November 9, 2015 Author Share Posted November 9, 2015 Alright PM me and we can try a 1 on 1 and see what is happening other than what Crossy has found already Yeah thats fine pal, Just fired you over a DM, like i said it has been perfect since may Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.