Netduma Staff Netduma Crossy Posted September 8, 2015 Netduma Staff Posted September 8, 2015 The way you said for me to have the setup was the way I already had it. And Im still unable to connect to the internet Oh right. Can you check to make sure it is connected to port 1 of the Netduma (the port also labeled PoE).
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 Oh right. Can you check to make sure it is connected to port 1 of the Netduma (the port also labeled PoE). yep, its been there since I first plugged it in
Netduma Staff Netduma Crossy Posted September 8, 2015 Netduma Staff Posted September 8, 2015 yep, its been there since I first plugged it in If you plug into a another port on the ISP router (with the Netduma still connected) do you have internet. If you do then can you explain if it is a specific error you are getting when connecting to the Netduma or is it just actual no internet once you are connected?
Zennon Posted September 8, 2015 Posted September 8, 2015 Do you have another Ethernet cable to try between your other router and the Netduma? to rule out a faulty cable.
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 If you plug into a another port on the ISP router (with the Netduma still connected) do you have internet. If you do then can you explain if it is a specific error you are getting when connecting to the Netduma or is it just actual no internet once you are connected?No I don't, and I don't get internet at all
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 Do you have another Ethernet cable to try between your other router and the Netduma? to rule out a faulty cable. yep I've tried a different cable and I am having the same results
Netduma Staff Netduma Crossy Posted September 8, 2015 Netduma Staff Posted September 8, 2015 No I don't, and I don't get internet at all So you don't get internet through your ISP router?
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 So you don't get internet through your ISP router? what I meant was that when I connected it to other ports I was still unable to get internet through the netduma
Netduma Staff Netduma Crossy Posted September 8, 2015 Netduma Staff Posted September 8, 2015 what I meant was that when I connected it to other ports I was still unable to get internet through the netduma Ok, but what about when you connect to your ISP router, do you get internet through that?
Administrators Netduma Fraser Posted September 8, 2015 Administrators Posted September 8, 2015 What is the model of the router and modem you are using?
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 Ok, but what about when you connect to your ISP router, do you get internet through that? yeah I can get internet through the ISP router
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 What is the model of the router and modem you are using? Netgear CG3000v2
Zennon Posted September 8, 2015 Posted September 8, 2015 Have you tried a reset on the netgear in case you have dhcp turned off, static ips etc
Anton.G Posted September 9, 2015 Author Posted September 9, 2015 Have you tried a reset on the netgear in case you have dhcp turned off, static ips etc Sorry for the late reply I work in the morning and had to get some sleep, I had a look and was unable to find those settings on the Netgear setting and was unable to find them.
Netduma Staff Netduma Crossy Posted September 9, 2015 Netduma Staff Posted September 9, 2015 Do you still not have a number after 'WAN IP' in device manager?
RADDY1993 Posted September 9, 2015 Posted September 9, 2015 Hard reset both your router and the Duma then go into your main router's dashboard and look at attached devices and see if you are connected to the Duma, Then turn off wireless on your main router and do a wifi search on your laptop and if you can see the Dume connect using "netdumar1".
Anton.G Posted September 9, 2015 Author Posted September 9, 2015 Do you still not have a number after 'WAN IP' in device manager? No I do
Anton.G Posted September 9, 2015 Author Posted September 9, 2015 Hard reset both your router and the Duma then go into your main router's dashboard and look at attached devices and see if you are connected to the Duma, Then turn off wireless on your main router and do a wifi search on your laptop and if you can see the Dume connect using "netdumar1". I just tried it. Unfortunatly i cant connect to the modem wirelessly now for some reason. I do have WIFI enabled on the netduma router
Administrators Netduma Fraser Posted September 9, 2015 Administrators Posted September 9, 2015 WAN IP & connected to wifi but still no internet? Someone else had this issue yesterday, try a factory reset from settings > miscellaneous
Anton.G Posted September 9, 2015 Author Posted September 9, 2015 WAN IP & connected to wifi but still no internet? Someone else had this issue yesterday, try a factory reset from settings > miscellaneous I just tried it. Unfortunately still getting the same results
Anton.G Posted September 9, 2015 Author Posted September 9, 2015 I just tried to diagnose the issue on my laptop through network and sharing and it said it the DNS server wasn't responding if that helps
Administrators Netduma Fraser Posted September 9, 2015 Administrators Posted September 9, 2015 Can you check the DNS that it says on the R1 and your hub please
Anton.G Posted September 9, 2015 Author Posted September 9, 2015 Can you check the DNS that it says on the R1 and your hub please I just saw that there are 3 different DNS on my ISP modem
Administrators Netduma Fraser Posted September 9, 2015 Administrators Posted September 9, 2015 Okay what are they? Primary, Secondary?
Anton.G Posted September 9, 2015 Author Posted September 9, 2015 Okay what are they? Primary, Secondary? it doesn't say, they're just three. It doesn't say anything about primary or secondary.
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