Anton.G Posted September 8, 2015 Posted September 8, 2015 I have been trying for the past hour and a half trying to get it set up. It says that im connected to the internet but nothing will load
Administrators Netduma Fraser Posted September 8, 2015 Administrators Posted September 8, 2015 Hey Anton, is this via wire, wireless or both? Is this also happening with all devices?
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 Hey Anton, is this via wire, wireless or both? Is this also happening with all devices? It is happening with both wired and wireless and it is happening with all devices
Administrators Netduma Fraser Posted September 8, 2015 Administrators Posted September 8, 2015 Can you go to settings > WAN and make sure static is disabled please then turn off the R1 and turn off your ISP hub. Wait 10 seconds then turn on your ISP hub. Wait 30 seconds then turn on the R1
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 Can you go to settings > WAN and make sure static is disabled please then turn off the R1 and turn off your ISP hub. Wait 10 seconds then turn on your ISP hub. Wait 30 seconds then turn on the R1 I am still unable to connect to the internet properly
Administrators Netduma Fraser Posted September 8, 2015 Administrators Posted September 8, 2015 Okay can you try the variations of PPPoE as I advised you on Twitter, it can take up to 5minutes for the internet to work when you've put in the correct user & pass
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 Okay can you try the variations of PPPoE as I advised you on Twitter, it can take up to 5minutes for the internet to work when you've put in the correct user & pass Ok, I tried all the passwords and usernames and was not able to connect to the internet. I tried trouble shooting the connection on my laptop and it said that it could not connect to the DNS
Netduma Staff Netduma Crossy Posted September 8, 2015 Netduma Staff Posted September 8, 2015 Ok, I tried all the passwords and usernames and was not able to connect to the internet. I tried trouble shooting the connection on my laptop and it said that it could not connect to the DNS Can you run an internet diagnostic? Also try going to Settings >> LAN and changing the DNS servers to 8.8.8.8 and 8.8.4.4.
Administrators Netduma Fraser Posted September 8, 2015 Administrators Posted September 8, 2015 Can you go to settings > LAN and make sure DHCP is enabled, from 192.168.88.100 to 192.168.88.250 lease time 12 hours and set dns to your Optus DNS Primary DNS: 211.29.132.12 Secondary DNS: 198.142.0.51
dominican_3niz Posted September 8, 2015 Posted September 8, 2015 IT HAPPEN TO ME BEFORE I WHAT I DID WAS UNPLUG BOTH ROUTER AND PLUG IT BACK IN A THE SAME TIME TRY THAT IS WORK FOR ME
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 Ok the situation has gotten worse. My laptop is not saying that it is unable to identify the router. and i cant access the control panel
Netduma Staff Netduma Crossy Posted September 8, 2015 Netduma Staff Posted September 8, 2015 Ok the situation has gotten worse. My laptop is not saying that it is unable to identify the router. and i cant access the control panel Can you try connecting via ethernet to the router and see if you can access the control panel?
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 Can you try connecting via ethernet to the router and see if you can access the control panel? Yeah, I can only use Ethernet. I just put a pin in the reset button and now its recognizes it but i still cant access the internet after following all the directions given by you two. also I am unable to run a internet diagnostics test
Zennon Posted September 8, 2015 Posted September 8, 2015 If you have reset it with the pin then the wifi password is now Netduma R1
Netduma Staff Netduma Crossy Posted September 8, 2015 Netduma Staff Posted September 8, 2015 Yeah, I can only use Ethernet. I just put a pin in the reset button and now its recognizes it but i still cant access the internet after following all the directions given by you two. also I am unable to run a internet diagnostics test Is there a number after 'WAN IP' in device manager?
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 Is there a number after 'WAN IP' in device manager? No there isn't but if go into the WAN settings then i can get a number but not get access to the internet
Administrators Netduma Fraser Posted September 8, 2015 Administrators Posted September 8, 2015 Okay can you do this again please go to settings WAN and make sure static is disabled, then turn off the R1 and turn off your ISP hub. Wait 10 seconds then turn on your ISP hub. Wait 30 seconds then turn on the R1.
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 Okay can you do this again please go to settings WAN and make sure static is disabled, then turn off the R1 and turn off your ISP hub. Wait 10 seconds then turn on your ISP hub. Wait 30 seconds then turn on the R1. I did it again and it still didn't work
Netduma Staff Netduma Crossy Posted September 8, 2015 Netduma Staff Posted September 8, 2015 I did it again and it still didn't work Are you connecting to an ISP hub or have you removed that and are connected directly do a modem?
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 Are you connecting to an ISP hub or have you removed that and are connected directly do a modem? I am connecting directly to the modem
Netduma Staff Netduma Crossy Posted September 8, 2015 Netduma Staff Posted September 8, 2015 You could try a different set-up by going modem >> ISP Router >> Netduma. That would probably sort out these set-up issues.
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 You could try a different set-up by going modem >> ISP Router >> Netduma. That would probably sort out these set-up issues.Ye I wasn't able to find those options. I was playing around with the WAN settings and it came up with a WAN IP and it said I was connected to another router.
Netduma Staff Netduma Crossy Posted September 8, 2015 Netduma Staff Posted September 8, 2015 I wasn't able to find those options. I was playing around with the WAN settings and it came up with a WAN IP and it said I was connected to another router. I meant actually change the physical set-up. So you connect your ISP router to the modem and plug the Netduma into the ISP router. But after playing around with the WAN settings do you have an internet connection?
Anton.G Posted September 8, 2015 Author Posted September 8, 2015 I meant actually change the physical set-up. So you connect your ISP router to the modem and plug the Netduma into the ISP router. But after playing around with the WAN settings do you have an internet connection? The way you said for me to have the setup was the way I already had it. And Im still unable to connect to the internet
Recommended Posts
Archived
This topic is now archived and is closed to further replies.