zqa20 Posted September 9, 2015 Author Posted September 9, 2015 The only thing i've changed since the last time round is going from channel 7 to channel 6 for the wireless, which ended up fixing my wireless issue.
zqa20 Posted September 9, 2015 Author Posted September 9, 2015 This is where my netduma is setup, so it's kinda impossible for it to sustain any physical damage and it doesn't feel like it's overheating at all, my bt home hub feels exactly the same. http://imagizer.imageshack.us/a/img538/4118/McLNPg.jpg http://imagizer.imageshack.us/a/img905/6567/E8jI3R.jpg
zqa20 Posted September 9, 2015 Author Posted September 9, 2015 Yeah, it just crashed again...... I'll post a screenshot in a sec http://imageshack.com/a/img540/6646/l87Rp2.png I have my PC plugged into my bt home hub again so if you have any advice/know what the next step is, do tell ;'(
Netduma Staff Netduma Crossy Posted September 9, 2015 Netduma Staff Posted September 9, 2015 Yeah, it just crashed again...... I'll post a screenshot in a sec http://imageshack.com/a/img540/6646/l87Rp2.png I have my PC plugged into my bt home hub again so if you have any advice/know what the next step is, do tell ;'( You can see at the bottom you have the limited connection icon over the internet thing. This could be because the Netduma is crashing or maybe it is another problem which makes it look as though it is crashing because you can't access it. Your connection is wired isn't? Can you you also make sure that you are connecting with an automatic IP. Also can any other devices connect to the Netduma when your PC can't and does the Netduma broadcast Wifi?
zqa20 Posted September 9, 2015 Author Posted September 9, 2015 You can see at the bottom you have the limited connection icon over the internet thing. This could be because the Netduma is crashing or maybe it is another problem which makes it look as though it is crashing because you can't access it. Your connection is wired isn't? Can you you also make sure that you are connecting with an automatic IP. Also can any other devices connect to the Netduma when your PC can't and does the Netduma broadcast Wifi? No, EVERYTHING goes down, not just my PC, i can't access the duma control pannel/interface for any of the devices connected. Here's the image i posted a few days ago. my xbox live in down (connected to my netduma) but my PC is still running just fine when connected to my bt home hub (my PC is connected to my xbox one). My wifi goes down when the duma crashes. http://imagizer.imageshack.us/a/img673/8352/5Jfa32.jpg I've still not reset my duma since the last crash about an hour ago and it just doesn't reboot itself i have to take the power out of it.
Netduma Staff Netduma Crossy Posted September 9, 2015 Netduma Staff Posted September 9, 2015 No, EVERYTHING goes down, not just my PC, i can't access the duma control pannel/interface for any of the devices connected. Here's the image i posted a few days ago. my xbox live in down (connected to my netduma) but my PC is still running just fine when connected to my bt home hub (my PC is connected to my xbox one). My wifi goes down when the duma crashes. http://imagizer.imageshack.us/a/img673/8352/5Jfa32.jpg I've still not reset my duma since the last crash about an hour ago and it just doesn't reboot itself i have to take the power out of it. What do the light look like when it happens?
zqa20 Posted September 9, 2015 Author Posted September 9, 2015 The lights stay on, how do i check that it's on auto IP can't remember?
Netduma Staff Netduma Crossy Posted September 9, 2015 Netduma Staff Posted September 9, 2015 The lights stay on, how do i check that it's on auto IP can't remember? Follow this vid. But not sure if it will make a difference as no other devices can connect either
zqa20 Posted September 9, 2015 Author Posted September 9, 2015 i have my netduma set as static so it can go in DMZ. it worked fine for 2 months so don't think thats the problem
zqa20 Posted September 9, 2015 Author Posted September 9, 2015 Is there any way a staff member can comment if i can get a replacement? or is there any more troubleshooting methods? I've only had this thing 2 months :'(
zqa20 Posted September 9, 2015 Author Posted September 9, 2015 It just crashed again. took a picture of it when it crashes. https://imageshack.com/i/p7DRMuPVj It's still crashed so if you need any more pictures of different angles just ask.
zqa20 Posted September 9, 2015 Author Posted September 9, 2015 Yeah, it just crashed again and rebooting it like an hour ago. At this point I've just turned it off and put everything back into my hub it's just irritating me -.=.
Netduma Staff Netduma Crossy Posted September 9, 2015 Netduma Staff Posted September 9, 2015 Is there any way a staff member can comment if i can get a replacement? or is there any more troubleshooting methods? I'm sure one of them will as soon as they see the thread. Fraser explained in an earlier post about the replacements and warranty I can't think of any more troubleshooting methods for this issue.
Administrators Netduma Fraser Posted September 9, 2015 Administrators Posted September 9, 2015 Hey zqa, not to worry, we can do a 1 on 1 tomorrow, if we can't resolve it I can escalate it to Iain
zqa20 Posted September 14, 2015 Author Posted September 14, 2015 Hey zqa, not to worry, we can do a 1 on 1 tomorrow, if we can't resolve it I can escalate it to Iain Sent you a message, It's started playing up again and i had to hard reset it :'(
DJ* Posted September 21, 2015 Posted September 21, 2015 Hey, I've just found this thread as have been having the same problem for months! The wifi connection to my devices keeps dropping out. often every 10-25 minutes on laptop [frustrating when trying to work and getting cut off mid email/meeting/conversation etc].Also drops out from I-phone but not as often as when using laptop.Only way to resolve each time it occurs is to disconnect the devices from internet and search for wireless router/connection again. Was sure it would be a laptop issue maybe due to windows upgrades now on 10.. so what I have already tried to resolve problem:, double checked all power saving modes to wireless adapter = no changeinstalled and updated drivers including new wireless drivers =no change.# In R1 settings: Disabled IPV6, checked and unchecked all the other options such as stealth, wifi workaround, snooping, duma auto feedback, multicast..Then moved on to trying to use different DNS on LAN, setting up WAN manually Tried using VPN. [by default the HMA quick VPN always remains ticked in the R1 even after reboots i..e active and never stays un-ticked even though I don't have an active HMA account!?] Tried every wifi channel. Tried resets, re loading 1.3.4. etc.I have resorted to not using the R1 and reverting back to the Virgin Hub. If you find the solution I'd be over the proverbial moon to know what it is! Thanks
Administrators Netduma Fraser Posted September 21, 2015 Administrators Posted September 21, 2015 Is wifi workaround currently unticked as that should definitely resolve the issue. The VPN defaults to ticked however this does not mean it is on, you would still have to put in user settings to connect
zqa20 Posted December 31, 2015 Author Posted December 31, 2015 Bump. Need Iain to look at logs of my duma, started crashing again (i've left it crashed without rebooting)
Netduma Staff Netduma Crossy Posted December 31, 2015 Netduma Staff Posted December 31, 2015 Bump. Need Iain to look at logs of my duma, started crashing again (i've left it crashed without rebooting) Are you still PMing with Fraser?
zqa20 Posted December 31, 2015 Author Posted December 31, 2015 Are you still PMing with Fraser? Yes, but he said next time it crashes leave it and let Iain look at the logs (not sure how he will do that). Might need it replaced at this point.
Netduma Staff Netduma Crossy Posted December 31, 2015 Netduma Staff Posted December 31, 2015 Yes, but he said next time it crashes leave it and let Iain look at the logs (not sure how he will do that). Might need it replaced at this point. Ok. Hopefully Fraser can post in here when he sees this thread and let you know what to do
zqa20 Posted December 31, 2015 Author Posted December 31, 2015 . Well i've left it crashed for a week now, so hopefully he can still gain the information he needs ;/.
Netduma Staff Netduma Crossy Posted January 1, 2016 Netduma Staff Posted January 1, 2016 . Well i've left it crashed for a week now, so hopefully he can still gain the information he needs ;/. Hopefully, yes!
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