joselinktr Posted September 4, 2015 Posted September 4, 2015 Hi ,I recently bought the router and I installed yesterday but the router is not connecting to Internet. I called my Internet provider and they came and tried to fix but they couldn't fix it.how do I return this router.pls help
Administrators Netduma Fraser Posted September 4, 2015 Administrators Posted September 4, 2015 Hey jose, can you access the router control panel via a wired connection? Who is your ISP and what modem/router have they given you?
joselinktr Posted September 4, 2015 Author Posted September 4, 2015 I already tried wired connection, still not working. My ISP is optimum and I got netgear router .
Netduma Staff Netduma Crossy Posted September 4, 2015 Netduma Staff Posted September 4, 2015 I already tried wired connection, still not working. My ISP is optimum and I got netgear router . Can you access the Netduma control panel? If you can can you go to the device manager and see if there is a number after 'WAN IP'. Also make sure you are on the latest version.
joselinktr Posted September 4, 2015 Author Posted September 4, 2015 I tried but i can't access the netduma control panel.
Netduma Staff Netduma Crossy Posted September 4, 2015 Netduma Staff Posted September 4, 2015 I tried but i can't access the netduma control panel. Can you follow these instructions and see if they give you access. Make sure you do it on a wired connected and that your PC is set to connect with a dynamic IP, not a static one.
joselinktr Posted September 4, 2015 Author Posted September 4, 2015 I did it on a wired connected and my pc is set to dynamic Ip,still not working, it says windows unable to connect netduma r1.my Internet provider already tried the instructions that u send me.
Netduma Staff Netduma Crossy Posted September 4, 2015 Netduma Staff Posted September 4, 2015 Have you done a factory reset or anything from the back? Can you maybe take a screen shot of the error you get when trying to connect? Is that an error you get when connecting wired or wireless?
joselinktr Posted September 4, 2015 Author Posted September 4, 2015 I didn't reset ,I think my ISP did (not sure) Is that causes a problem?
Netduma Staff Netduma Crossy Posted September 4, 2015 Netduma Staff Posted September 4, 2015 I didn't reset ,I think my ISP did (not sure) Is that causes a problem? Maybe. But is the error you are getting when you are connecting wired? Can you take a screen shot of it? And can no devices connect to it? Remember that if they did do a factory reset then the new Wifi password is 'netdumar1'.
Administrators Netduma Fraser Posted September 4, 2015 Administrators Posted September 4, 2015 I didn't reset ,I think my ISP did (not sure) Is that causes a problem? You shouldn't really do a reset from the back and should do it from the control panel but should be okay. Can you see the Netduma R1 wifi? If you can try to connect with the password 'netdumar1'
joselinktr Posted September 4, 2015 Author Posted September 4, 2015 Yes I can see the WiFi, it won't let me connect with pc .when I tried to connect with cell phone, it says authentication failed .
Netduma Staff Netduma Crossy Posted September 4, 2015 Netduma Staff Posted September 4, 2015 Yes I can see the WiFi, it won't let me connect with pc .when I tried to connect with cell phone, it says authentication failed . Thats good if you can see the Wifi So you can't connect to it with the default password or 'netdumar1'?
joselinktr Posted September 4, 2015 Author Posted September 4, 2015 When I use my cell phone, they asked me password and the default password not working,
Netduma Staff Netduma Crossy Posted September 4, 2015 Netduma Staff Posted September 4, 2015 When I use my cell phone, they asked me password and the default password not working, Ok, back to your wired PC, can you take a screen shot of the specific error you're getting? Once you have access to the control panel you can hopefully change the Wifi password.
Od1n Posted September 4, 2015 Posted September 4, 2015 did you buy the router from the shop or is it a used one from ebay? (that might run a different Wifi password)
abc123 Posted September 4, 2015 Posted September 4, 2015 please run a wire to a pc from the R1 then follow: http://wiki.netduma.com/doku.php?id=can_t_access_the_router_home_page
Netduma Staff Netduma Crossy Posted September 4, 2015 Netduma Staff Posted September 4, 2015 You need to upload your image to a site such as imgur.com then post a link here
joselinktr Posted September 4, 2015 Author Posted September 4, 2015 Got it,finally I'm able to open the control panel and problem solved. Thank u for the amazing support (crossy) U guys r the best : )
Netduma Staff Netduma Crossy Posted September 4, 2015 Netduma Staff Posted September 4, 2015 Got it,finally I'm able to open the control panel and problem solved. Thank u for the amazing support (crossy) U guys r the best : ) Awesome Have you got an internet connection working too and everything?
joselinktr Posted September 4, 2015 Author Posted September 4, 2015 Got it ,finally im able to opened the control panel and change the password, everything works perfect thank u for the amazing support.
Netduma Staff Netduma Crossy Posted September 4, 2015 Netduma Staff Posted September 4, 2015 Got it ,finally im able to opened the control panel and change the password, everything works perfect thank u for the amazing support. Awesome - as this is sorted I'll close the thread but if you have any more problem don't hesitate to make another
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