Packet loss on R3.

[Kahari]

For some odd reason, I'm experiencing packet loss when connected to the R3 (hard wired) but not when I'm connected directly to my modem. (CM3000) Any suggestions on what I should do? (First two pics are connected to the R3, the third is connected to the modem)

[Netduma Fraser]

Use a different target like a local news website, do you see the same behavior then?

[DARKNESS]

@KahariWhat firmware version is your modem using? You can find it in the top corner after logging into the modem interface.

[Krush]

twitter.com or "X" !

[Kahari]

@Netduma FraserYes same behavior. @DARKNESS Current firmware is the beta version v4.0.645. @Krush Tried X, google.com, pingplotter.com, cloudflare.com. I wasn't getting this last week. Also noticed when playing BO6, it starts at trying to find a game STARTING at 200 ms ping while hooked up to the R3. Directly into the modem, pings and searches normally. (Starts around 23 ms ping) Very weird..

[Krush]

@DARKNESS qu'en penses tu ?

[Netduma Fraser]

49 minutes ago, Kahari said:

@Netduma FraserYes same behavior. @DARKNESS Current firmware is the beta version v4.0.645. @Krush Tried X, google.com, pingplotter.com, cloudflare.com. I wasn't getting this last week. Also noticed when playing BO6, it starts at trying to find a game STARTING at 200 ms ping while hooked up to the R3. Directly into the modem, pings and searches normally. (Starts around 23 ms ping) Very weird..

What has changed physically with your setup or settings-wise prior to the issue starting? Do you get normal ping games or is it just that it initially reports it's looking for games that high? Do you encounter that with the Geo-Filter disabled? With your modem connecting directly to that no other devices can use the internet so it's very likely devices on your network are impacting you/that you'll need to fine tune Congestion Control/SmartBOOST to mitigate it

[Spdsk8race]

I've been experiencing the same thing today, nothing has changed other than a new day. Fortnite usually has a ping around 5-9ms and today it's 100+ with 25 packet loss

[DARKNESS]

@KahariI was referring to the modem, not the router. I use the same modem without any issues, which is why I’m asking. There could be a problem if you’re using a specific firmware version. That’s why I’m asking for the firmware version your modem is currently running.

[Netduma Fraser]

On 8/6/2025 at 2:15 AM, Spdsk8race said:

I've been experiencing the same thing today, nothing has changed other than a new day. Fortnite usually has a ping around 5-9ms and today it's 100+ with 25 packet loss

Are you seeing the same with your modem? If you play during non peak times do you see the same issue?

[Kahari]

@DARKNESS Apologies. The firmware on the CM3000 is V5.01.02. From what I was told, this the latest up to date firmware. Is that your current firmware as well?

[Netduma Fraser]

2 hours ago, Kahari said:

@DARKNESS Apologies. The firmware on the CM3000 is V5.01.02. From what I was told, this the latest up to date firmware. Is that your current firmware as well?

On 8/6/2025 at 12:04 AM, Netduma Fraser said:

What has changed physically with your setup or settings-wise prior to the issue starting? Do you get normal ping games or is it just that it initially reports it's looking for games that high? Do you encounter that with the Geo-Filter disabled? With your modem connecting directly to that no other devices can use the internet so it's very likely devices on your network are impacting you/that you'll need to fine tune Congestion Control/SmartBOOST to mitigate it

^

[DARKNESS]

@Kahari

Yes, I recommend performing a factory reset on the modem to ensure optimal performance and stability, especially since it was previously reprovisioned from the problematic version V6.01.03. This version caused significant issues, prompting ISPs to roll back the update due to widespread complaints about its faulty patch. Additionally, confirm that your WAN and public IP addresses are correctly configured in the R3 interface. Before proceeding, review the modem logs—if you notice a high number of uncorrectable errors, the issue is most likely with the ISP rather than the router or other equipment.