Servers are not pingable with my ISP

[mohands]

I live in Australia and I was with Telstra and everything was working perfectly. I moved now to another ISP " Aussiebroadband" and servers are pingable at ping heatmap but in Geofilter

[Netduma Fraser]

Some servers won't always be pingable, especially game servers, they tend to reject it. It shouldn't happen for every server. We are working on a new ping method that should allow for more success though.

[mohands]

It is working with Telstra. I tested them in parallel. Telstra and another ISP. servers on Telstra are pingable while on the other ISP they are not. Is this something relating to the connection between the ISP and the server?

[Netduma Fraser]

They are probably taking different routes to the destination yes which could affect it

[johnnytran]

On 10/30/2024 at 8:24 AM, mohands said:

It is working with Telstra. I tested them in parallel. Telstra and another ISP. servers on Telstra are pingable while on the other ISP they are not. Is this something relating to the connection between the ISP and the server?

What IP is it and can you run a traceroute with both ISPs to see if they take a different path?

[mohands]

On 10/31/2024 at 7:41 PM, johnnytran said:

What IP is it and can you run a traceroute with both ISPs to see if they take a different path?

I don't know its IP. Netduma doesn't show the IP. 

[johnnytran]

On 11/4/2024 at 5:18 PM, mohands said:

I don't know its IP. Netduma doesn't show the IP. 

What game are you saying is "pingable" with Telstra and not ABB ? i've tested a bunch of ISPs for cod only and the geo filter doesn't work with any of them, Telstra included. Sometimes i get the error you have shown in the screenshots, other times it's a grey box. I don't understand how it could be related to an ISP tbh (if you are testing the same game)

[mohands]

I'm talking about FC 25.