the kappa convict Posted June 7 Share Posted June 7 Please Help ever since i did the latest update i cant access router OS4 i can still use internet just not able to access anything else?? I got told to post on Forum. I have factory Reset when i turn on and get beginning setup it says some things failed to load do retry or continue i have tried "Retry" but it always fails so i continue i apply settings up to getting the black screen Saying "Welcome to Duma OS4" but it doesn't go any further than this. I have left in for ages and it will proceed to re go back through the whole hardware setup stages again Link to comment Share on other sites More sharing options...
Administrators Netduma Jack B Posted June 7 Administrators Share Posted June 7 Hi, sorry to hear about the issue. Is the unit electrically rebooting e.g are the lights going on and off constantly? Or are you just unable to load the frontend? Whilst connected, could you go to http://192.168.77.1/cgi-bin/logs.txt and send over the logs from there. Thanks! Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 thanks will do logs are attached logs.txt Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 no its on and i have internet just have no access to OS4 at all, keeps asking me to setup the router Link to comment Share on other sites More sharing options...
Administrators Netduma Jack B Posted June 7 Administrators Share Posted June 7 @the kappa convict Ah i think i see the issue. Are you using VLAN 101? And are you using PPPoE or DHCP/ static WAN? You should be able to get to the frontend by clicking on 'continue anyway'. Unfortunatley There's a bug in thee newest firmware that we missed in testing / beta with applying vlans on WAN. We'll be getting a new firmware out with the fix next week. Zli 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Jack B Posted June 7 Administrators Share Posted June 7 Have you managed to get through the setup since factory resetting? Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 I do have 101 im on 1gb Fibre so DHCP i click continue anyway it takes forever and then i get the welcome and nothing it never get in it loops this process so i have no router access Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 factory reset does nothing Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 so what should i do because i cant get into the OS it doesn't go any further than the Welcome bit it just cycles back to setup beginning hence boot loop Link to comment Share on other sites More sharing options...
DARKNESS Posted June 7 Share Posted June 7 @the kappa convictI recommend using incognito or clearing cache as it can just be a cache bug. Link to comment Share on other sites More sharing options...
Administrators Netduma Jack B Posted June 7 Administrators Share Posted June 7 3 minutes ago, the kappa convict said: so what should i do because i cant get into the OS it doesn't go any further than the Welcome bit it just cycles back to setup beginning hence boot loop How are you resetting the unit? You need to hold the pin down for ~10 seconds on the back and then leave the unit for 5 mins or so (Dont unplug). As @DARKNESShas mentioned above, there also could be a browser cache issue not allowing you to get access again, so either try clearing the cache through the F12 menu on your browser Or try a different device like your phone. Just a suggestion for the meantime. You could either connect your ISP's modem back in for a while and then connect the R3 underneath once getting through the setup. Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 i hold reset on back for 10 seconds and try it but nothing i have also cleared cache Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 i will try and do it through other router and see what happens i have internet as you can see otherwise i wouldnt be able to type i just cant access router settings etc Link to comment Share on other sites More sharing options...
titofuenla Posted June 7 Share Posted June 7 1 minute ago, the kappa convict said: i will try and do it through other router and see what happens i have internet as you can see otherwise i wouldnt be able to type i just cant access router settings etc Try the following and I assure you that you will be able to enter the interface: Do a factory reset so that the initial configurator starts from the beginning and again. Once you have restarted, enter 192.168.77.1 and this time do not touch anything in the configurator, simply skip all the steps from the beginning and until you reach the end of the configurator, again the sign will appear that something is not correct Loaded fine, just continue, do not retry, it is no use after pressing continue, this time the interface should load, then go to settings and wan and configure your Vlan to have internet. However, I warn you that there are probably options that do not work correctly for you. Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 done this doesnt work Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 done this doesnt work Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 5 minutes ago, titofuenla said: Try the following and I assure you that you will be able to enter the interface: Do a factory reset so that the initial configurator starts from the beginning and again. Once you have restarted, enter 192.168.77.1 and this time do not touch anything in the configurator, simply skip all the steps from the beginning and until you reach the end of the configurator, again the sign will appear that something is not correct Loaded fine, just continue, do not retry, it is no use after pressing continue, this time the interface should load, then go to settings and wan and configure your Vlan to have internet. However, I warn you that there are probably options that do not work correctly for you. done this doesnt work Link to comment Share on other sites More sharing options...
titofuenla Posted June 7 Share Posted June 7 2 minutes ago, the kappa convict said: done this doesnt work Did you skip all the steps without touching anything at all? If you reload with F5 and wait for the sign to appear and press continue, do you not have access? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 7 Administrators Share Posted June 7 Which web browser are you using? - Does it have an Adblocker enabled, if so disable this and try again. Is it trying to force a HTTPS connection to the interface? It'll need to be HTTP. Are you using a VPN or Anti-Virus on the PC itself? Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 yes and i tried a new browser and no it doesnt work it loops Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 Just now, Netduma Fraser said: Which web browser are you using? - Does it have an Adblocker enabled, if so disable this and try again. Is it trying to force a HTTPS connection to the interface? It'll need to be HTTP. Are you using a VPN or Anti-Virus on the PC itself? i use opera gx also tried Microsoft edge Link to comment Share on other sites More sharing options...
titofuenla Posted June 7 Share Posted June 7 10 minutes ago, the kappa convict said: done this doesnt work I assure you that I went through this problem and with the method that I told you you could access the interface. In any case, you answered very quickly, which tells me that you did not follow my advice well, since if so, you would not have internet until you accessed the interface. If you follow the advice to the letter I assure you that you can enter. Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 I did follow quick response was due to me already doing all these fault findings in the end it took me hooking up to my isp and putting it through that way its now worked. So i assure you i did take note it just didnt work titofuenla 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 7 Administrators Share Posted June 7 Just now, the kappa convict said: I did follow quick response was due to me already doing all these fault findings in the end it took me hooking up to my isp and putting it through that way its now worked. So i assure you i did take note it just didnt work Just to double check, you've managed to get past the wizard now? Link to comment Share on other sites More sharing options...
the kappa convict Posted June 7 Author Share Posted June 7 Just now, Netduma Fraser said: Just to double check, you've managed to get past the wizard now? ive had to go through the other isp router and piggy back but its now working, thanks buddy Link to comment Share on other sites More sharing options...
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