bayleeshymko Posted March 20 Author Share Posted March 20 oh ill be able to find it once im home then! Just at work so i cant look currently but i know exactly where it is and then ill follow what your post says earlier and go from there Link to comment Share on other sites More sharing options...
ChrisG82 Posted March 20 Share Posted March 20 The way I see it, he doesn't have a simple ONT. In his case, ONT and modem are one and the same device. At least that's what you can find on the website of his ISP Link to comment Share on other sites More sharing options...
Spdsk8race Posted March 20 Share Posted March 20 I reviewed telus website also, maybe I'm misreading this, but it's definitely 2 separate items based on these photos, and the factor it states that you connect the ont to the modem. Link to comment Share on other sites More sharing options...
Spdsk8race Posted March 20 Share Posted March 20 Unless he has an all in one, that's why I asked if he has 2 boxes or just one 🙂 Link to comment Share on other sites More sharing options...
bayleeshymko Posted March 20 Author Share Posted March 20 i dont have that ill have to take a photo tonight and send you a photo as to what it looks like, its just a square box with 4 1g ports, and 1 10g port. Link to comment Share on other sites More sharing options...
bayleeshymko Posted March 20 Author Share Posted March 20 this is what mine looks like!!! i found a photo online 23TE-JtzmtMxAKQjn_xJOE6kCSAUIJJrW-W0a6B2aao.webp Link to comment Share on other sites More sharing options...
bayleeshymko Posted March 20 Author Share Posted March 20 this is what it looks like on the inside of the box too!!! 10156934_original.webp Link to comment Share on other sites More sharing options...
Spdsk8race Posted March 20 Share Posted March 20 Are you plugging into the 10g port or lan1? https://forum.telus.com/t5/Home/Bridge-Mode-Using-Your-Own-Router/ta-p/52181 Link to comment Share on other sites More sharing options...
Fuzy Posted March 20 Share Posted March 20 Hi, The ONT seems included in the ISP box, the box order is your optical termination point. You will not be able to bypass your ISP box... Unless your ISP can provide you with an External ONT. Link to comment Share on other sites More sharing options...
bayleeshymko Posted March 20 Author Share Posted March 20 Fuzy so in this instance can i please return the item as it can go to someone who can actually use this router. I wish i could but it seems like that isnt an option. Apologies for purchasing one before i knew. Link to comment Share on other sites More sharing options...
Spdsk8race Posted March 20 Share Posted March 20 Agreed, the sfp is directly feeding into the "hub" it looks like someone mentioned on Reddit that it may use vlan, but I'm not quite sure it's the same box. I wonder if using a sfp converter like this could bypass it? TP-Link MC220L | Gigabit SFP to RJ45 Fiber Media Converter | Fiber to Ethernet Converter | Plug and Play | Durable Metal Casing | Versatile Compatibility | Auto-Negotiation | UL Certified https://a.co/d/eGlkN1u Link to comment Share on other sites More sharing options...
Spdsk8race Posted March 20 Share Posted March 20 5 minutes ago, bayleeshymko said: Fuzy so in this instance can i please return the item as it can go to someone who can actually use this router. I wish i could but it seems like that isnt an option. Apologies for purchasing one before i knew. Are you plugging into the lan port 1 or the 10G port. Link to comment Share on other sites More sharing options...
bayleeshymko Posted March 20 Author Share Posted March 20 i have tried both already spd. both have the same issue. Link to comment Share on other sites More sharing options...
bayleeshymko Posted March 20 Author Share Posted March 20 21 minutes ago, Fuzy said: Hi, The ONT seems included in the ISP box, the box order is your optical termination point. You will not be able to bypass your ISP box... Unless your ISP can provide you with an External ONT. Fuzy so in this instance can i please return the item as it can go to someone who can actually use this router. I wish i could but it seems like that isnt an option. Apologies for purchasing one before i knew Link to comment Share on other sites More sharing options...
Fuzy Posted March 20 Share Posted March 20 If you want to obtain speeds close to Gbps, it is possible even with the upstream ISP router. The rest is not up to me! Behind my ISP router in DHCP/DMZ. Enregistrement 2024-03-20 185010.mp4 Link to comment Share on other sites More sharing options...
bayleeshymko Posted March 20 Author Share Posted March 20 Just now, Fuzy said: If you want to obtain speeds close to Gbps, it is possible even with the upstream ISP router. The rest is not up to me! Behind my ISP router in DHCP/DMZ. Enregistrement 2024-03-20 185010.mp4 5.19 MB · 0 downloads Yes i understand that but all of this isnt worth the hassle to me anymore at this point. Can you direct me to someone who can help with a refund and return please. Link to comment Share on other sites More sharing options...
Fuzy Posted March 20 Share Posted March 20 1 minute ago, bayleeshymko said: Can you direct me to someone who can help with a refund and return please. @Netduma Fraser For information Link to comment Share on other sites More sharing options...
Fuzy Posted March 20 Share Posted March 20 25 minutes ago, Spdsk8race said: TP-Link MC220L | Gigabit SFP to RJ45 Fiber Media Converter | Fiber to Ethernet Converter | Plug and Play | Durable Metal Casing | Versatile Compatibility | Auto-Negotiation | UL Certified https://a.co/d/eGlkN1u For information, I do not think that this product is a viable solution because the ISP "connection" information passes through the ONT integrated into the ISP router. Many ISPs use this method because the rental of the Router is included in the package. Certain country legislation requires ISPs to allow their box to be bypassed to use another hardware/router but there are not many of them. This is why I asked him if his ISP could offer him an external ONT! Link to comment Share on other sites More sharing options...
bayleeshymko Posted March 20 Author Share Posted March 20 Just now, Fuzy said: For information, I do not think that this product is a viable solution because the ISP "connection" information passes through the ONT integrated into the ISP router. Many ISPs use this method because the rental of the Router is included in the package. Certain country legislation requires ISPs to allow their box to be bypassed to use another hardware/router but there are not many of them. This is why I asked him if his ISP could offer him an external ONT! Mine cant just based off of where i am located they only provide the box i have. i messaged fraser for refund and return. if you guys ever need another tech support worker i feel as i could help. i love your products but looks as i cant use them in canada where i live anyways for now. Luis Gomes 1 Link to comment Share on other sites More sharing options...
Fuzy Posted March 20 Share Posted March 20 7 minutes ago, bayleeshymko said: but looks as i cant use them in canada where i live anyways for now. It works very well in Canada as it does everywhere in the world, which is why the community is looking to help you configure it behind your ISP modem/router! Link to comment Share on other sites More sharing options...
Spdsk8race Posted March 20 Share Posted March 20 2 hours ago, bayleeshymko said: i have tried both already spd. both have the same issue. There is a known issue with bridge mode and trying to use the 10g port, make sure your only using lan 1 port when using bridge mode on your device bayleeshymko 1 Link to comment Share on other sites More sharing options...
bayleeshymko Posted March 20 Author Share Posted March 20 2 minutes ago, Spdsk8race said: There is a known issue with bridge mode and trying to use the 10g port, make sure your only using lan 1 port when using bridge mode on your device it still doesnt help the issue that it does bypass even with bridge mode. thats my main issue and why i want to return now. if it cant bypass my ONT/Modem 2 in 1 device there is 0 point in me even having this. Link to comment Share on other sites More sharing options...
dionsaur_ Posted March 21 Share Posted March 21 14 hours ago, Spdsk8race said: With my Google fiber, and after a lot of tinkering I was able to to get identical speeds/better speeds as I would get through the provided gateway. Better to start with one thing at a time, versus trying to get bufferbloat, speeds, ping, etc etc done all at once. For my setup I directly connected from the ONT to the R3. Under WAN: Changed the MAC address to match the Google provided gateway Changed DNS to the best one for me (1.1.1.1 primary, 8.8.8.8 secondary) Disabled upstream DNS Manually keyed in MTU to 1500 Left IPv6*ENABLED* (IPv6 is a toss up on if it's better or worse to have on or off. For my fiber connection, it's proved to be better in the long term.) LAN settings: Left IPv6 *ENABLED* (IPv6 is a toss up on if it's better or worse to have on or off. For my fiber connection, it's proved to be better in the long term.) UPnP enabled Internet rules settings: DO NOT SET ANY INTERNET RULES, DELETE ANYTHING WITHIN HERE. This broke my wifi speeds, wired speeds by literally in half. RGB lighting settings: Turned all off due to stability issues I have ran into with the router Geo filter settings: Disable steady ping Enable geo location Enable strict Ping optimizer settings: Set everything to 100% Congestion control mode set to low latency Speed test bypass is enabled at the moment/on/currently Red Smartboost settings: Turned on smartboost Simple mode enabled Removed all activities and devices Adblocker settings: Manually disabled every device in adblocker Then turned off adblocker. System information: Confirm/set time zone to your timezone Turned off all protection/protocols in troubleshooting and disabled telemetry under troubleshooting. With these exact settings I get these results consistently get 950-980 Mbps through ookla or directly through router speed test. Wireless I'm now getting 750+ Mbps and 4ms ping (when pinging the Texas Google fibers server of course) Some of these settings helped lower my ping back down! Download speeds were still down though but, upload was full speeds! thank you Link to comment Share on other sites More sharing options...
dionsaur_ Posted March 21 Share Posted March 21 56 minutes ago, dionsaur_ said: Some of these settings helped lower my ping back down! Download speeds were still down though but, upload was full speeds! thank you Update: Speeds/ping went back down after changing these settings 😞 Link to comment Share on other sites More sharing options...
TG3NOC1D3 Posted March 21 Share Posted March 21 On 3/19/2024 at 8:18 PM, bayleeshymko said: yes that is no worries at all to have to figure out and get setup for a return. ok so when i setup the router i had put isp ONT in full bridge and restarted it let it fully boot up, then i turned the r3 on and let it boot up, logged in and it said i was only getting around 800 upload and around 850 download. then i went to look at the bufferbloat with those speeds and they were all over the place so i had configured the congestion control however i have to drop everything down to about %60 of what i pay for which i just dont think is right with fiber. yes i run on dhcp as well! Just an FYI, fiber doesn't mean zero bloat. Most ISP's do not provision their OLT's to help with bloat, they're designed for speed over latency so you'll still have to mitigate it on your end. My new ISP actually cared about keeping real time traffic smooth so my initial testing with just the modem was very nice but it was still increasing by 15-20ms under load on download test and about 50ms under load on the upload test, not terrible but not great. So I limit myself down from 950/950 to around 800/800 and I have zero bloat in either direction doing this. I know you have fiber but anything over 700 is going to rip through game updates and downloads. Just some food for thought, when I did have my R3 plugged in, I usually saw my full speeds but on my PS5 I was still being rate limited by their servers to around 825Mbps which is still more than enough to download a update or game. Majority of the time you're looking at 700's during busy hours as they do not like people saturating their servers. Link to comment Share on other sites More sharing options...
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