Locraptor Posted February 28 Share Posted February 28 Oh great. All of a sudden my xr500 went to crap shortly after r3 came out. I had my xr1000 in ap mode. While I was waiting on shipping I had my xr1000 back in router mode. Worked fine. Now I have the brand new R3. New r3 new innovation of tech. And low and behold It refuses to get a internet connection. I have fiber internet buy I don't use there router/modem combo. I have thier little fiber modem box. I could get internet with any other duma router I've had xr500 and xr1000. But nope this r3 won't connect. Yes I read the R3 getting started no internet connection thing yall got posted in forums. Tell me why I can't use start up wizard like any previous duma? Why won't it connect. Also how am I supposed to get the info I need to set it to a static and try that way. I have no way to access that information now. What do I gotta unplug and put back my xr1000 just to get info then re plug everything back in with the r3. This is no easy task for my setup and a pain in the but. Gosh I didn't know this was in beta at the moment. My xr500 stopped working so I went to yalls website and bought the newest router. This is so annoying and I shouldn't have to spend hours trying to get this to work. It should work just like an xr500 or xr1000 or even an R1 which I remember was easy. My wife works from home. I NEED THIS SOLVED TONIGHT. Please help. Link to comment Share on other sites More sharing options...
DARKNESS Posted February 28 Share Posted February 28 Did you reboot the modem box? It can just be the fact that it hasn't received the WAN IP/modem box hasn't refreshed it therefore needs a reboot. If that doesn't work update to the latest version https://drive.google.com/file/d/1LVrVjhOSJCl2eTj0wh8_Erw9ti986vzD/view and check if that works. After updating Go to Settings>Troubleshooting>Factory Reset Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 19 minutes ago, DARKNESS said: Did you reboot the modem box? It can just be the fact that it hasn't received the WAN IP/modem box hasn't refreshed it therefore needs a reboot. If that doesn't work update to the latest version https://drive.google.com/file/d/1LVrVjhOSJCl2eTj0wh8_Erw9ti986vzD/view and check if that works. After updating Go to Settings>Troubleshooting>Factory Reset Yes I've restarted modem several times. Followed instructions. I'm updating modem now with your link file. Will see if that works. Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 Just now, Locraptor said: I've installed the new update. I factory reset. I've power cycled modem and router. Turned on modem first then waited for all green lights. Then turned on r3. The set up wizard does not detect my internet. What's frustrating is all previous duma products never had this issue that I recall. I need help to get connection. Link to comment Share on other sites More sharing options...
swippur Posted February 28 Share Posted February 28 I’ve read where someone posted earlier and their ISP had a router limit. Meaning their ISP only allowed 2 routers before they started blocking any new routers from connecting. If I were you I would try calling them. Seems like you tried everything else. Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 I plug in my xr1000 and it works fine. I run setup wizard with xr1000 and it sets up just fine. Comment above about isp only limiting routers to 2 is insane. I'll check into it. Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 Called isp. I can use as many routers as I want. I chatted with isp for awhile. Everything is right on there end. Link to comment Share on other sites More sharing options...
artful40 Posted February 28 Share Posted February 28 phone ur isp and ask them to clear ur mac address Link to comment Share on other sites More sharing options...
swippur Posted February 28 Share Posted February 28 You tried disabling ipv6 in advanced wan settings? Something is telling me this is a ISP block. You have done pretty much everything I would have done. You reset internet modem and netduma router, pretty much everything I would have done. Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 Logs say error no http Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 And low and behold. Literally after looking in logs. After hours and hours. Internet started working. And logs going crazy random. What the heck. Link to comment Share on other sites More sharing options...
artful40 Posted February 28 Share Posted February 28 phone the isp and check if not send the log to netduma Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 What's up with this router? I've done nothing. Hours and hours and hours trying to get it to connect to net. And it just randomly kicks in after checking logs. Link to comment Share on other sites More sharing options...
artful40 Posted February 28 Share Posted February 28 i am on firbe 1000 d 1000 u i have the same issue when i got the r3 racking my brains fo hours i call them and found that most isps have mac fltteing on there network there no harm in tryng to talk to them Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 Here's logs. R3_2024-02-28T04_51_59.944Z_logs.txt Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 Only thing I can think of which made it all work randomly was by enableing Spanning tree protocol. Link to comment Share on other sites More sharing options...
Locraptor Posted February 28 Author Share Posted February 28 20 minutes ago, swippur said: You tried disabling ipv6 in advanced wan settings? Something is telling me this is a ISP block. You have done pretty much everything I would have done. You reset internet modem and netduma router, pretty much everything I would have done. Yes I tried that earlier. It did nothing. Hey its working now. I enabled spanning tree protocol and went looking in logs. While I was looking in logs and literally taking a picture and sending it here in forums logs started running alot of things and it connected to net ar random. So weird. Ill take it working for now. But it shouldnt be this hard or shouldnt be a random thing. I need my device to work proper ya know. Plug in and play aka easy set up like all before r3. Link to comment Share on other sites More sharing options...
DARKNESS Posted February 28 Share Posted February 28 It most likely that there was some sort of loop within the network which is rare but it seems that it is in your case an issue am not sure how NG does the STP but it can be just the fact it enabled by default rather than it being disabled. Link to comment Share on other sites More sharing options...
TG3NOC1D3 Posted February 28 Share Posted February 28 With all those firmware notices, I would downgrade, then upgrade back and then factory reset. Seems there is a boot loop happening as well. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 29 Administrators Share Posted February 29 Glad to hear you got it sorted in the end! Link to comment Share on other sites More sharing options...
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