TG3NOC1D3 Posted February 9 Share Posted February 9 I was told my package was scanned and on the truck to be delivered this afternoon. After seeing no movement for awhile I reached out to them only to be told "Oh, the truck was full so we bumped your package." WHAT! How did it fit on the truck and then get bumped for someone else? I am beyond irritated at this point and hope that you guys can use someone different in the future. Especially when my device is now just a brick sitting in a box. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9 Administrators Share Posted February 9 It's not a DHL specific issue, couriers will do that all the time, I've had it quite a few times myself, just the nature of the beast sometimes. We've used DHL for 10 years now and they've been super reliable, very little issues with incorrect deliveries or lost/broken packages etc. Link to comment Share on other sites More sharing options...
DARKNESS Posted February 10 Share Posted February 10 Dude that's every carrier you just have to hope you don't get a clown doing the delivery. Link to comment Share on other sites More sharing options...
TG3NOC1D3 Posted February 12 Author Share Posted February 12 On 2/9/2024 at 2:04 PM, Netduma Fraser said: It's not a DHL specific issue, couriers will do that all the time, I've had it quite a few times myself, just the nature of the beast sometimes. We've used DHL for 10 years now and they've been super reliable, very little issues with incorrect deliveries or lost/broken packages etc. Welp, my package is stuck an hour away from my home and they have told me they would deliver it numerous times now and nothing. It was loaded on a truck Friday, then pulled. They then told me it would be sent to a drop pickup site, it was not. Now they are telling me I have to wait till the 15th because that is what the vendor paid for and said to deliver by. I am without a router that I paid good money for and I am getting ready to ask for a refund at this point. This isn't like my router is functioning and has a few features working less than desired, I have a expensive $200 brick. I cannot believe this is taking so long, I figured a replacement would be rush shipped and at least be here by today. I feel I have been more than patient and supportive with this company, I am about to spend my money and time elsewhere. Can you guys reach out and have them get a move on with this thing??? Link to comment Share on other sites More sharing options...
TG3NOC1D3 Posted February 12 Author Share Posted February 12 Nevermind, I finally had a supervisor call me back and it is being scheduled for a drop pick up tomorrow in my new city. I will follow up if they fail to meet this promise again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 12 Administrators Share Posted February 12 Glad to hear they're getting it sorted for you, I'm pretty certain we use the fastest method of shipping with them, it's usually 1-2 working days globally which is pretty good! Occasionally it doesn't always work out that way but that's down to the courier unfortunately. Link to comment Share on other sites More sharing options...
TG3NOC1D3 Posted February 12 Author Share Posted February 12 26 minutes ago, Netduma Fraser said: Glad to hear they're getting it sorted for you, I'm pretty certain we use the fastest method of shipping with them, it's usually 1-2 working days globally which is pretty good! Occasionally it doesn't always work out that way but that's down to the courier unfortunately. I don't know man, I was very kind with them and they told me the shipper (you guys) need to change it on your website because the lady made claims they do not offer 1-2 working days. She said it is 3-5 Business days as you can see below. I would have a chat with them on why they aren't honoring 1-2 working days. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 12 Administrators Share Posted February 12 It's not guaranteed of course, as that is unrealistic, I suspect they're providing a conservative estimate. FAQ on DHL site: Link to comment Share on other sites More sharing options...
TG3NOC1D3 Posted February 14 Author Share Posted February 14 On 2/12/2024 at 4:57 PM, Netduma Fraser said: Link to comment Share on other sites More sharing options...
TG3NOC1D3 Posted February 14 Author Share Posted February 14 On 2/12/2024 at 4:57 PM, Netduma Fraser said: It's not guaranteed of course, as that is unrealistic, I suspect they're providing a conservative estimate. FAQ on DHL site: Looks like my router is finally on a truck.... now to see if it gets delivered to the service point before they close. Here's to hoping, maybe you guys will have a newer firmware available before I install it over this holiday 3-day weekend. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 15 Administrators Share Posted February 15 Glad to hear it's on the way, sorry to hear it's taken longer than expected! Link to comment Share on other sites More sharing options...
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