angelsx Posted December 28, 2023 Posted December 28, 2023 Hi there, just received my R3 router and can't connect it to the Internet. Even on the app can't get connection. The router is plugged into master socket on the wall where the old one was.
Yoda Posted December 28, 2023 Posted December 28, 2023 You'll need to provide more information if you need help. Type of connection? Internet via Phone line (ADSL)?, Fibre (FTTC, FTTP?), Cable modem etc etc.... What service provider are you with? Did you have a modem and router in one before?
angelsx Posted December 28, 2023 Author Posted December 28, 2023 Internet via phone line by openreach,master socket. Tried to contact directly but didn't work. Tried to connect thru the old router still no Internet.
Yoda Posted December 28, 2023 Posted December 28, 2023 Are you hardwaring a PC into the back of the R3 to go through the setup wizard? Or trying to set things up via your Mobile? When you say even the app can't get a connection, do you mean the DumaOS app can't connect to the router? (if so are you connected to the R3s wifi?)
Yoda Posted December 28, 2023 Posted December 28, 2023 Ah ok. Openreach ADSL via phone line. Ok with Openreach (at least at one of my places). I have to have either a modem and home hub or an all in one solution (i.e. modem and router in one). Looks like you have an all in one. I think your router (please provide model number) has modem maybe built in?. I think that you will need to put that old black box into "modem only mode" or "bridged". Then you would connect to the R3 to it. Master Socket > Old Modem/router > R3 > all other devices.... *Keep in mind you will need to provide a username and password from your ISP under the PPPoE section of the R3 to get internet. I have to do that with BT Fibre to the cabient which is provided to the flat via a phone line. Another way is you can put "just the R3" in the DMZ: Master Socket > Old Router (DMZ IP ONLY for R3 device) > R3
Yoda Posted December 28, 2023 Posted December 28, 2023 Just to add, be careful when putting anything into the DMZ as that device is exposed to the internet without any protection like firewalls etc. However, the R3 is a router with a firewall so that should be ok. However, someone from Netduma would need to confirm.
Yoda Posted December 28, 2023 Posted December 28, 2023 26 minutes ago, angelsx said: I'm using the app from my phone Are you connected to the R3 wifi when trying the app? Are you getting an error message back when trying to login?
angelsx Posted December 28, 2023 Author Posted December 28, 2023 I did log in the app but can't get Internet because there's no Internet on R3,the old one working fine. Thank you for the help,but I'm not tech guy and if i can't fix it easy probably wii return the router.
titofuenla Posted December 28, 2023 Posted December 28, 2023 35 minutes ago, angelsx said: Internet via phone line by openreach,master socket. Tried to contact directly but didn't work. Tried to connect thru the old router still no Internet. You have the cable incorrectly placed as I can see in your image, the cable that comes out of your ISP modem/router has to be connected to the blue port of the R3, with that you should already have internet
Yoda Posted December 28, 2023 Posted December 28, 2023 1 minute ago, titofuenla said: You have the cable incorrectly placed as I can see in your image, the cable that comes out of your ISP modem/router has to be connected to the blue port of the R3, with that you should already have internet Very true. Didn't even spot that! titofuenla 1
angelsx Posted December 28, 2023 Author Posted December 28, 2023 8 minutes ago, titofuenla said: You have the cable incorrectly placed as I can see in your image, the cable that comes out of your ISP modem/router has to be connected to the blue port of the R3, with that you should already have internet Change them still no Internet
Yoda Posted December 28, 2023 Posted December 28, 2023 If you can go get into the Duma App. Click on the 3 vertical bars top left. Select the "Settings" icon (looks like a cog bottom left of the screen). WAN > go to the bit that says "Connection type" is "DHCP" selected ?
TG3NOC1D3 Posted December 28, 2023 Posted December 28, 2023 4 minutes ago, angelsx said: Change them still no Internet Power off the netduma and your modem/router. Wait 15-20 seconds and then power on the isp modem/router. Once it is fully online and has internet light showing, power up the r3.
titofuenla Posted December 28, 2023 Posted December 28, 2023 7 minutes ago, angelsx said: Change them still no Internet Try moving the cable into one of the 4 remaining ports on your yellow ISP router and see if it works. keep blue on R3 Yoda 1
Yoda Posted December 28, 2023 Posted December 28, 2023 Was just about to say about the orange port. Prolly needs to be one of the yellow sockets. titofuenla 1
Yoda Posted December 28, 2023 Posted December 28, 2023 Just managed to track down the router I think, the orange port is a WAN port. titofuenla 1
angelsx Posted December 28, 2023 Author Posted December 28, 2023 Thank you all of you. Its working now !😃 Reboot both routers and change the port to yellow on the old one. Netduma Fraser, titofuenla and Yoda 2 1
titofuenla Posted December 28, 2023 Posted December 28, 2023 11 minutes ago, angelsx said: Thank you all of you. Its working now !😃 Reboot both routers and change the port to yellow on the old one. that's good news!! a pleasure to be able to help you. angelsx and Yoda 2
Administrators Netduma Fraser Posted December 28, 2023 Administrators Posted December 28, 2023 Thanks everyone for helping the OP resolve their issue! Yoda 1
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