Can't update FW 4.0.21.

[Chaiyoabc]

Restart won't help. 

[pollutionblues]

Fraser will be around at some point today to help you out, as it’s the Holidays support may take a bit longer, your patience is appreciated 

[Goodwinn20]

What I don’t get is why the update doesn’t go live for everyone and you have to download it yourself 

[x12Tyler]

It technically did, mine updated to 4.0.21 before I could even do the initial setup

[Netduma Fraser]

  On 12/26/2023 at 3:47 AM, Chaiyoabc said:

Restart won't help. 

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I've sent you a link via PM, try that file instead

  On 12/26/2023 at 9:34 AM, Goodwinn20 said:

What I don’t get is why the update doesn’t go live for everyone and you have to download it yourself 

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Usually the answer would be staged rollout, say for example a firmware was made and pushed to all routers but it broke every single one beyond repair that is a company breaking problem. You roll it out in stages instead, 5% does anyone have any router breaking issues? No? Increase the percentage of customers it is available to, rinse and repeat until everyone has it.

In this case it was more due to the holidays, and firmware was being made literally on the teams last day working so better to be safe than sorry and provide firmware manually for the very latest.

[leeeroybiscuit]

Same issue here as well. Says I have 4.0.21 available to update but keeps failing to update.

[Netduma Fraser]

  On 12/27/2023 at 10:10 AM, leeeroybiscuit said:

Same issue here as well. Says I have 4.0.21 available to update but keeps failing to update.

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If you're upgrading through the interface without a manual file reboot then try and it should work