Ramesh Posted December 24, 2023 Share Posted December 24, 2023 Regarding the new R3 is the Vlan ID available? I'm using it on my Netduma R2 and no issues connecting to the internet. My R3 router will arrive tomorrow or the day after just need to know if the Vlan ID is available. If it's not do you have a firmware, I could get that has Vlan ID available so I may update my firmware. My ISP requires Vlan ID to connect no 2 ways around it. So my R2 had no issues but worried the R3 might not have the feature and if I could get a beta firmware. Thank you. PharmDawgg 1 Link to comment Share on other sites More sharing options...
Fuzy Posted December 24, 2023 Share Posted December 24, 2023 Hi ! I can confirm that it is present on the latest FW. PharmDawgg 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 24, 2023 Administrators Share Posted December 24, 2023 I have sent you a firmware via PM with working VLAN, let us know if you have any issues Link to comment Share on other sites More sharing options...
Ramesh Posted December 26, 2023 Author Share Posted December 26, 2023 On 12/24/2023 at 10:50 PM, Netduma Fraser said: I have sent you a firmware via PM with working VLAN, let us know if you have any issues I've tried the latest firmware supplied by you. VLAN works and I'm connected to the internet. I'm not able to connect to IPv6. Connecting through only IPv4. On my Netduma R2 I was able to connect IPv6 without an issue. I've changed the MAC address on my R3 to use the R2 MAC address. I've turned off the entire router and disabling IPv6 and enabling it back on still didn't work. Please help thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 26, 2023 Administrators Share Posted December 26, 2023 I take it you're using a pure modem that the R3 is connected to? Link to comment Share on other sites More sharing options...
Ramesh Posted December 27, 2023 Author Share Posted December 27, 2023 Yes a modem. Never had an issue with the R2 IPv6. Can you maybe remote in and check. I've tried everything and not able to get the IPv6 with the firmware provided. My modem model: EchoLife HG8240H Huawei EchoLife HG8240H Support Guide, Manuals & PDF – Huawei Also with the beta firmware the phone app doesn't allow me to access the router. This might be because it's beta and known issue Link to comment Share on other sites More sharing options...
Fairypusher Posted December 27, 2023 Share Posted December 27, 2023 my R3 reaches me today. Could I get the firmware for the Vlan please. German Telekom uses vlan id 7 Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 27, 2023 Administrators Share Posted December 27, 2023 6 hours ago, Ramesh said: Yes a modem. Never had an issue with the R2 IPv6. Can you maybe remote in and check. I've tried everything and not able to get the IPv6 with the firmware provided. My modem model: EchoLife HG8240H Huawei EchoLife HG8240H Support Guide, Manuals & PDF – Huawei Also with the beta firmware the phone app doesn't allow me to access the router. This might be because it's beta and known issue It looks like it might have WiFi is that right? Does it have an interface you can connect to? Uninstall the app and then reinstall it and it should work then. 3 hours ago, Fairypusher said: my R3 reaches me today. Could I get the firmware for the Vlan please. German Telekom uses vlan id 7 Thank you Sent in a PM Fairypusher 1 Link to comment Share on other sites More sharing options...
Ramesh Posted December 27, 2023 Author Share Posted December 27, 2023 No it doesn't have wifi. The Huawei EchoLife HG8240H is a bridging-type ONT used in the Huawei all-optical access solution. It implements ultra-broadband access through the GPON technology. It does have an interface, but I do not have access to it. I'd need to call my ISP to send a technician. This issue doesn't show up on my R2 device, so I highly doubt it's my modem. It just connects to my ISP. I feel the new firmware is not doing a proper handshake in getting the IPv6. It be easier if you remote in and check. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 27, 2023 Administrators Share Posted December 27, 2023 I'm not a developer, I wouldn't know what to look for, I also cannot remote access until the next version. Disable IPv6 just for the LAN then reboot the R3, does it work then? Link to comment Share on other sites More sharing options...
Gianpaolo Posted December 27, 2023 Share Posted December 27, 2023 12 hours ago, Netduma Fraser said: Non sono uno sviluppatore, non saprei cosa cercare, inoltre non posso accedere da remoto fino alla prossima versione. Disabilita IPv6 solo per la LAN, quindi riavvia l'R3, funziona allora? I would like the firmware to connect vlan Link to comment Share on other sites More sharing options...
Ramesh Posted December 28, 2023 Author Share Posted December 28, 2023 7 hours ago, Netduma Fraser said: I'm not a developer, I wouldn't know what to look for, I also cannot remote access until the next version. Disable IPv6 just for the LAN then reboot the R3, does it work then? Tried this sadly no. I guess I have to wait for you guys to update the firmware before your able to remote in and help. Is it the next official release will you be able to remote in and check? Hopefully maybe you guys fix it and I won't need to. The mobile app solution worked. Uninstall and reinstall got it to work with NetDuma R3. titofuenla 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 20 hours ago, Gianpaolo said: I would like the firmware to connect vlan Sent 12 hours ago, Ramesh said: Tried this sadly no. I guess I have to wait for you guys to update the firmware before your able to remote in and help. Is it the next official release will you be able to remote in and check? Hopefully maybe you guys fix it and I won't need to. The mobile app solution worked. Uninstall and reinstall got it to work with NetDuma R3. More likely the team would reproduce the issue and make a firmware update to fix it. Does the R3 get a WAN IPv6 address? Glad to hear the app worked! Link to comment Share on other sites More sharing options...
Ramesh Posted December 28, 2023 Author Share Posted December 28, 2023 Okay I've sent you a screenshot on how it looks. @Netduma FraserWhen you connect to your ISP using the newest beta firmware is the IPv6 working for you? Am I supposed to see WAN IP with the IPv6 address? I've never been able to get that using this new R3 but as I said before with the R2 no issues. Tomorrow I've called my ISP to come check my ONU modem settings. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 I don't have IPv6 to check unfortunately. Does the public IP show as an IPv6 address there on the WAN Settings page? It could be the combination of PPPoE and IPv6 causing the problem, do you have the ability to have the ISP modem/router handle PPPoE to double check this? Link to comment Share on other sites More sharing options...
Ramesh Posted December 28, 2023 Author Share Posted December 28, 2023 47 minutes ago, Netduma Fraser said: I don't have IPv6 to check unfortunately. Does the public IP show as an IPv6 address there on the WAN Settings page? It could be the combination of PPPoE and IPv6 causing the problem, do you have the ability to have the ISP modem/router handle PPPoE to double check this? It's the exact same IP. WAN IP & Public IP are the same. The ISP modem does have my username and password to connect to the internet if not mistaken. Tomorrow my ISP technician will elaborate further to me. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2023 Administrators Share Posted December 28, 2023 Okay well if you can have it handle PPPoE instead (perhaps take it out of bridge/modem mode if applicable) then switch back the R3 to DHCP I suspect it'll then work Link to comment Share on other sites More sharing options...
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