josh200505 Posted December 29, 2023 Share Posted December 29, 2023 On 12/28/2023 at 3:05 PM, Netduma Fraser said: How are you getting on with SmartBOOST being disabled though? So far more than 24 hours I didn't have any issues, it seems like disabling SmartBOOST does the trick for me, however I wanted to have it on all the time, I turned it on when I play and turn it off after. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2023 Administrators Share Posted December 29, 2023 43 minutes ago, josh200505 said: So far more than 24 hours I didn't have any issues, it seems like disabling SmartBOOST does the trick for me, however I wanted to have it on all the time, I turned it on when I play and turn it off after. Okay thank you, sounds like it might be the cause, I will pass this on to the team to look at as soon as they're back from the holidays Link to comment Share on other sites More sharing options...
Meko Posted December 30, 2023 Share Posted December 30, 2023 9 hours ago, Netduma Fraser said: When did the issue start to occur, after changing settings etc? Unplug the router from power for 10 minutes, plug in, wait 3 minutes then access, is it the same? Make sure you close the tab once you've started the reboot I eventually got it working after I factory reset and turned smart boost off. But as I just woke up I am unable to get on DumaOS. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2023 Administrators Share Posted December 30, 2023 10 hours ago, Meko said: I eventually got it working after I factory reset and turned smart boost off. But as I just woke up I am unable to get on DumaOS. I think it's probably best that when the team are back next week that we get remote logging enabled on your router so that when it happens again it should send us the logs and show exactly what happened and we should be able to then fix it quite easily from there. If you could check in maybe Thursday next week and we should be able to do that. Link to comment Share on other sites More sharing options...
Meko Posted December 30, 2023 Share Posted December 30, 2023 46 minutes ago, Netduma Fraser said: I think it's probably best that when the team are back next week that we get remote logging enabled on your router so that when it happens again it should send us the logs and show exactly what happened and we should be able to then fix it quite easily from there. If you could check in maybe Thursday next week and we should be able to do that. I actually go back to work on Thursday. I’m only off Sun-Weds. Also im in Texas so I know I time zones are different. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2023 Administrators Share Posted December 30, 2023 2 hours ago, Meko said: I actually go back to work on Thursday. I’m only off Sun-Weds. Also im in Texas so I know I time zones are different. We don't need you to be present when we connect but will need you to make the router accessible prior, if it's not loading often then should be done on the day so we don't miss it. Let's say Tuesday then, the team will be back on that day and quite busy but I'll try to get them to do it then. If you could post back on Tuesday when you're ready to make yourself accessible we can get it underway. Link to comment Share on other sites More sharing options...
Meko Posted January 2 Share Posted January 2 On 12/30/2023 at 8:06 AM, Netduma Fraser said: We don't need you to be present when we connect but will need you to make the router accessible prior, if it's not loading often then should be done on the day so we don't miss it. Let's say Tuesday then, the team will be back on that day and quite busy but I'll try to get them to do it then. If you could post back on Tuesday when you're ready to make yourself accessible we can get it underway. Sorry for the delay I’ve been busy. So what do I need to do??? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 2 Administrators Share Posted January 2 No worries, hopefully we'll be able to get someone to take a look today: Whatever the modem/router the R3 is connected to, make sure it is in modem/bridge mode or it has the R3 WAN IP in its DMZ (found on the R3 in Settings > WAN) Disable IPv6 in LAN/WAN on the R3 and modem/router if applicable Enable remote support in Settings > Troubleshooting Post back here when you've done it with a device connected to the R3 Link to comment Share on other sites More sharing options...
josh200505 Posted January 2 Share Posted January 2 4 hours ago, Netduma Fraser said: No worries, hopefully we'll be able to get someone to take a look today: Whatever the modem/router the R3 is connected to, make sure it is in modem/bridge mode or it has the R3 WAN IP in its DMZ (found on the R3 in Settings > WAN) Disable IPv6 in LAN/WAN on the R3 and modem/router if applicable Enable remote support in Settings > Troubleshooting Post back here when you've done it with a device connected to the R3 Hi, I wanted to let you, that I factory reset and also fix the issue,and not turn it off SmartBOOST anymore. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Meko Posted January 15 Share Posted January 15 Is there a new update yet? I’m still on .19 Been bust lately Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 15 Administrators Share Posted January 15 11 hours ago, Meko said: Is there a new update yet? I’m still on .19 Been bust lately I've sent you .23 via PM, you can upgrade from Settings > Troubleshooting, once complete I'd recommend doing a factory reset Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 13 Administrators Share Posted February 13 For not being able to access, the team are asking: While connected to the router via a Windows PC, open command prompt, type ipconfig press enter, does the 192.168.77.1 IP show for the gateway? Are devices receiving the normal 192.168.77.x IP addresses? What lights are lit up on the router? Is it always only a reboot that fixes the issue? Link to comment Share on other sites More sharing options...
MattyAu Posted February 13 Share Posted February 13 1 hour ago, Netduma Fraser said: For not being able to access, the team are asking: While connected to the router via a Windows PC, open command prompt, type ipconfig press enter, does the 192.168.77.1 IP show for the gateway? Are devices receiving the normal 192.168.77.x IP addresses? What lights are lit up on the router? Is it always only a reboot that fixes the issue? 1. Gateway: 192.168.77.1, device Address 192.168.77.150 2. I have RGB off, all front white lights on besides the USB & WPS lights 3. yes, it appears so. Have had this issue since updating to .41 FW Link to comment Share on other sites More sharing options...
Jazze78 Posted February 13 Share Posted February 13 10 hours ago, MattyAu said: 1. Gateway: 192.168.77.1, device Address 192.168.77.150 2. I have RGB off, all front white lights on besides the USB & WPS lights 3. yes, it appears so. Have had this issue since updating to .41 FW Have the same issue on .41. I have downgrade to .23 again that i never have this problem with. Hope it will stay like this until a new stable fw come. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 13 Administrators Share Posted February 13 13 hours ago, MattyAu said: 1. Gateway: 192.168.77.1, device Address 192.168.77.150 2. I have RGB off, all front white lights on besides the USB & WPS lights 3. yes, it appears so. Have had this issue since updating to .41 FW Thank you for the feedback, I will pass it on. Link to comment Share on other sites More sharing options...
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