Blinker73 Posted December 18, 2023 Share Posted December 18, 2023 Hi, I have a Synology Nas that I am using as a DHCP server since for ever. I used to turn off the DHCP of the router on the R1 and R2 but when I do this with the R3, I have connection issues with some devices - Nothing can connect over Wifi at all - Devices connected trough a switch cannot ping the router but can ping eachother. - Devices connected trough a switch do not show up on the device list (except wifi and only with IPv6 adresses) - only devices connected directly to the wan ports seem to work properly Maybe I have to open a port forwarding for dhcp to the Nas? I am setup this way because even if I factory reset the router, the devices get the correct address right away and I can fill in the names in the device manager at a later date. I have lots of devices and this is why I started using the Nas as DHCP in the first place. I would prefer to continue using the Nas in case I change routers (and the R4 may not import the R3 list) but I could live with enabling the DHCP on the router if there was an import/export function of the device list in case i need to do a factory reset. See this thread for a the same request Thanks, Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 18, 2023 Administrators Share Posted December 18, 2023 I don't think we've specifically tested anything else handling DHCP so most likely why it's not working and so there could be a number of issues with this setup. Could you explain your exact physical setup please? Link to comment Share on other sites More sharing options...
Blinker73 Posted December 18, 2023 Author Share Posted December 18, 2023 Sure thing If you need more details, let me know WAN - The R3 Wan is connected to the modem by PPPOE - The Modem is a SR505N Smart RG (Adsl) LAN Lan 1 is connected to an alarm system Lan 2 is connected to a DLink switch DGS-108 (Office switch with IP printer,desktop computers, Docking stations). The switch is connected to a second DGS-108 switch (Server room switch with 3 Synology Nas) Lan 3 is connected to a DLink switch DGS-108 (Living room switch with TV, Xbox, IP Phone) Lan 4 Not connected So from the router to the NAS/DHCP server the link is R3 -> Switch -> Switch -> Nas Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 18, 2023 Administrators Share Posted December 18, 2023 Thank you for that, I'll pass it onto the team to have a look at it as I feel they would have a better idea than me about why and how it should behave in this scenario Blinker73 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 19, 2023 Administrators Share Posted December 19, 2023 I've heard back from the team and they have confirmed this is a bug and they are looking into fixing it, thank you for the report! Blinker73 1 Link to comment Share on other sites More sharing options...
Blinker73 Posted January 2 Author Share Posted January 2 Hi, I am on 4.0.20 and still have the issue. Is there a beta version I can install to get the R3 usable with DHCP turned off. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 2 Administrators Share Posted January 2 They haven't fixed the issue yet, they've only just got back from the holidays so they will be resolving it soon Link to comment Share on other sites More sharing options...
Blinker73 Posted February 14 Author Share Posted February 14 Hi Fraser, wondering if a new version addressing this issue is now available. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 15 Administrators Share Posted February 15 I'll check in with the team and get back to you, I don't recall seeing it on the change log Blinker73 1 Link to comment Share on other sites More sharing options...
Blinker73 Posted February 22 Author Share Posted February 22 Any news on this? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 22 Administrators Share Posted February 22 Okay so they said nothing specific in the .41 version but that the packet re-ordering fix that was included may fix it but do try it and let us know Link to comment Share on other sites More sharing options...
Blinker73 Posted February 23 Author Share Posted February 23 Great but where can I get this .41 version ? Link to comment Share on other sites More sharing options...
ChrisG82 Posted February 23 Share Posted February 23 10 hours ago, Blinker73 said: Great but where can I get this .41 version ? Here: Post with Downloadlink v.41 Netduma Fraser and Blinker73 2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23 Administrators Share Posted February 23 As above, it's usually always pinned to the top of the R3 Support forum Link to comment Share on other sites More sharing options...
Blinker73 Posted February 24 Author Share Posted February 24 Thanks Guys for the link. I installed the .41 version but I see no improvement at all compared to previous versions. It is completely unusable on my setup since I got it. Got this R3 as a replacement for my broken R2 I am running under the R1 for the past 3 months now but I would like to get this issue fixed. Turning off DHCP is a standard option that works on every router I know of except the R3 Regards Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 24 Administrators Share Posted February 24 Thanks for trying, the team will continue working on it for a new firmware Link to comment Share on other sites More sharing options...
Blinker73 Posted March 15 Author Share Posted March 15 Hi Fraser, Any news on this, A quarter of the router's warranty has went by and it is still sitting on a shelve doing nothing. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 15 Administrators Share Posted March 15 Let me check in on this and get back to you on Monday Blinker73 1 Link to comment Share on other sites More sharing options...
Blinker73 Posted April 17 Author Share Posted April 17 Still waiting for an Answer but seriously thinking of returning this useless thing for a refund. oldman66 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18 Administrators Share Posted April 18 I don't think it has been fixed - it's quite a niche issue in terms of our customer base and you may have seen some of the other issues that people are facing which we need to get sorted first ideally so it's unlikely to be resolved in the next version. I can provide you with an Early Access version of the next version on the off chance it's fixed. Link to comment Share on other sites More sharing options...
Blinker73 Posted April 18 Author Share Posted April 18 DHCP to off is standard option on all routers. I don’t see it as niche at all. I was willing to wait some time for a fix but reached the end of that option at this time since the R3 was purchase at a reduced price fir the replacement of a broken R2 still under warranty, I would like to send it back to you, get a refund and get a replacement R2 that I can use now. Link to comment Share on other sites More sharing options...
Blinker73 Posted April 20 Author Share Posted April 20 @Netduma Fraser I want to return the R3 as it is unusable. How do we proceed? Link to comment Share on other sites More sharing options...
Blinker73 Posted Friday at 12:54 AM Author Share Posted Friday at 12:54 AM I guess I will have to send a registered letter then. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Friday at 02:21 PM Administrators Share Posted Friday at 02:21 PM Apologies for the delayed response. I meant in terms of our customer base that is niche, I don't know anyone that has used it that way before. You are outside the return period so it wouldn't be possible to do a return. I have added you to Early Access so you can try the firmware as fast as it comes in so when a solution is available you'll have access right away. Link to comment Share on other sites More sharing options...
Blinker73 Posted Friday at 08:23 PM Author Share Posted Friday at 08:23 PM I have signaled the problem the day I received it in December and you confirmed it was a bug. I was told that work to fix it would be done soon as the developers just got back from Christmas holidays. Still it is not being worked on at all. I am past the point where I am willing to give you guys more time to fix it. . Warranty counts for something. Especially if it is not working at all since day 1. In Canada we have 10 days to return anything not working for a refund. I think this conversation proves I did my part in trying to get the issue resolved but could not. especially since this R3 (at reduced price) was in replacement of a Broken R2 still under warranty Link to comment Share on other sites More sharing options...
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