Sky hub and R3

[TommyG]

Please forgive my noob question. I’ve ordered the R3 and have Sky fibre 500mb broadband supplying the house via WiFi and my PC via Ethernet through the sky hub. Will the R3 replace the Sky hub or do I connect the R3 via Ethernet to the Sky hub? 

[KGoogle]

5 hours ago, TommyG said:

Please forgive my noob question. I’ve ordered the R3 and have Sky fibre 500mb broadband supplying the house via WiFi and my PC via Ethernet through the sky hub. Will the R3 replace the Sky hub or do I connect the R3 via Ethernet to the Sky hub? 

If your sky hub is your modem then yea you will have to put it in modem mode then connect the R3 to it 

[TommyG]

24 minutes ago, KGoogle said:

If your sky hub is your modem then yea you will have to put it in modem mode then connect the R3 to it 

A quick google tells me that the sky hub does not have a modem mode and will always route traffic. Does this mean the R3 won’t work with sky hub? 

[Netduma Admin]

Hi Tommy,

It will definitely work, we just need to figure out why it's not automatically connecting (our CEO is with Sky broadband so I'm confident we can figure out what is happening!).

Could you turn the power off on your sky hub and your R3. Turn on the Sky Hub and wait for it to be fully powered up, then turn on the R3.

Could you then go on the R3 user interface (type dumaos/ into your browser address bar) and then go to >Settings >Wan - could you then take a screenshot of that page and share it here (or type out the numbers). No need to share your Public IP.

Thanks. 

 

 

[TommyG]

38 minutes ago, Netduma Admin said:

Hi Tommy,

It will definitely work, we just need to figure out why it's not automatically connecting (our CEO is with Sky broadband so I'm confident we can figure out what is happening!).

Could you turn the power off on your sky hub and your R3. Turn on the Sky Hub and wait for it to be fully powered up, then turn on the R3.

Could you then go on the R3 user interface (type dumaos/ into your browser address bar) and then go to >Settings >Wan - could you then take a screenshot of that page and share it here (or type out the numbers). No need to share your Public IP.

Thanks. 

 

 

Thank you very much for the reply. I sorry I may not have explained myself correctly. I'm currently waiting for the R3 and have not yet received it. I'm with Sky on a fiber connection and just wanted to know what I need to do when the R3 arrives. Do I replace the Sky Hub with the R3 or do I attach the R3 to the Sky Hub? I'm guessing by your reply I plug the R3 into the Sky Hub (via ethernet?) and it should just work from there? Is there anything else I need to do in regards to adjusting settings or changing any settings on the Sky Hub do you know?

Many thanks

[Netduma Fraser]

1 hour ago, TommyG said:

Thank you very much for the reply. I sorry I may not have explained myself correctly. I'm currently waiting for the R3 and have not yet received it. I'm with Sky on a fiber connection and just wanted to know what I need to do when the R3 arrives. Do I replace the Sky Hub with the R3 or do I attach the R3 to the Sky Hub? I'm guessing by your reply I plug the R3 into the Sky Hub (via ethernet?) and it should just work from there? Is there anything else I need to do in regards to adjusting settings or changing any settings on the Sky Hub do you know?

Many thanks

Yes you should connect the R3 to the Sky Hub and then go through the Setup Wizard on the R3. Then on the R3 go to Settings > WAN and copy the WAN IP, then go on the Sky Hub interface and paste that into the DMZ option. Would also be best to disable the WiFi on the Sky Hub so all devices connect to the R3.

[TommyG]

13 minutes ago, Netduma Fraser said:

Yes you should connect the R3 to the Sky Hub and then go through the Setup Wizard on the R3. Then on the R3 go to Settings > WAN and copy the WAN IP, then go on the Sky Hub interface and paste that into the DMZ option. Would also be best to disable the WiFi on the Sky Hub so all devices connect to the R3.

Ok. Thanks for the info. Will let you know how it goes once I receive the R3. Many thanks 

[Damiano Calafiore]

@Netduma Fraserio ho sky hub,perche xbox si connette solo ipv4 quando utilizzo netduma r3 ,invece con modem sky sia ipv 4 e ipv6?

[Netduma Fraser]

1 hour ago, Damiano Calafiore said:

@Netduma Fraserio ho sky hub,perche xbox si connette solo ipv4 quando utilizzo netduma r3 ,invece con modem sky sia ipv 4 e ipv6?

Do you see IPv6 on other devices connected to the R3?

[Damiano Calafiore]

@Netduma Fraser

No !quale potrebbe essere il problema ?

[Netduma Fraser]

36 minutes ago, Damiano Calafiore said:

@Netduma Fraser

No !quale potrebbe essere il problema ?

Have you got the R3 in the DMZ on the Hub?

[Damiano Calafiore]

@Netduma Frasersi ho abilitato la dmz sul  router sky  ,inserendo ip R3

[Damiano Calafiore]

@Netduma Fraser????? Come sempre le risposte ai problemi si perdono nel vuoto !!

[Netduma Fraser]

I was asleep at the time of your response. Disable LAN IPv6 on the R3 then try again please

[Damiano Calafiore]

@Netduma Fraser adesso su xbox disattivando in LAN ipv6 ,rilevo ipv6 e ipv4,ma non riesco più ad accedere alla pagina del software di r3 e il nat è di tipo limitato!internet però funziona correttamente!!??????quindi caro?

[Netduma Fraser]

Reboot the router and then it should all work correctly

[Damiano Calafiore]

 @Netduma FraserHo riavviato il tutto,ma viene rilevato solo ipv4 dalla console nuovamente,però ho notato che disabilitanto ipv6 in lan,il browser delle pagine su pc è più reattivo,carica le pagine in modo più veloce,dobbiamo risolvere il problema del rilevamento dell ipv6 ,cosa consigli !!

[Netduma Fraser]

If you do this test on a PC what do you see? https://test-ipv6.com

[Damiano Calafiore]

@Netduma Fraser,con router sky hub ipv6 rilevato in cascata da r3 no,in allegato le immagini!!??????

[PharmDawgg]

If your setup is Skyhub(DHCP)>R3(DHCP)> only iPv4 will be available. 
Sorry to say if you want iPv6 you will have:

1. Remove the R3

2. Skyhub -enable DMZ/Bridge mode which I don’t think either is possible 

Honestly I think you are stuck with iPv4 only which isn’t a total loss. 

[Netduma Fraser]

As above it may be difficult/not possible but on the hub is there an option for IPv6 on LAN and if so, is that enabled?

[Damiano Calafiore]

@Netduma Fraserdomani verifico ,proverò a contattare l assistenza,ti tengo aggiornato!!