purpleandgold33 Posted November 17, 2023 Share Posted November 17, 2023 I was using the internet and it just randomly went off. ISP says everything is good on their end. I've unplugged it about 10 times. Is my router shot? It won't let me log into via my phone either. I have an R2 btw. Any help would be great. Link to comment Share on other sites More sharing options...
TrayDay Posted November 17, 2023 Share Posted November 17, 2023 I believe your R2 may need to be unplugged for about 10 minutes. So that every power in the R2 has depleted. Then, plug the cable back in and see if you can connect. purpleandgold33 1 Link to comment Share on other sites More sharing options...
purpleandgold33 Posted November 17, 2023 Author Share Posted November 17, 2023 10 minutes ago, TrayDay said: I believe your R2 may need to be unplugged for about 10 minutes. So that every power in the R2 has depleted. Then, plug the cable back in and see if you can connect. Thanks I'll give a try! Link to comment Share on other sites More sharing options...
purpleandgold33 Posted November 17, 2023 Author Share Posted November 17, 2023 It's working now ya!!! Link to comment Share on other sites More sharing options...
purpleandgold33 Posted November 17, 2023 Author Share Posted November 17, 2023 Now it's out again, smh. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 17, 2023 Administrators Share Posted November 17, 2023 Are you able to access the interface via a wired PC? Reboot the modem, wait 2 minutes, then reboot the R2, wait 4 minutes then see if you get internet Link to comment Share on other sites More sharing options...
purpleandgold33 Posted November 18, 2023 Author Share Posted November 18, 2023 On 11/17/2023 at 9:07 AM, Netduma Fraser said: Are you able to access the interface via a wired PC? Reboot the modem, wait 2 minutes, then reboot the R2, wait 4 minutes then see if you get internet I tried that several times got it on for like a half hour and wasn't able to get back on. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 18, 2023 Administrators Share Posted November 18, 2023 If you could grab the log from the System Information page I can have a look to see what may have happened. purpleandgold33 1 Link to comment Share on other sites More sharing options...
purpleandgold33 Posted November 19, 2023 Author Share Posted November 19, 2023 On 11/18/2023 at 2:29 PM, Netduma Fraser said: If you could grab the log from the System Information page I can have a look to see what may have happened. Ok, I'm using my backup router right now cause I couldn't get the R2 working. So when I have a min when the whole house isn't using the internet I'll plug it in and hopefully it works and I'll screenshot on post it. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
purpleandgold33 Posted November 21, 2023 Author Share Posted November 21, 2023 On 11/18/2023 at 2:29 PM, Netduma Fraser said: If you could grab the log from the System Information page I can have a look to see what may have happened. Hey Frazer, I plugged in the R2 and its working good again after a couple days on the shelf. I took a screenshot of the log but its not letting me upload it on here. It keeps saying error and to contact us. Idk. Anyways, I downloaded the new 3.3 software and she is running smooth! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 21, 2023 Administrators Share Posted November 21, 2023 That's brilliant to hear, thanks for the update! purpleandgold33 1 Link to comment Share on other sites More sharing options...
purpleandgold33 Posted November 23, 2023 Author Share Posted November 23, 2023 On 11/21/2023 at 11:36 AM, Netduma Fraser said: That's brilliant to hear, thanks for the update! Hey Fraser sorry to bug ya again. My geo isn't registering that I am playing. Try closing it and reopening still the same Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 23, 2023 Administrators Share Posted November 23, 2023 Try this: Quit the application/game/client completely Remove device from the Geo-Filter Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works. Link to comment Share on other sites More sharing options...
purpleandgold33 Posted November 24, 2023 Author Share Posted November 24, 2023 22 hours ago, Netduma Fraser said: Try this: Quit the application/game/client completely Remove device from the Geo-Filter Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works. What do you mean resync from geo map menu? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24, 2023 Administrators Share Posted November 24, 2023 Click the icon on the Geo-Filter Map panel and there are options there purpleandgold33 1 Link to comment Share on other sites More sharing options...
purpleandgold33 Posted November 24, 2023 Author Share Posted November 24, 2023 1 hour ago, Netduma Fraser said: Click the icon on the Geo-Filter Map panel and there are options there Duh, staring me right in the face! Yep that did it! All good for your help again! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24, 2023 Administrators Share Posted November 24, 2023 Haha, it's amazing how sometimes you look at one thing for so long and miss the smallest of details! Glad to hear it's working now, you're welcome! purpleandgold33 1 Link to comment Share on other sites More sharing options...
purpleandgold33 Posted November 24, 2023 Author Share Posted November 24, 2023 55 minutes ago, Netduma Fraser said: Haha, it's amazing how sometimes you look at one thing for so long and miss the smallest of details! Glad to hear it's working now, you're welcome! Quick question off topic. Very interested in the R3, but is it gonna be buggy out of the box? Really want to pre-order it but reluctant a little to work out kinks. If they are minor then no biggy. You are always on top of it though! Where do I pre-order too? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24, 2023 Administrators Share Posted November 24, 2023 28 minutes ago, purpleandgold33 said: Quick question off topic. Very interested in the R3, but is it gonna be buggy out of the box? Really want to pre-order it but reluctant a little to work out kinks. If they are minor then no biggy. You are always on top of it though! Where do I pre-order too? Totally understand your concern, especially with the launch of the R2 being a little shaky. Obviously we haven't had it tested with 100's/1000's of users in different countries with different setups and internet connections so we can't guarantee there won't be issues but what I can say is that we've taken what we've learnt from the R2 and implemented that. Really focused on WiFi from the get go, ensured with the design that it won't overheat, implemented a system that will allow a user to more easily recover the router should it ever approach a brick type situation etc. The backend is much cleaner and more efficient, we can iterate a lot easier. In my opinion it doesn't even come close the the R1 or R2! Of course once it launches we'll be closely monitoring feedback and issues and fixing things as fast as possible if needed. purpleandgold33 1 Link to comment Share on other sites More sharing options...
purpleandgold33 Posted November 25, 2023 Author Share Posted November 25, 2023 5 hours ago, Netduma Fraser said: Totally understand your concern, especially with the launch of the R2 being a little shaky. Obviously we haven't had it tested with 100's/1000's of users in different countries with different setups and internet connections so we can't guarantee there won't be issues but what I can say is that we've taken what we've learnt from the R2 and implemented that. Really focused on WiFi from the get go, ensured with the design that it won't overheat, implemented a system that will allow a user to more easily recover the router should it ever approach a brick type situation etc. The backend is much cleaner and more efficient, we can iterate a lot easier. In my opinion it doesn't even come close the the R1 or R2! Of course once it launches we'll be closely monitoring feedback and issues and fixing things as fast as possible if needed. Cool, thanks Fraser! I pre-ordered! Excited for the new hardware! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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