BT Fiber Xr500 Slow

[mnequest]

I have BT full fiber with with open reach ont socket on the wall connected to the xr500 with the cat5 cable supplied with the BT router I only get 400-500 download but with the bt router I get 900-950 could any one help me 

[Netduma Fraser]

Hello, welcome to the forum!

Are ALL devices connected to the XR router or do you still have some connected to the BT hub? You'll need to put the XR WAN IP (found on the System Information page) into the BT router DMZ and that will help as well.

[mnequest]

I don't use the BT hub I conect the xr500 straight to the ont to replace the BT hub

[Netduma Liam]

2 hours ago, mnequest said:

I don't use the BT hub I conect the xr500 straight to the ont to replace the BT hub

Do you know if you need to use PPPoE, VLAN or DHCP identifiers in order to get connected to the internet?

[mnequest]

PPPOE is what the xr500 selected on setup

[Netduma Liam]

Can you please put the BT hub back in place, then configure PPPoE on that. Afterwards, connect the XR500 to the BT Hub via DHCP instead of PPPoE. Re-test your speeds after that and see if they're better.

[mnequest]

So but the xr500 in ap mode

[Netduma Fraser]

32 minutes ago, mnequest said:

So but the xr500 in ap mode

The XR will still be in router mode, the BT Hub will handle PPPoE so you can then take out the PPPoE details on the XR. Then do the DMZ setting I mentioned previously and once you've done that check the speeds while connected to the XR.

[mnequest]

Hello I have connected the xr500 to the bt router factory reset router followed wizard getting full speed on test but can't get past setting up router password get bad gateway 

Sorted this when I run the qos test speed only get 400-500 still but in setup full speed

[Netduma Fraser]

What about using speedtest.net, what do you get then?

[mnequest]

400 on the xr500 and 900 on the bt hub

[Netduma Fraser]

Did you put the XR in the BT Hub and are all devices still connected to the XR? If you disable QoS fully what do you get?

[mnequest]

Still the same speed

[Netduma Fraser]

Can you provide a screenshot of your QoS page please?

[mnequest]

[Netduma Fraser]

When you disable QoS how do you do it exactly? Also doesn't look like you've entered the speeds you expect in Bandwidth settings

[mnequest]

sorry sent with it enabled been playing with it here is the one i did the test with

[Netduma Fraser]

I've add you to the beta, upgrade to that and see if you're able to reach higher speeds:

https://forum.netduma.com/forum/145-nighthawk-pro-gaming-beta/

[mnequest]

still the same i have even tried to clone the mac of the bt router thinking its bt that are restricting it not using there router

[Netduma Fraser]

In WAN Settings set NAT to Open and disable the protection options, do you see an increase then?

[mnequest]

Hello

Sorry i have been busy not been using the router come to try again get full speed put can not login to router and no power light only the usb light on and eth1  flashing

[Netduma Fraser]

No worries at all. Unplug the router from power for 10 minutes, plug in, then wait 2 minutes then old the reset button for 30 seconds, then wait 2 minutes before accessing the interface and see if it works please

[mnequest]

Didn't work it wont reset at all 

[Netduma Fraser]

While connected to the router via a Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

[mnequest]