lockit14 Posted November 22, 2022 Share Posted November 22, 2022 So i've definitely ruled out having any issue on my end regarding wiring, and have changed everything recommended in netduma's setup, but keep having a random disconnect from net every other day or so. It's not a long disconnect, but it's enough to kick me out of a game of CoD i'll have going. Which is a really big RIP when you're trying to high round in zombies. So i'm wondering if there is anything i could ask my IP, to have them check or change that they might have as an option on their end that would potentially help with this, etc. Basically, when i call them, i just need to know what to ask for, or about that could prevent any kind of disconnect from internet, even the smallest one. Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 22, 2022 Share Posted November 22, 2022 1 hour ago, lockit14 said: So i've definitely ruled out having any issue on my end regarding wiring, and have changed everything recommended in netduma's setup, but keep having a random disconnect from net every other day or so. It's not a long disconnect, but it's enough to kick me out of a game of CoD i'll have going. Which is a really big RIP when you're trying to high round in zombies. So i'm wondering if there is anything i could ask my IP, to have them check or change that they might have as an option on their end that would potentially help with this, etc. Basically, when i call them, i just need to know what to ask for, or about that could prevent any kind of disconnect from internet, even the smallest one. Do you know if the disconnects still occur when you're connected directly to the ISP instead of the R1? What's the make and model of the modem? Perhaps we can check up on that before you call your ISP. Link to comment Share on other sites More sharing options...
lockit14 Posted November 22, 2022 Author Share Posted November 22, 2022 2 hours ago, Netduma Liam said: Do you know if the disconnects still occur when you're connected directly to the ISP instead of the R1? What's the make and model of the modem? Perhaps we can check up on that before you call your ISP. My setup is Fiber gateway box (from ISP) > ethernet cable directly from fiber box into XR1000 > ethernet cable from XR1000 directly into PC No other equipment anywhere throughout the setup. Link to comment Share on other sites More sharing options...
lockit14 Posted November 22, 2022 Author Share Posted November 22, 2022 It specifically occurred last night as i was walking out the door for work, so I can post logs in about an hour if that would help. The router hasn't been restarted or anything since, so assuming it would have it in the logs i could upload soon as i get home Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 22, 2022 Share Posted November 22, 2022 Ah OK yeah a log might be helpful if you can grab one. Could you also please try going to the DumaOS interface -> Settings -> Setup -> LAN Setup and set the minimum DHCP value to .100. After that, reserve an IP address for each device on the network. Make sure you give them IPs from .2 to .99. See if you're still having disconnections after that. Link to comment Share on other sites More sharing options...
lockit14 Posted November 22, 2022 Author Share Posted November 22, 2022 22 minutes ago, Netduma Liam said: Ah OK yeah a log might be helpful if you can grab one. Could you also please try going to the DumaOS interface -> Settings -> Setup -> LAN Setup and set the minimum DHCP value to .100. After that, reserve an IP address for each device on the network. Make sure you give them IPs from .2 to .99. See if you're still having disconnections after that. i've been had it like this, which if i'm correct is how you're suggesting it should be also, the logs only show from the point i cut on my PC this morning once i got home. i'm not sure why i can't get logs to show further, also after not being active on the dumaOS page for a few moments, it automatically logs me out, and anytime that happens it only shows logs once again starting from when i log back on Link to comment Share on other sites More sharing options...
lockit14 Posted November 22, 2022 Author Share Posted November 22, 2022 Also, am i understanding this correctly? my wifi has been going without issue for 6+ days ? at this point i feel i would be safer to just disconnect ethernet and run PC off wifi Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 22, 2022 Administrators Share Posted November 22, 2022 Yes that's correct, although you'll want to set reserved IPs for each device. Are you looking at the logs in Settings or on the System Information page? You'll probably see the same uptime on the System Information page, can you confirm that? Link to comment Share on other sites More sharing options...
lockit14 Posted November 22, 2022 Author Share Posted November 22, 2022 i was looking at both. Decided to update firmware, and now gonna be fully resetting, so will re-set it all up. Just wondering why it's so important to set IP's for all devices btw? Since it's purely the PC i won't to avoid any and all interruptions on log-1669128594689.txtthis was the log from my system information page Link to comment Share on other sites More sharing options...
lockit14 Posted November 22, 2022 Author Share Posted November 22, 2022 But just in general, if i wanted to c ontact my ISP to make sure they are handling or routing my internet correctly, is there anything (generally) that would be worth mentioning or checking on or having them potentially change? Like is there anything on an ISP's end that would be most common that could cause any kind of interruption to a game that's going for days? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 22, 2022 Administrators Share Posted November 22, 2022 Interesting, thanks for the log, what is the model of the ISP gateway? What settings have you changed in the Settings pages? Have you changed DMZ, port forwarding etc? Could you unplug the gateway for 10 minutes, plug in, wait 2 minutes then reboot the XR and see if it happens again please? I have a feeling it may not be on the ISP side. Link to comment Share on other sites More sharing options...
lockit14 Posted November 22, 2022 Author Share Posted November 22, 2022 It has no indication of what model it is Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 22, 2022 Administrators Share Posted November 22, 2022 Are you able to access the gateway interface at all? Link to comment Share on other sites More sharing options...
lockit14 Posted November 22, 2022 Author Share Posted November 22, 2022 Just now, Netduma Fraser said: Are you able to access the gateway interface at all? as far as i'm aware it doesn't have any kind of interface, checking with their online chat now Netduma Fraser 1 Link to comment Share on other sites More sharing options...
lockit14 Posted November 24, 2022 Author Share Posted November 24, 2022 On 11/22/2022 at 9:45 AM, Netduma Fraser said: Are you able to access the gateway interface at all? It's a Calix 716GE Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 24, 2022 Share Posted November 24, 2022 11 hours ago, lockit14 said: It's a Calix 716GE Ah OK, so it's purely an ONT. Do you connect the XR direct to that? There's no other gateway? Link to comment Share on other sites More sharing options...
lockit14 Posted November 30, 2022 Author Share Posted November 30, 2022 On 11/24/2022 at 4:31 AM, Netduma Liam said: Ah OK, so it's purely an ONT. Do you connect the XR direct to that? There's no other gateway? Correct Link to comment Share on other sites More sharing options...
lockit14 Posted November 30, 2022 Author Share Posted November 30, 2022 @Netduma Liamlog-1669836723840.txt including log. game disconnected a little after 4 AM this morning, between 4 and 5. EDIT: Actually, the router is an hour behind for some reason. i noticed the log only starts at 3:13 AM (which is 4:14) and that's when the disconnect happened So kinda useless seeing as it doesn't show anything up to or when the disconnect happpens Link to comment Share on other sites More sharing options...
lockit14 Posted December 1, 2022 Author Share Posted December 1, 2022 On 11/22/2022 at 8:40 AM, Netduma Fraser said: Yes that's correct, although you'll want to set reserved IPs for each device. Are you looking at the logs in Settings or on the System Information page? You'll probably see the same uptime on the System Information page, can you confirm that? Wait, so if my WiFi was showing it had been up 6 days without issue, yet my wired connection was only up for a short bit (hour-few hours) then wouldn't that mean i could have been connected without issue to wifi, without disconnects for 6 days? Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 1, 2022 Share Posted December 1, 2022 The logs look as those they're cut short, there's no sign the router rebooted that I can see. Can you try going to Settings -> Monitoring -> Logs and see if they show any more information around the time of the disconnection there? Have you still got your IP reservations set as we mentioned earlier in the topic? Link to comment Share on other sites More sharing options...
lockit14 Posted January 15, 2023 Author Share Posted January 15, 2023 On 12/1/2022 at 4:31 AM, Netduma Liam said: The logs look as those they're cut short, there's no sign the router rebooted that I can see. Can you try going to Settings -> Monitoring -> Logs and see if they show any more information around the time of the disconnection there? Have you still got your IP reservations set as we mentioned earlier in the topic? Here's a log file, and I had a disconnection around 5-20 mins before downloading the file. Also, I have my router time zone set correctly, but notice in the log that the times definitely don't match up. For instance it's got times well past 1400 hours, (2 PM) which is what it is currently, not sure if that is important or anything. Or if logs purely in regards to the top/bottom being most recent event and steadily follows that method of loggin log-1673816928234.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 15, 2023 Administrators Share Posted January 15, 2023 What time did the disconnect occur roughly in the log so we can pinpoint the entries Link to comment Share on other sites More sharing options...
lockit14 Posted January 16, 2023 Author Share Posted January 16, 2023 15 hours ago, Netduma Fraser said: What time did the disconnect occur roughly in the log so we can pinpoint the entries The times in the log aren't accurate in comparison to actual time. It's was 1400 hours when I sent the log file, yet log file has events listed with time way past that. The disconnect happened about 10 mins before I downloaded the log file. About 15 mins before I posted that response ^^^. For me it was 2 PM mountain time. But log file isn't appearing as Mountain time, so I haven't any clue what time it would be listed as on it since the times are off Link to comment Share on other sites More sharing options...
lockit14 Posted January 16, 2023 Author Share Posted January 16, 2023 I mean is there any thing in the log file that shows any issue by default? Outside of purely focusing the one singular disconnect. From yesterday? Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 16, 2023 Share Posted January 16, 2023 There doesn't appear to be anything in there that suggests a problem, apart from one feature not responding to a monitoring app. Although that feature shouldn't bare any relevance to a disconnection. It's worth also noting we're expecting to start testing a new XR1000 firmware soon, there have been multiple issues identified and resolved with the version you're running currently. I'll pass your logs on to a developer to see if they can see anything we can't. Link to comment Share on other sites More sharing options...
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