alex.devine Posted October 17, 2022 Share Posted October 17, 2022 Hi Duma Army. I have had my XR500 for a little while now and I think I am setting it up incorrectly. I am looking for some help and tips. Here is what I understand & How I have it setup... I have fibre 1gig direct to the house with BT. From the white box on the wall > BT Hub > XR500. (I have connected the ethernet cable from the main BT Hub port to main port to the XR500) Is there anything else I am required to do? with IPs or ports and is this the correct way to set it up? QOS - My house runs everything from the bloody internet, Sky Glass, mobiles, tabs, YouTube, speakers etc. I start to get lag in my games when my son starts to watch YouTube on Sky Glass in the living room. My question is - should I be applying more Download and upload to the devices using more of the bandwidth like SkyGlass and if so how much should I be applying? I thank you in advance for any help. Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 17, 2022 Share Posted October 17, 2022 Hey! Assuming you've got internet access through the XR500, it sounds like you've got the physical element setup correctly. It sounds as though we need to tweak QoS to ensure your game is handled as a priority, preventing you from lagging. To do this, can you let me know what device you're playing on? Console, PC, mobile for example? Also, we should double check Congestion Control is setup correctly. My suggestion would be to first ensure your network speeds are correct. This is indicated on the far right hand side of the Congestion Control panel. If they're not showing the speeds you get from your ISP, you can click the three-line menu in Congestion Control and update these by clicking 'Set Bandwidth Speeds'. After that, set Congestion Control to auto-enable and move the sliders to about 70%. Link to comment Share on other sites More sharing options...
alex.devine Posted October 17, 2022 Author Share Posted October 17, 2022 HI Liam, Thank you for your reply! Sorry I missed a few important details, I am playing on the PS5. I do indeed have internet access, the one thing I did notice was the router IPs for the devices are 10.0.0.1, 2, 3 and not a full IPs. I am thinking ALL devices need to run from the XR500 wifi and nothing to touch the BT hub? should I disable wifi on the BT hub? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2022 Administrators Share Posted October 17, 2022 The IPs are local so that's normal. Yes everything should be connected to the XR for QoS to work optimally, if the Sky Glass is connected to the BT Hub then that is probably why you're getting lag as the XR can't control it. Disabling the WiFi on the BT hub would be a good idea to prevent any automatic/accidental connections to it. Link to comment Share on other sites More sharing options...
alex.devine Posted October 18, 2022 Author Share Posted October 18, 2022 Hi Fraser & Liam. All seems to be working well right now. I will report back with any issues and mark the topic as resolved in a few days. Thank you both for all your help. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2022 Administrators Share Posted October 18, 2022 Brilliant to hear that, thanks for the update, keep us posted! Link to comment Share on other sites More sharing options...
alex.devine Posted October 22, 2022 Author Share Posted October 22, 2022 Hi Guys, The only issue I seem to have it I still lag a little when the TV's are streaming. I have reduced the download slider within QOS by 10 each time down to 40 and still it seems to lag. Please could you advise as to what I should be reducing. Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 22, 2022 Administrators Share Posted October 22, 2022 Are the TVs now connected to the XR or do they need to be connected to the BT hub? Are you using Always for Congestion Control? Link to comment Share on other sites More sharing options...
alex.devine Posted October 22, 2022 Author Share Posted October 22, 2022 Hi Fraser, They are indeed connected to the XR and I am using Auto enable. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 22, 2022 Administrators Share Posted October 22, 2022 Use Always for Congestion Control and see if that resolves it please Link to comment Share on other sites More sharing options...
alex.devine Posted October 24, 2022 Author Share Posted October 24, 2022 Hi Fraser, That has improved a little but it seems so sluggish when playing games and the TV is streaming. Anything else I could try? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 24, 2022 Administrators Share Posted October 24, 2022 Sluggish in what way, are you experiencing lag/buffering? What is your ping like to the game when streaming? Link to comment Share on other sites More sharing options...
alex.devine Posted October 30, 2022 Author Share Posted October 30, 2022 Hi Fraser, Sorry for my delay, I have been monitoring the issue. When the Sky Glass is streaming, I seem like im a second behind when I shooting. I turn the TV off and it all goes smooth again. I have been testing this over the last week, and the same happens every time. What can I do? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 30, 2022 Administrators Share Posted October 30, 2022 No worries at all. Thanks for the update, could you provide a screenshot of your QoS page please? Link to comment Share on other sites More sharing options...
alex.devine Posted October 30, 2022 Author Share Posted October 30, 2022 Hi Fraser, Please see my attached. Thank you. Link to comment Share on other sites More sharing options...
alex.devine Posted October 30, 2022 Author Share Posted October 30, 2022 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 30, 2022 Administrators Share Posted October 30, 2022 Thanks for that, could you provide a screenshot for Congestion Control and the rest of Traffic Prioritization (if there is anything else added) please? Link to comment Share on other sites More sharing options...
alex.devine Posted October 30, 2022 Author Share Posted October 30, 2022 Hi Fraser, Please see my attached. Nothing else I can think of! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 30, 2022 Administrators Share Posted October 30, 2022 Thanks for that, could you disable DumaOS Classified Games on Traffic Prioritization please? I'm wondering if that is somehow catching Sky and prioritizing it which would cause the issue. See if it works better after that. Link to comment Share on other sites More sharing options...
alex.devine Posted October 30, 2022 Author Share Posted October 30, 2022 Hi Fraser, I will give that a go and report back, thank you Netduma Fraser 1 Link to comment Share on other sites More sharing options...
alex.devine Posted November 21, 2022 Author Share Posted November 21, 2022 After a few weeks of testing, I can confirm when the Sky Glass is streaming the games have a very strange delay (Lag). When I turn the TV off it goes away. Anything I can do to improve this with my Sky Glass TV? Thank you. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 21, 2022 Administrators Share Posted November 21, 2022 Did it still lag with QoS enabled but Traffic Prioritization disabled? Link to comment Share on other sites More sharing options...
alex.devine Posted November 22, 2022 Author Share Posted November 22, 2022 I have not tried with Traffic prio disabled. I disabled the core Traffic prio and added my console. Should I disable prio altogether? Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 22, 2022 Share Posted November 22, 2022 1 hour ago, alex.devine said: I have not tried with Traffic prio disabled. I disabled the core Traffic prio and added my console. Should I disable prio altogether? That should be fine to be fair, but yeah test it with all Traffic Prio disable and let us know how you get on. Link to comment Share on other sites More sharing options...
alex.devine Posted November 23, 2022 Author Share Posted November 23, 2022 It made no difference disabling it. What I did change was apply to WAN, why would this make a difference? I will monitor it once again for a week Netduma Liam 1 Link to comment Share on other sites More sharing options...
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