sKIzXR1kay Posted October 9, 2022 Author Share Posted October 9, 2022 When I do the RESYNC CLOUD in Ping Heatmap, should there be verbiage in the log file? Currently I am not getting any log activity about syncing cloud data. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2022 Administrators Share Posted October 9, 2022 It might not say it in the logs on the Settings pages but should say it on the System Information page, even if it's not saying anything after can you grab it for me? Also if you do the Ping Heatmap step I can compare and check whether it has/hasn't downloaded from the cloud. sKIzXR1kay 1 Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 9, 2022 Author Share Posted October 9, 2022 3 hours ago, Netduma Fraser said: It might not say it in the logs on the Settings pages but should say it on the System Information page, even if it's not saying anything after can you grab it for me? Also if you do the Ping Heatmap step I can compare and check whether it has/hasn't downloaded from the cloud. right on, right on! Log File from the bottom of the System Information, not the actual 'router log' from SETTINGS > MONITOR > LOG OOF! So I saw that my TIME.ZONE was set to -8GMT which is not for my location. I actually have TWO log dumps, I have the log dump that was running from the re-image of v1.0.0.64_1.0.49 Friday night, and then a second log dump after correcting my Time.Zone. I did CLOUD RESYNCs in the Ping Heatmap prior to the log file dumps. log-1665324857877.txt log-1665323586131.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2022 Administrators Share Posted October 9, 2022 Thanks for that, the entries are more like what I would expect to see after you corrected the timezone, could you check the Geo-Filter now? If not, then please, can you do the Ping Heatmap step so I can compare the versions. sKIzXR1kay 1 Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 9, 2022 Author Share Posted October 9, 2022 Geo-Filter is still not working correctly. First, I did a RESYNC on the Ping Heatmap, then I loaded up Fortnite and started a SOLO game. In Network Monitor it was showing gaming data as I went from my Party Lobby(main screen PLAY/ Battle Pass/ locker/ Etc.) to Spawn Island(lobby before jumping out of the bus). Geo-Filter did not have any servers listed and Network Monitor was still showing a bit of gaming data. (gaming data and web data were both red, but different shades ... Gaming Data was dark or a brick red). While in game, Geo-Filter still had no servers listed. My PING would bounce around from 0ms - 40ms, I seemed to be averaging 15ms - 20ms. Normally my ping is 0ms - 10ms on NA-East, there are a couple servers in the farm that I get almost a 20ms PING. In the past I have not looked to see the specific IP Addresses of these servers. Nor have I flagged or blocked them in the geo-Fence. log-1665332939357.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2022 Administrators Share Posted October 9, 2022 Could you resync the cloud on heatmap and then provide a screenshot of a completed ping for Fortnite please? sKIzXR1kay 1 Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 9, 2022 Author Share Posted October 9, 2022 14 minutes ago, Netduma Fraser said: Could you resync the cloud on heatmap and then provide a screenshot of a completed ping for Fortnite please? log-1665335147078.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2022 Administrators Share Posted October 9, 2022 Could you do it with the side panel open so I can see the IPs please? If the IPs are different then it can indicate that you're on an older version. Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 9, 2022 Author Share Posted October 9, 2022 2 minutes ago, Netduma Fraser said: Could you do it with the side panel open so I can see the IPs please? If the IPs are different then it can indicate that you're on an older version. right on, I didn't realize that was an option. lol log-1665335147078.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2022 Administrators Share Posted October 9, 2022 Thanks for that, it appears ours match from the half dozen I checked so that's good. Could you do this whole process again please: Quit the application/game/client completely - so including from the System Tray on the PC Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client then see if it works. Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 9, 2022 Author Share Posted October 9, 2022 39 minutes ago, Netduma Fraser said: Thanks for that, it appears ours match from the half dozen I checked so that's good. Could you do this whole process again please: Quit the application/game/client completely - so including from the System Tray on the PC Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client then see if it works. the above "psudo works", I think it is setup as Fortnite for the filter, I want to verify that is what the add device wizard selected, I thought I clicked manual. n I also want to test the filter as DEVICE: PlayStation TYPE: Unreal Engine While I did show my server in Geo-Filter, I was like, alright now we are getting somewhere. I had a 10ms-13ms PING on Spawn Island, and Game Data was being seen by Network Monitor. Once I dropped into the actual game play, my ping was going between 13ms - 30ms or higher, and I was getting some packet loss as we settled in to the match. I generally do not have packet loss at all with the XR1000 and QoS working properly. I did have a minute or two that I was close to a Zero Ping, but then it spiked back up in the 20s when I got into fights. What is NetDuma actually doing or looking for that it would prioritize gaming traffic on a console more than a PC? The client/ server data stream should be the the same Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 9, 2022 Author Share Posted October 9, 2022 I just tried it as DEVICE: Console, TYPE: Unreal Engine. I think this actually worked. I want to test it as DEVICE: Computer, TYPE: Unreal Engine. I'll brbiab ... 😁 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2022 Administrators Share Posted October 9, 2022 Generally when set to a console for the best filtering experience manual should be selected but if that is working for you that's great! It should detect the gaming traffic if it's set to a PC as well. It seems that as your timezone was out of sync that it caused the cloud databases to not be downloaded properly which threw off the Geo and detection of traffic as it wasn't operating with the latest information available. In case you're wondering the ping on the Geo-Filter is lower than what you see in game as that is your ping directly to the server, there will be processing delay that all games have - not all choose to include it in their ping calculation, if they don't it will be the same as the Geo ping, if they do it will be higher, generally 10-30ms higher is expected. Any higher can indicate the server is under load. Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 9, 2022 Author Share Posted October 9, 2022 1. I exited the Fortnite, and the Epic Games Launcher. I then removed my device in the Geo-Fence, and resynced its cloud for S&Gs. 2. in device Manager, I set my computers Device: Computer TYPE: Unreal Engine, SAVED it and RESYNCED its cloud. 3. I went back to Geo-Fence and added my device to filter as Device: Computer TYPE: Unreal Engine, the wizard then showed me the list of options(games) to filter. I selected Unreal Engine and completed the wizard. The ADD DEVICE Wizard did not Auto-Magicly have the filter enabled, and I was not able to toggle/ ENABLE the filter on my device in Geo-Fence(but I was able to enable the filter when it was Device: PlayStation TYPE: Unreal Engine ). 4. I went back into Device Manager, and set my computer as a PlayStation(sigh). Saved it and resynced its cloud. 5. back into Geo-Fence and ran the ADD DEVICE Wizard. I added my computer to the Geo-Fence Filter and let it, "recommend a mode for my game", clicked CONTINUE, scrolled down and selected "Unreal Engine", and clicked NEXT. And cleared the message that it was added successfully. 6. go back into Geo-Fence and I had to enable the Filtering Mode. I then waited 2 minutes. (then my youngest stopped over, thus delaying me wrapping this up.) 7. start Fortnite and let's see what we get. I'll start up a game now. Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 10, 2022 Author Share Posted October 10, 2022 The Geo-Filter is seeing a server, and QoS is still not seeing the gaming data properly from Fortnite. I still can not have QoS by Application I have to set it to DEVICE. Even though this is "KIND OF" working currently. My ping is still erratic now, as without QoS by Application. My ping, latency and game feel in Fortnite is still not what I had prior to whatever happened in the beginning of September. So I'm not sure if it is what changed in the patch update Epic Games pushed out v21.51, or changes/ updates to NetDuma code on the backend, or a combination of both. I had the XR1000 running the Geo-Filter for both of my computers, as DEVICE: Computer TYPE: Fortnite. My QoS was setup to prioritize by Application. This worked from my, "Out of Box setup" in June of this year until recently, and it was amazing. I had made no changes to my router, or would play with the router settings prior to I noticed teh Geo-filter and QoS were no longer working like they did. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 10, 2022 Administrators Share Posted October 10, 2022 Bandwidth Allocation isn't realistically going to do much for your lag experience, with Share Excess enabled anyway your gaming device will get the bandwidth it needs (which isn't much for a game) and giving it more won't make it use more. For QoS to have noticeable impacts in game, Congestion Control & Traffic Prioritization should be the ones to focus on, when you've got those down it'll keep your ping stable. Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 10, 2022 Author Share Posted October 10, 2022 19 minutes ago, Netduma Fraser said: Bandwidth Allocation isn't realistically going to do much for your lag experience, with Share Excess enabled anyway your gaming device will get the bandwidth it needs (which isn't much for a game) and giving it more won't make it use more. For QoS to have noticeable impacts in game, Congestion Control & Traffic Prioritization should be the ones to focus on, when you've got those down it'll keep your ping stable. I know, right? That is why my ping is currently sketchy, I have to run QoS by DEVICE and not by Application(I stated this in the past). So therefore, Fortnite data is at the mercy of FIFO on the queue as all other data heading for that device, gaming traffic is not being pushed to the front of the queue. I also had Congestion control set to either Always On or Auto. If QoS saw the data from Fortnite as 'gaming data' like it used to. It would have gone to the front of the queue like it was doing prior. I give it bandwidth because its a computer, and I am running the other programs related to streaming. I do not want these two computers not to have enough bandwidth, or have it taken by another 'big talker' asking for data on my LAN while I'm gaming. That was the entire reason I purchased the XR1000. This used to work. I should not have to have QoS set to "be DEVICE" for a supported game/ Game Engine. I should be able to set as DEVICE: Computer TYPE: Fortnite or Unreal Engine Something changed for it to stop working as it did. We know Epic patched Fortnite, and iirc, NetDuma was updated as well. Thereby breaking the working config I had on my router prior from 2022.06.27 up until this date range: 2022.09.07 - 2022.09.11(when I really noticed this was not an anomaly and it was consistent. this was not my normal with the XR1000 configured) I am requesting that Fornite be re-evaluated. I do not think it is being seen correctly while in game. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 10, 2022 Administrators Share Posted October 10, 2022 I'll check in with the team on how they're getting on Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 10, 2022 Author Share Posted October 10, 2022 2 minutes ago, Netduma Fraser said: I'll check in with the team on how they're getting on thank you, Fraser. Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 11, 2022 Author Share Posted October 11, 2022 17 hours ago, Netduma Fraser said: I'll check in with the team on how they're getting on did anyone look into this? Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 11, 2022 Share Posted October 11, 2022 2 hours ago, sKIzXR1kay said: did anyone look into this? No updates as yet I'm afraid, we're doing some additional captures today so we'll hope to fix this via a cloud update in future if possible. sKIzXR1kay 1 Link to comment Share on other sites More sharing options...
sKIzXR1kay Posted October 11, 2022 Author Share Posted October 11, 2022 1 hour ago, Netduma Liam said: No updates as yet I'm afraid, we're doing some additional captures today so we'll hope to fix this via a cloud update in future if possible. Liam! Awesome, and thank you! I have factory reset my XR1000 again, and set it up via the starting web interface. This setup config will have to be my 'band-aid' until you guys have solid data on Fortnite again and maybe a cloud update for us all. Thanks in advance! Device Manager: my computers are set to DEVICE: Computer QoS Settings - Congestion Control: Always On @ 70% of 1000Mbps for UL & DL. - Bandwidth Allocation: by Application(Livestream, Gaming, & Uncategorized) have Queue Priority for both UL & DL. - Share Excess - is enabled for both UL& DL Geo-Fence - is setup with my devices, but does not see any servers while gaming. Because my computers are set as COMPUTER under the Device Manager. Link to comment Share on other sites More sharing options...
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