Michael Carrasco Posted April 21, 2022 Share Posted April 21, 2022 Trying to test my connection and won’t test Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 21, 2022 Share Posted April 21, 2022 7 hours ago, Michael Carrasco said: Trying to test my connection and won’t test What are you seeing exactly that's stopping the test, any error messages? Can you let us know exactly what's happening? What browser are you using? What firmware version is the XR1000 currently running? Link to comment Share on other sites More sharing options...
Michael Carrasco Posted April 21, 2022 Author Share Posted April 21, 2022 The one that just came out… the test doesn’t even start Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 21, 2022 Administrators Share Posted April 21, 2022 What browser and device are you using to run the test? Does Ping Heatmap work for you? Is it only an issue since you upgraded? If so did you do a factory reset after upgrading? Link to comment Share on other sites More sharing options...
Albeno Posted May 14, 2022 Share Posted May 14, 2022 hey im having this same issue. ive factory reset and all multiple times. my heatmap isnt working nor the connection benchmark. im using a nighthawk xr1000 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 14, 2022 Administrators Share Posted May 14, 2022 33 minutes ago, Albeno said: hey im having this same issue. ive factory reset and all multiple times. my heatmap isnt working nor the connection benchmark. im using a nighthawk xr1000 Just to clarify, are the pages loading or is Benchmark not running the test and Heatmap not pinging when you select a game? What firmware version are you on? When did the issue start to occur? Link to comment Share on other sites More sharing options...
Albeno Posted May 14, 2022 Share Posted May 14, 2022 this issue has been like this for the last month since i updated to XR1000 1.0.0.64_1.0.49. also on the geofilter i can no longer see the ping of the servers when i connect to one Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 14, 2022 Administrators Share Posted May 14, 2022 1 hour ago, Albeno said: this issue has been like this for the last month since i updated to XR1000 1.0.0.64_1.0.49. also on the geofilter i can no longer see the ping of the servers when i connect to one Are the pages loading or is Benchmark not running the test and Heatmap not pinging when you select a game? Did you change any settings, upgrade etc prior to it happening? What web browser/device are you using to access? Can you provide a screenshot of what you're seeing please? Link to comment Share on other sites More sharing options...
Albeno Posted May 15, 2022 Share Posted May 15, 2022 this all started after the update. i am currently using firefox. no i cannot run a benchmark test nor use heatmap or ping. it just doesnt work after the update. when i click on benchmark it loads and does nothing. and sometimes i can click on ping heatmap and it does nothing. sometimes i cant even click on it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 15, 2022 Administrators Share Posted May 15, 2022 Clear your browser cache/cookies then connect to the interface using 192.168.1.1 and see if it works Link to comment Share on other sites More sharing options...
Albeno Posted May 15, 2022 Share Posted May 15, 2022 that worked!! thanks so much Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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