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EA - NHL Servers


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Netduma, 

Any chance we can get a Profile/Category - Gaming - Applications for EA's NHL series, currently NHL 22.  I know it's not as large as EA's FIFA or Madden, but there is a devoted fan base that I feel could be helped by a Geo-Filter profile and/or category.  Ping is everything in NHL.  I believe there are roughly 8 server sites (VA, OH, IA, TX, CA, and 3 in Canada).  We're having trouble with a wide variance of ping if we do not limit it to the most local servers.  Some of the further servers are good, but the risk of opening up them is too great for poor servers in the same local.  Any help would be greatly appreciated!

Thank you,

NHL players everywhere

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Welcome to the forum!

It's on our roadmap to get NHL added so it shouldn't be a problem.

Are you playing on console or on PC? We can get it working for you in the meantime?

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  • 3 months later...

Sorry for the extremely late reply Liam.  I'm on Xbox Series X and using the Netgear XR 1000 (Firmware 1.0.0.64_1.0.49 & DumaOS 3.1.1). 

EA's NHL series has only been on consoles for the last several years; NHL 22 is the current.  EA made the switch in NHL to the Frostbite engine this year (similar to FIFA & Madden).  Based on prior years, NHL 23 should release in October.  Thanks again for any help! 

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I've used the Geo-Filter with moderate success.  If I use Ping Assist (max of 5), the Geo-Filter is somewhat useless.  I end up with games outside my Geo-Filter and well above a useable ping for NHL.  If I keep the Ping Assist at "0" my filters work, but it typically takes longer to find games. 

When I first log into NHL, several servers (10+ in the USA, Canada, and Europe) populate for a few seconds, too fast to capture all of them.  I typically only utilize 4 areas (Texas, Iowa, Ohio, and Virginia) in my Geo-Filter.  It would be helpful if we could see the initial servers for a minute or two so we could capture them.  Also, is there a way to lock the map on the Geo-Filter, it constantly zooms in and out while I look at servers and try to make adjustments.

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10 hours ago, mpmatx said:

I've used the Geo-Filter with moderate success.  If I use Ping Assist (max of 5), the Geo-Filter is somewhat useless.  I end up with games outside my Geo-Filter and well above a useable ping for NHL.  If I keep the Ping Assist at "0" my filters work, but it typically takes longer to find games. 

When I first log into NHL, several servers (10+ in the USA, Canada, and Europe) populate for a few seconds, too fast to capture all of them.  I typically only utilize 4 areas (Texas, Iowa, Ohio, and Virginia) in my Geo-Filter.  It would be helpful if we could see the initial servers for a minute or two so we could capture them.  Also, is there a way to lock the map on the Geo-Filter, it constantly zooms in and out while I look at servers and try to make adjustments.

Set Ping Assist to the maximum ping you'd like to play in-game. I'd suggest about 30-40, that might speed things up for you.

We might be able to get this added to Ping Heatmap so you can always check on the servers, I'll speak with the team and see if we can get that added.

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Access to NHL in Ping Heatmap would be awesome!

The issue with Ping Assist in NHL is that the ping to the server isn't the same as in-game ping.  I have 1GB fiber and can regularly get low ping (7-14ms) to servers.  The issue is really server ping vs in-game ping.  I live roughly 200 miles from the closest group of servers and regularly get sub-10ms in both server ping and in-game ping.  However, the further the server, the more I see an increase in the in-game ping.  The next closest servers are roughly 950mi away, I regularly get 10-12ms server ping, but the in-game ping is between 35-50ms.  When I am matched on the servers in Canada (2,000+ miles away) I can still get a sub-20ms server ping, but the in-game ping shoots up to 55-80ms at best.  I realize that in some games 80ms might be a good ping, in NHL, unfortunately, it's brutal.  That's why I try to avoid Ping Assist or set it to a max of 5ms.  Even at a max 5ms Ping Assist, I still get "high" ping games (50-80+).  I should also mention that in NHL there is a "Max Ping" search setting in-game, however, the longer the search for a game is, the more that internal "Max Ping" setting is ignored. 

Thanks again Liam!

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