Game Optimiser DumaOS not working

[Netduma Fraser]

4 hours ago, CJArthur said:

So Judging by the time and the lack of response to my issue with the application, you havent been able to diagnose the problem. Awesome work. Thanks.

 

Sorry for the delay, that's not necessarily the case, I'll check in with the team and get them to provide an update on what is happening next week.

[Netduma Liam]

@CJArthur A modem replicating your traffic controller setup is currently in our endurance testing suite, I'll catch up with the team now and see if we were able to replicate the issue over the weekend.

[CJArthur]

So, being that its been a month (not a week), and that you havent gotten back to me, you havent been able to diagnose the problem. So I am to continue paying for an application that doesnt work correctly or are you going to refund all the money spent on a broken application?

[Netduma Fraser]

On 8/19/2022 at 10:45 PM, CJArthur said:

So, being that its been a month (not a week), and that you havent gotten back to me, you havent been able to diagnose the problem. So I am to continue paying for an application that doesnt work correctly or are you going to refund all the money spent on a broken application?

Sorry about that, I'll chase Liam and see where we are with this.

[Netduma Liam]

On 8/19/2022 at 10:45 PM, CJArthur said:

So, being that its been a month (not a week), and that you havent gotten back to me, you havent been able to diagnose the problem. So I am to continue paying for an application that doesnt work correctly or are you going to refund all the money spent on a broken application?

Apologies for the delayed response, I'm discussing this with the team as we haven't been able to reproduce the problem as yet. We're going to look into it further and see if there's a way we can generate more load for Traffic Controller to handle and see if that can cause it to fail. It's a rare case so it's taking longer than expected to reproduce. We'll keep working at it, apologies for the inconvenience caused.

[CJArthur]

Well, the words incompetent and lazy come to mind.

The initial post was on March 10 and now its September 28, 7 f**king months later and you STILL havent got a bloody answer for me! PATHETIC!

But to give you a better idea now, since you and your team have no idea at all I guess, the outage only happens when my partners sons are over and have their PC's connected to the wifi. Once they leave and the PC's arent connected, no problem with the program (as far as I can see).

[Netduma Fraser]

Could you let us know the version you’re on now? There may have been an update that hasn’t been pushed that would get it working again

[CJArthur]

On 9/28/2022 at 9:05 PM, Netduma Fraser said:

Could you let us know the version you’re on now? There may have been an update that hasn’t been pushed that would get it working again

Dont even know why Im bothering as you havent been able to rectify the problem previously even though I have always had the program updated the most recent version, so why would it be any different?

Board Model	DJA0231
Firmware Version	20.3.c.0432
DumaOS Version	3.2.126

[Netduma Liam]

5 hours ago, CJArthur said:

Dont even know why Im bothering as you havent been able to rectify the problem previously even though I have always had the program updated the most recent version, so why would it be any different?

Board Model	DJA0231
Firmware Version	20.3.c.0432
DumaOS Version	3.2.126

OK, let me check with the team if there's a newer version we can get you on.

I'm intrigued that a specific device(s) cause this problem. Do you have any QoS, Geo-filter or Traffic Controller configuration that apply to these devices? If so, are you able to disable these when they're next over and see if the issue still occurs.

Is there any option for you to connect these PCs to the modem via wired as opposed to wireless and check if the issue still occurs?