CashewCakes Posted February 27, 2022 Posted February 27, 2022 Hello can’t login into the app. I’ve made sure my iPhone is connected to the duma not the provider. I’ve deleted and redownloaded the app. I’ve made sure to select nighthawkpro instead of auto. It says my credentials are invalid. But these are the ones I login to desktop. Then my app crashes. best jay
Administrators Netduma Fraser Posted February 27, 2022 Administrators Posted February 27, 2022 What iPhone and iOS version are you currently using? Is this the first time you're trying the app or is it something that has just happened?
CashewCakes Posted February 27, 2022 Author Posted February 27, 2022 iphone 13 pro ios verison 15.3.1
Administrators Netduma Fraser Posted February 27, 2022 Administrators Posted February 27, 2022 What is the current version you're using on the XR? The app is only compatible if you're using DumaOS 3.0 so if you're running an older version that will be why it doesn't work
CashewCakes Posted February 28, 2022 Author Posted February 28, 2022 i am on version XR500 V2.3.2.130
Administrators Netduma Fraser Posted February 28, 2022 Administrators Posted February 28, 2022 Could you change the login credentials on the interface and then try to login to the app with those new credentials and see if it works please?
D3mon1c Posted April 25, 2022 Posted April 25, 2022 Im having the same issue myself but changing the password isn't helping on my end at all
Netduma Liam Posted April 25, 2022 Posted April 25, 2022 7 hours ago, D3mon1c said: Im having the same issue myself but changing the password isn't helping on my end at all Are you able to access the interface normally in your web browser? Could you please quickly clarify exactly which router you're using?
D3mon1c Posted April 26, 2022 Posted April 26, 2022 Yes on the browser its just fine I've never had a problem there & also its the XR1000
Netduma Liam Posted April 26, 2022 Posted April 26, 2022 9 hours ago, D3mon1c said: Yes on the browser its just fine I've never had a problem there & also its the XR1000 What firmware version are you running exactly?
Netduma Liam Posted April 27, 2022 Posted April 27, 2022 5 hours ago, D3mon1c said: XR1000 1.0.0.64_1.0.49 OK, there's quite a lot of changes going on in the newer firmwares as we prepare to release our new mobile view, so perhaps the DumaOS app has been affected by this. I'll ask the QA team to reproduce your issue and we'll see if we can.
D3mon1c Posted May 19, 2022 Posted May 19, 2022 Another thing I've recently noticed is that when I use the app with my phone I then for some reason get disconnected from my wifi for some reason every time & I typically dont have wifi issues till I pull up the app then either the app just crashes on me entirely every time that happens or I can use the app & the wifi cuts in/out while using this app 24/7 but as soon as I close the app it stops the issues with the wifi
Administrators Netduma Fraser Posted May 19, 2022 Administrators Posted May 19, 2022 That is really peculiar, what is your mobile model and firmware version?
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