CashewCakes Posted February 27, 2022 Share Posted February 27, 2022 Hello can’t login into the app. I’ve made sure my iPhone is connected to the duma not the provider. I’ve deleted and redownloaded the app. I’ve made sure to select nighthawkpro instead of auto. It says my credentials are invalid. But these are the ones I login to desktop. Then my app crashes. best jay Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 27, 2022 Administrators Share Posted February 27, 2022 What iPhone and iOS version are you currently using? Is this the first time you're trying the app or is it something that has just happened? Link to comment Share on other sites More sharing options...
CashewCakes Posted February 27, 2022 Author Share Posted February 27, 2022 iphone 13 pro ios verison 15.3.1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 27, 2022 Administrators Share Posted February 27, 2022 What is the current version you're using on the XR? The app is only compatible if you're using DumaOS 3.0 so if you're running an older version that will be why it doesn't work Link to comment Share on other sites More sharing options...
CashewCakes Posted February 28, 2022 Author Share Posted February 28, 2022 i am on version XR500 V2.3.2.130 Link to comment Share on other sites More sharing options...
CashewCakes Posted February 28, 2022 Author Share Posted February 28, 2022 error post Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 28, 2022 Administrators Share Posted February 28, 2022 Could you change the login credentials on the interface and then try to login to the app with those new credentials and see if it works please? Link to comment Share on other sites More sharing options...
CashewCakes Posted February 28, 2022 Author Share Posted February 28, 2022 this worked. thanks Fraser ! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
D3mon1c Posted April 25, 2022 Share Posted April 25, 2022 Im having the same issue myself but changing the password isn't helping on my end at all Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 25, 2022 Share Posted April 25, 2022 7 hours ago, D3mon1c said: Im having the same issue myself but changing the password isn't helping on my end at all Are you able to access the interface normally in your web browser? Could you please quickly clarify exactly which router you're using? Link to comment Share on other sites More sharing options...
D3mon1c Posted April 26, 2022 Share Posted April 26, 2022 Yes on the browser its just fine I've never had a problem there & also its the XR1000 Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 26, 2022 Share Posted April 26, 2022 9 hours ago, D3mon1c said: Yes on the browser its just fine I've never had a problem there & also its the XR1000 What firmware version are you running exactly? Link to comment Share on other sites More sharing options...
D3mon1c Posted April 27, 2022 Share Posted April 27, 2022 XR1000 1.0.0.64_1.0.49 Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 27, 2022 Share Posted April 27, 2022 5 hours ago, D3mon1c said: XR1000 1.0.0.64_1.0.49 OK, there's quite a lot of changes going on in the newer firmwares as we prepare to release our new mobile view, so perhaps the DumaOS app has been affected by this. I'll ask the QA team to reproduce your issue and we'll see if we can. D3mon1c 1 Link to comment Share on other sites More sharing options...
D3mon1c Posted May 19, 2022 Share Posted May 19, 2022 Another thing I've recently noticed is that when I use the app with my phone I then for some reason get disconnected from my wifi for some reason every time & I typically dont have wifi issues till I pull up the app then either the app just crashes on me entirely every time that happens or I can use the app & the wifi cuts in/out while using this app 24/7 but as soon as I close the app it stops the issues with the wifi Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 19, 2022 Administrators Share Posted May 19, 2022 That is really peculiar, what is your mobile model and firmware version? Link to comment Share on other sites More sharing options...
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