kobe24bryant81 Posted February 17, 2022 Posted February 17, 2022 Hi Team, Just got my Netduma yesterday, and set everything up 3 hours ago. With that being said, my geo filtering does not work. I do not know what settings i have to have on, but i live in the US west and want to play on a different server, but the only server that shows up when i launch the game us the one next to my house. In the manual it has poor directions and doesn't really tell you how you can change vpn to play on other servers. Can someone help me, maybe my settings are off. i even denied that server and it still goes back to it.
Administrators Netduma Fraser Posted February 17, 2022 Administrators Posted February 17, 2022 Hey, welcome to the forum! The purpose of the router is not to use a VPN to force servers that make the game easier to play but to give you the best connection possible. Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if you can filter.
philo3391 Posted February 18, 2022 Posted February 18, 2022 14 hours ago, kobe24bryant81 said: Hi Team, Just got my Netduma yesterday, and set everything up 3 hours ago. With that being said, my geo filtering does not work. I do not know what settings i have to have on, but i live in the US west and want to play on a different server, but the only server that shows up when i launch the game us the one next to my house. In the manual it has poor directions and doesn't really tell you how you can change vpn to play on other servers. Can someone help me, maybe my settings are off. i even denied that server and it still goes back to it. you dont have filtering mode enabled so it will automatically just pull to your closest server if you want to play in argentina/peru you will need to get a vpn more than likely i reccomend express vpn never had any issues .
kobe24bryant81 Posted February 18, 2022 Author Posted February 18, 2022 21 hours ago, Netduma Fraser said: Hey, welcome to the forum! The purpose of the router is not to use a VPN to force servers that make the game easier to play but to give you the best connection possible. Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if you can filter. dont understand step 3. can you please go in depth with that
Administrators Netduma Fraser Posted February 18, 2022 Administrators Posted February 18, 2022 Go to the Device Manager on the router, click the PC and give it the PlayStation device type
kobe24bryant81 Posted February 20, 2022 Author Posted February 20, 2022 still doesnt work, do you have discord or something... very frustrating
kobe24bryant81 Posted February 20, 2022 Author Posted February 20, 2022 On 2/18/2022 at 12:06 PM, Netduma Fraser said: Go to the Device Manager on the router, click the PC and give it the PlayStation device type still doesnt work, do you have discord or something... very frustrating
Administrators Netduma Fraser Posted February 20, 2022 Administrators Posted February 20, 2022 Can you provide a new screenshot of the whole Geo-Filter page how it is set currently showing you getting a game outside your radius please? We do have a Discord but not for support as we're a small company.
kobe24bryant81 Posted February 21, 2022 Author Posted February 21, 2022 7 hours ago, Netduma Fraser said: Can you provide a new screenshot of the whole Geo-Filter page how it is set currently showing you getting a game outside your radius please? We do have a Discord but not for support as we're a small company. here u go
Administrators Netduma Fraser Posted February 21, 2022 Administrators Posted February 21, 2022 I can't see everything but you have Ping Assist set to the maximum, you need to set that to 0 in order to force servers. If it still happens please provide another screenshot so I can see the device at the top and what you see when getting a game outside the radius.
kobe24bryant81 Posted February 22, 2022 Author Posted February 22, 2022 16 hours ago, Netduma Fraser said: I can't see everything but you have Ping Assist set to the maximum, you need to set that to 0 in order to force servers. If it still happens please provide another screenshot so I can see the device at the top and what you see when getting a game outside the radius. im going crazy man. ive tried everything, still doesn't work. Can you please let me know what i am doing wrong............
Administrators Netduma Fraser Posted February 22, 2022 Administrators Posted February 22, 2022 You haven't enabled filtering mode you need to enable that otherwise you won't filter. Also it's quite possible you've denied a server there that is required for authentication - it won't necessarily be the game server.
kobe24bryant81 Posted February 25, 2022 Author Posted February 25, 2022 On 2/22/2022 at 5:08 AM, Netduma Fraser said: You haven't enabled filtering mode you need to enable that otherwise you won't filter. Also it's quite possible you've denied a server there that is required for authentication - it won't necessarily be the game server. still doesn't work. Can you please let me know what is going on ... been over 2 weeks cant get this simple thing to work.
Netduma Liam Posted February 25, 2022 Posted February 25, 2022 10 hours ago, kobe24bryant81 said: still doesn't work. Can you please let me know what is going on ... been over 2 weeks cant get this simple thing to work. Did you reboot the game after enabling filter mode? There's two icons in the West Coast so it would suggest you have the game open during that time. Please close and re-open the game client, then try again. It's also worth noting that your ping to that server is going to be very very high, so the game server will be reluctant to put you into a game. Filter for closer servers to you around the US for the best results.
kobe24bryant81 Posted February 28, 2022 Author Posted February 28, 2022 On 2/25/2022 at 3:15 AM, Netduma Liam said: Did you reboot the game after enabling filter mode? There's two icons in the West Coast so it would suggest you have the game open during that time. Please close and re-open the game client, then try again. It's also worth noting that your ping to that server is going to be very very high, so the game server will be reluctant to put you into a game. Filter for closer servers to you around the US for the best results. did all of that, there's got to be a better way where you guys can help me, then every other day answers. if this cant work, i want a refund. Thank you
Administrators Netduma Fraser Posted February 28, 2022 Administrators Posted February 28, 2022 17 minutes ago, kobe24bryant81 said: did all of that, there's got to be a better way where you guys can help me, then every other day answers. if this cant work, i want a refund. Thank you We're a small company and so we have found this way allows us to help a lot of people more quickly, the community is also on hand to help. We are available Monday 10am - 6pm, Tuesday - Friday 10am - midnight, Sat & Sun Midday - Midnight GMT and in some cases such as today we may reply outside those hours. We aim to respond within the hour of a post being made at all times and will reply once there is a reply to our previous comments. Instead of trying to force servers far away try to force servers around your location so we can at least confirm that it is doing what it should be
zman1156 Posted March 1, 2022 Posted March 1, 2022 Yea... forcing south american servers in north america never works. Not worth it either
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