GloryJean Posted January 20, 2022 Share Posted January 20, 2022 Over the past 4-5 days I've been experiencing intermittent packet loss throughout the course of my work day. I did a little investigating and learned that the packet loss is coming from the first hop. I'm inexperienced when it comes to network monitoring but my research is pointing that the issue stems from the router. If you look at the attached picture, you can see that at 12:24pm ET I saw 27% packet loss. What are some things I can do to try and eliminate this packet loss? Let me know what additional information is needed from my side. Thank you in advance. Link to comment Share on other sites More sharing options...
Newfie Posted January 20, 2022 Share Posted January 20, 2022 Hi any chance you could use PingPlotter. There’s a free version and it’s best wired to your pc or Mac. Don’t alter the default settings and see what that reports. Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 20, 2022 Share Posted January 20, 2022 As above, Ping Plotter would be a great tool for this. Could you also please confirm whether you're connected over wired or wireless? If wireless, it's not uncommon to see a fair amount of packet loss from time to time. Link to comment Share on other sites More sharing options...
GloryJean Posted January 20, 2022 Author Share Posted January 20, 2022 I am hard wired while experiencing packet loss. I've downloaded Ping Plotter and will report back with an update once I've gotten the data. Thank you. Netduma Fraser and Newfie 1 1 Link to comment Share on other sites More sharing options...
GloryJean Posted January 20, 2022 Author Share Posted January 20, 2022 I experienced the issue twice this morning already. The first incident happened around 10:56AM and the second around 12:10PM. Here are a couple of screenshots showing the PL. How should I proceed on troubleshooting this? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 20, 2022 Administrators Share Posted January 20, 2022 Okay you're fine then, the bottom graph is what you need to pay attention to and there isn't any packet loss recorded there. Link to comment Share on other sites More sharing options...
GloryJean Posted January 20, 2022 Author Share Posted January 20, 2022 I was paying attention to the top graph, PL column. I went back and found this in the bottom section: Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 20, 2022 Administrators Share Posted January 20, 2022 A spike but still no packet loss, other than the graphs what makes it feel like you're getting packet loss throughout the day? Link to comment Share on other sites More sharing options...
GloryJean Posted January 20, 2022 Author Share Posted January 20, 2022 It happens randomly throughout the day. I stream for a living so it really impacts me when it happens. OBS on my streaming pc red bars and everyone from my community notices the lag in both audio/video. On my gaming pc, I lag in-game and my discord audio distorts as well. Both machines are wired and I experience the issue on both computers when it happens. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 20, 2022 Administrators Share Posted January 20, 2022 What is your exact physical setup e.g. modem model and what QoS settings are you using currently on the XR? Are ALL devices connected to the XR? Link to comment Share on other sites More sharing options...
GloryJean Posted January 20, 2022 Author Share Posted January 20, 2022 My setup is Arris S33 > XR1000 > AmpliFi HD Mesh Router. All of my wireless devices connect to the AmpliFi HD and all of my wired devices are connected to the XR100. One of the ethernet cables from my XR1000 runs downstairs to an unmanaged switch (GS108) and that's where I have both computers connected to. I'm not currently using QoS, everything is default (screenshotted). Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 20, 2022 Administrators Share Posted January 20, 2022 Okay so I definitely think in this instance using QoS would help you, are your speeds actually 100/100? It's possible that DumaOS Classified Games would be prioritizing your game above your stream and causing the lag there so at the very least I would recommend disabling that and see if there is a noticeable difference. Link to comment Share on other sites More sharing options...
GloryJean Posted January 20, 2022 Author Share Posted January 20, 2022 I haven’t effectively used QoS previously so I’d be dabbling for the first time. Do you have suggestions for me to make when looking into it? My internet is actually 1000/40. Is there a reason why this issue would suddenly start happening out of nowhere? I wasn’t having any issues for the longest time and then late last week it started. The only thing I can remember that I did was restart my modem/router because my internet had stopped working. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 20, 2022 Administrators Share Posted January 20, 2022 Okay so for a start you'll need to enter your actual Bandwidth speeds in the Congestion Control menu then we usually recommend 70% for download/upload set to Always. See how that works out to start with. If you restarted the modem then depending on the ISP and how they monitor the connection it could take a little while to stabilize back to how it was previously. Newfie 1 Link to comment Share on other sites More sharing options...
GloryJean Posted January 21, 2022 Author Share Posted January 21, 2022 Awesome, thank you for the suggestion. I applied the changes and will report back with updates soon. Newfie and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
GloryJean Posted January 21, 2022 Author Share Posted January 21, 2022 I'm experiencing the same thing today post changes. It had happened 3 times so far and I'm sure it'll happen two more times before the day is over. Any suggestions on what else I can do to fix the issue? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 21, 2022 Administrators Share Posted January 21, 2022 Add a Traffic Prioritization rule and select Twitch, that will prioritize it above everything else and hopefully resolve the issue for you Link to comment Share on other sites More sharing options...
GloryJean Posted January 21, 2022 Author Share Posted January 21, 2022 I stream on Facebook Gaming and don't see that as an option. Is there a way for me to manually add it? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 21, 2022 Administrators Share Posted January 21, 2022 Interesting, I think they use port 80 & 443 instead of RTMP which would be better but it does more explain why you're having the issues. Make a Traffic Prioritization rule for the streaming rule with the following settings: Source 1-443 Destination 1-443 Protocol TCP/UDP Normal Apply to WAN then see if you notice a difference please. Link to comment Share on other sites More sharing options...
GloryJean Posted January 24, 2022 Author Share Posted January 24, 2022 The issue is still happening post changes. I'm going to test removing the XR1000 altogether and only use the AmpliFi HD. In the meantime, are there additional suggestions you can make to help resolve the issue? Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 24, 2022 Share Posted January 24, 2022 18 minutes ago, GloryJean said: The issue is still happening post changes. I'm going to test removing the XR1000 altogether and only use the AmpliFi HD. In the meantime, are there additional suggestions you can make to help resolve the issue? Is the rule Fraser suggested detecting and prioritising traffic? What if you disable the rule detecting game traffic such that your stream traffic is being prioritised above the stream, as a test? Link to comment Share on other sites More sharing options...
GloryJean Posted January 24, 2022 Author Share Posted January 24, 2022 Yes, I enabled Fraser's rule for prioritizing traffic. That is the only rule I had enabled, the ones in the previous screenshots were disabled while I experienced this: Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 24, 2022 Share Posted January 24, 2022 3 minutes ago, GloryJean said: Yes, I enabled Fraser's rule for prioritizing traffic. That is the only rule I had enabled, the ones in the previous screenshots were disabled while I experienced this: Can you share an updated screenshot of your QoS settings as you did before? It would be good to see if there's further optimisations to be made as well as how the suggested rule is performing. Link to comment Share on other sites More sharing options...
GloryJean Posted January 24, 2022 Author Share Posted January 24, 2022 Here it is Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 25, 2022 Share Posted January 25, 2022 OK yeah that rule has caught 0 traffic, that's why that's not resolved the issue. Could you please instead remove that rule and try the following: Source 1-65535 Destination 1-443 Protocol TCP/UDP Normal Apply to WAN Link to comment Share on other sites More sharing options...
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