French0420 Posted January 18, 2022 Posted January 18, 2022 My inertnet was crashing every time I ope the dashboard dumaos So i the reset r2 and I get incorrect password So i use the conversion method and it work is conected wirless but is no internet
Administrators Netduma Fraser Posted January 18, 2022 Administrators Posted January 18, 2022 Upgrade to this firmware: https://forum.netduma.com/topic/38047-new-r2-firmware-30394/ and once complete ~5 minutes after upload do a factory reset from the interface and then wait 2 minutes before accessing. The default WiFi password will work again and it will be more stable for you.
French0420 Posted January 18, 2022 Author Posted January 18, 2022 How I install it if I can't access to dumaos dashboard?
Administrators Netduma Fraser Posted January 18, 2022 Administrators Posted January 18, 2022 You said it was crashing but then you did those steps and that you now had internet so assumed you then had access - what do you see when you try to access the interface?
French0420 Posted January 18, 2022 Author Posted January 18, 2022 Since I reset I can get Internet from netdumar2,
Administrators Netduma Fraser Posted January 18, 2022 Administrators Posted January 18, 2022 What do you see when you try to access the interface?
French0420 Posted January 18, 2022 Author Posted January 18, 2022 Depends sometimes is a white screen with circle in the middle and it keeps searching for very long Or the usual window bullshit no internet check proxy or firewall trouble shouting bla bla
French0420 Posted January 18, 2022 Author Posted January 18, 2022 When i reboot the virgin hub connected to my pc I get Internet but soon I conect both no Internet Maybe if you give all the step to reset netdumar2 and the installation And itry again tomorrow
Administrators Netduma Fraser Posted January 19, 2022 Administrators Posted January 19, 2022 Steps to reset are: Hold the reset button for 30 seconds, then wait 2 minutes before accessing the interface. If you're sometimes getting the loading symbol then please try using another web browser/device and it may load - what web browser/device are you using currently?
French0420 Posted January 19, 2022 Author Posted January 19, 2022 I use Google chrome but I try also on Microsoft edge
French0420 Posted January 19, 2022 Author Posted January 19, 2022 I try all browsers white screen and when check my connections Internet in Windows it says conected to netduma r2 without Internet, try to reset, to reboot both in same time nothing seems to work
Netduma Liam Posted January 19, 2022 Posted January 19, 2022 8 hours ago, French0420 said: I try all browsers white screen and when check my connections Internet in Windows it says conected to netduma r2 without Internet, try to reset, to reboot both in same time nothing seems to work Can you check what IP address you're getting from the R2? If you're using Windows, open a command prompt (Win key + R, then type cmd and hit Enter) and enter the command ipconfig. Send over a screenshot of the output of this command please. If you're not using Windows, let me know and we can provide alternative instructions.
French0420 Posted January 19, 2022 Author Posted January 19, 2022 14 hours ago, Netduma Fraser said: Steps to reset are: Hold the reset button for 30 seconds, then wait 2 minutes before accessing the interface. If you're sometimes getting the loading symbol then please try using another web browser/device and it may load - what web browser/device are you using currently? 3 hours ago, Netduma Liam said: Can you check what IP address you're getting from the R2? If you're using Windows, open a command prompt (Win key + R, then type cmd and hit Enter) and enter the command ipconfig. Send over a screenshot of the output of this command please. If you're not using Windows, let me know and we can provide alternative instructions.
Administrators Netduma Fraser Posted January 19, 2022 Administrators Posted January 19, 2022 Can you try Firefox instead please and use try each of these links specifically: http://192.168.77.1 http://dumaos
French0420 Posted January 19, 2022 Author Posted January 19, 2022 I try already try all browsers, but if I'm no getting Internet it will never open dumaos
Administrators Netduma Fraser Posted January 19, 2022 Administrators Posted January 19, 2022 The IP link i gave above didn't work either? Can you provide a screenshot of what you're seeing when you can't access it please?
French0420 Posted January 19, 2022 Author Posted January 19, 2022 No I literally try everything i lost 8 hours yesterday on this and no improvement Most of the time I get a white screen
Administrators Netduma Fraser Posted January 19, 2022 Administrators Posted January 19, 2022 Could you try it on a different device such as a mobile or tablet and see if you get the same thing please? I suspect if we can get you through the wizard we can get it working properly
French0420 Posted January 19, 2022 Author Posted January 19, 2022 When I connect to my smartphone by WiFi it says are you sure you want to connect this as no internet
Administrators Netduma Fraser Posted January 19, 2022 Administrators Posted January 19, 2022 Okay thanks for trying, it does seem recoverable, can you please unplug the router from power for 24 hours, then plug in, wait 2 minutes and try to access please. Leaving it this long can bring it back and make it work
French0420 Posted January 19, 2022 Author Posted January 19, 2022 Is what I have done this morning I left it off all night and try at the morning nothing
Administrators Netduma Fraser Posted January 19, 2022 Administrators Posted January 19, 2022 21 minutes ago, French0420 said: Is what I have done this morning I left it off all night and try at the morning nothing It has to be 24 hours specifically as that is what we've found helps in the past
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