jame0174 Posted January 14, 2022 Posted January 14, 2022 I had the xr 1000 since launch and can't get my full speed from it.If I go straight to the modem I do get full speeds I have tried everything. Can the router be defective.
Administrators Netduma Fraser Posted January 14, 2022 Administrators Posted January 14, 2022 Hey, welcome to the forum! What speeds do you pay for/receive? Are ALL devices connected to the XR? How are you testing, over WiFi or ethernet? What site are you using to test? Have you entered your speeds in bandwidth settings?
jame0174 Posted January 14, 2022 Author Posted January 14, 2022 Both over wifi and wired. I pay for 1000 /50 .I just always let the router set the qos and just leave it..The router is wired into a cm1000v2 modem.i tried different cables as well
Administrators Netduma Fraser Posted January 14, 2022 Administrators Posted January 14, 2022 What speeds are you receiving? What site are you using to test? Setting the speeds is different to letting QoS work, have you adjusted your upload speed to show 50Mbps for example? Can you provide a screenshot of the Device Manager table view as well please.
jame0174 Posted January 14, 2022 Author Posted January 14, 2022 I use speed test .net and I get 400 and 500 sometimes 650 wit qos turnd off.How do I take a screen shot of Device Manger. Sorry I'm not tec savvy. I also set the qos speeds to what I am getting and the same thing happens.
jame0174 Posted January 14, 2022 Author Posted January 14, 2022 This is from my phone and I just got this poped up.
Administrators Netduma Fraser Posted January 15, 2022 Administrators Posted January 15, 2022 How did you disable QoS exactly by selecting never or disabling fully from the Congestion Control menu ? If the former do the latter and test again please. From the Network Map menu switch to table view and then take a screenshot/picture please. Do you have Armor enabled? Do you use PPPoE, VLAN, DHCP identifiers at all to get internet through the XR? Here is how to take a screenshot: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b
jame0174 Posted January 15, 2022 Author Posted January 15, 2022 From the qos tab both I all devices are to the xr1000 .The cm1000v2 is my cable modem going to the xr
Administrators Netduma Fraser Posted January 15, 2022 Administrators Posted January 15, 2022 So from the Congestion Control menu? Here: You have one device connected via port 4 where the ethernet cable is not capable of your speeds, you will need to swap that out for another ethernet cable that is at least Cat5e (printed on the cable)
jame0174 Posted January 15, 2022 Author Posted January 15, 2022 Yes that is how I disabled qos .and I put the slider to 100 .All my cables are cat 6 but the one that came with xr is a 5e.
Administrators Netduma Fraser Posted January 15, 2022 Administrators Posted January 15, 2022 That cable must be faulty then so would be worth replacing. What ethernet device are you testing on? When you test via WiFi do you have Smart Connect enabled?
jame0174 Posted January 15, 2022 Author Posted January 15, 2022 Yes I do have smart connect enabled. Is it possible that the bandwidth allocation is nor correct. Should I change my speeds manually. Thank you for your help
Administrators Netduma Fraser Posted January 15, 2022 Administrators Posted January 15, 2022 Disable Smart Connect then manually connect to 5GHz and test to see what speed you get. Bandwidth Allocation will be disabled as you've disabled QoS fully, if you've set your bandwidth speeds in the Congestion Control menu then you don't need to do anything else in that regard.
jame0174 Posted January 15, 2022 Author Posted January 15, 2022 560 /38 on 5g .that is what the router has my speeds at Should I manually put what I pay for.sorry if im confusing you .whir qos disabled I should be at max speeds
Administrators Netduma Fraser Posted January 15, 2022 Administrators Posted January 15, 2022 1 hour ago, jame0174 said: 560 /38 on 5g .that is what the router has my speeds at Should I manually put what I pay for.sorry if im confusing you .whir qos disabled I should be at max speeds So you haven't yet set the speeds that you pay for? If so then yes please do so and retest over ethernet. What ethernet device are you testing on?
jame0174 Posted January 16, 2022 Author Posted January 16, 2022 Speeds set to what I pay for .when I do speed test wired I get 680/40 and wireless I get 354/39 qos is off and smart connect as well .I rebooted both modem and router.
jame0174 Posted January 16, 2022 Author Posted January 16, 2022 Also when I do Connection benchmark I get a D/B/D pic provided
Administrators Netduma Fraser Posted January 16, 2022 Administrators Posted January 16, 2022 Do you have Armor enabled? Do you use PPPoE, VLAN, DHCP identifiers at all to get internet through the XR?
jame0174 Posted January 16, 2022 Author Posted January 16, 2022 No armor is disabled and yes DHCP is enabled
Administrators Netduma Fraser Posted January 16, 2022 Administrators Posted January 16, 2022 38 minutes ago, jame0174 said: No armor is disabled and yes DHCP is enabled DHCP is enabled by default but you didn't have to enter anything in special to get internet on the XR?
jame0174 Posted January 16, 2022 Author Posted January 16, 2022 In the lan Setuo it has use Router as DHCP Server ✔️
Administrators Netduma Fraser Posted January 16, 2022 Administrators Posted January 16, 2022 What does the Internet Setup page say? What does the VLAN page say? What does the IPv6 page say?
jame0174 Posted January 17, 2022 Author Posted January 17, 2022 Internet ip address ✔️ get dynamically from isp .router Mac address ✔️ use default address. I was wondering if I should ✔️ use static ip address instead. Vlan not enabled. Ipv6 Disabled
Netduma Liam Posted January 17, 2022 Posted January 17, 2022 11 hours ago, jame0174 said: Internet ip address ✔️ get dynamically from isp .router Mac address ✔️ use default address. I was wondering if I should ✔️ use static ip address instead. Vlan not enabled. Ipv6 Disabled Do you have any other routers in the household? Could you possibly setup your network as follows: Modem -> Other router -> XR1000 Do you get full speeds through the other router and if so, through the XR1000 in this configuration?
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