Geofilter and ping heatmap will not load on XR1000

[Netduma Fraser]

40 minutes ago, IndySlayer said:

Here is the log file

log-1642548877748.txt 1.99 kB · 0 downloads

There isn't much information in there, did you reboot the router before getting the log by any chance? A reboot wipes the log and anything helpful that may have been there so if you can try again but don't reboot for some time before and don't reboot after and get the log right away please

[IndySlayer]

I did not reboot

[IndySlayer]

log-1642554382644.txt

[Netduma Liam]

That doesn't look right, can you confirm the exact firmware number you're using? I know you said it's the latest, but there's a few different 'latest' firmwares depending on your ISP.

[IndySlayer]

Firmware Version1.0.0.58_1.0.44

[Netduma Fraser]

If you go to Settings > Logs are a lot of the options including DumaOS disabled? If so can you re-enable them all and do it again please

[IndySlayer]

Not really sure what you mean.  I went to settings, then monitoring, then logs and all the boxes are checked.  I don't see anything about DumaOS being enabled or disabled

[Netduma Fraser]

One of the options for logs is DumaOS so to show DumaOS related entries in the log file. It's very odd because basically nothing is appearing in your logs, something is definitely amiss so I'd suggest reupgrading the firmware using the TFTP method, this bypasses the boot process and any issues there then once done do a factory reset for the freshest install possible: https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP when you setup don't enable Armor. Then let us know how you get on

[IndySlayer]

so your link on how to do that method must be outdated or something.  Because the steps it says to do are not even possible on my screen.  There is no ability to right click "ethernet" in network settings.  It also never mentions a subnet mask.  and when I try to manually enter an IPv4...i type what your link says to type and it says it cant be done.  So idk what to do

[Netduma Fraser]

13 minutes ago, IndySlayer said:

so your link on how to do that method must be outdated or something.  Because the steps it says to do are not even possible on my screen.  There is no ability to right click "ethernet" in network settings.  It also never mentions a subnet mask.  and when I try to manually enter an IPv4...i type what your link says to type and it says it cant be done.  So idk what to do

You tried to enter it on the newer network settings which doesn't work for some reason, a Windows bug. 

Type Network Connections in the search bar on Windows, view Network Connections will appear at the top, click that. You'll then see this:

then continue the guide and let us know how you get on.

[IndySlayer]

Is .chk a correct file name for the firmware that I can put into command prompt?

[IndySlayer]

After it’s been extracted?  On my desktop it’s a .chk file

[Netduma Liam]

10 hours ago, IndySlayer said:

After it’s been extracted?  On my desktop it’s a .chk file

Yes, for the XR1000 it's a .chk file.

[IndySlayer]

Ok.  Didn’t want to proceed and do anything else if it wasn’t right 

[IndySlayer]

is .chk a correct file for the firmware that I can put in command prompt?

 

[Netduma Fraser]

39 minutes ago, IndySlayer said:

is .chk a correct file for the firmware that I can put in command prompt?

 

Yes that is correct

[IndySlayer]

It's working now.  Thanks for your patience and help

 

[Netduma Fraser]

44 minutes ago, IndySlayer said:

It's working now.  Thanks for your patience and help

 

Great to hear that, you're very welcome, thanks for the update!