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Geofilter and ping heatmap will not load on XR1000


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29 minutes ago, IndySlayer said:

No it isn’t.  The one in device manager ends in .3 and the one on command prompt ends in .1

Double check you're not looking at the gateway address there as that usually ends in a .1 as it is the IP to access the interface.

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12 hours ago, IndySlayer said:

I don’t think so?  Not sure.  And not sure what you mean by the system tray?  Sorry I’m not the best with computer components lol

No worries so by the system tray I mean on the bottom right of the screen on Windows:

Screenshot 2022-01-16 121024.png

and when you click the little up arrow something like this will appear:

Untitled.png

There are applications running in the background so when you click the X on the top right of a program it may not necessarily close fully and will appear in the System tray and run in the background. This is something game clients like Steam and Battle.net etc do. So if you check the tray, see steam for example then you can right click and exit to stop it running in the background. So follow the steps I posted previously and make sure to close the programs completely from the system tray and see if it works.

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Just to make sure we are on the same page, when are you looking at the map exactly to see icons on the map? E.g are you expecting it when you're in the lobby or just when in a game playing and does it ever show when you're in a game playing? Can you zoom out fully on the map please as they could be appearing elsewhere.

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53 minutes ago, IndySlayer said:

I don’t see anything at any point.  Neither while in the lobby or in a game playing.  Also this again is Halo Infinite that I am talking about

If you play any other games do you ever see anything on the map if you perform the steps again?

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I was even starting to lag on CoD when I tried it and I never lagged on that game with my other nighthawk router that didn’t have DumaOS on it.  This router isn’t impressing me so far especially with the price tag on it 

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6 minutes ago, IndySlayer said:

Not sure what you mean exactly.  I have my PC hardwired to the router and my phone on the Wi-Fi to the same router 

Is your PC Wi-Fi capable? If so, hit Windows Start -> Type 'Settings' and hit Enter -> Network and Internet -> Change Adapter Options -> Right click the Wi-Fi adapter and hit 'Disable'.

If you're unable to find the Wi-Fi adapter, your PC probably doesn't have Wi-Fi.

The reason I'm asking you to do this is because if you're PC is connected to a different Wi-Fi network, such as your ISP router's for example, game traffic may be routed over Wi-Fi and bypass DumaOS, at which point you wouldn't see anything in Geo-filter.

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18 hours ago, IndySlayer said:

Never played social.  Was just curious.  It didn’t work for CoD Vanguard either.  Said the game wasn’t supported yet

No worries, can you please reproduce the issue and then afterwards go to System Information and download a copy of the log file. Send that over here and we'll take a look if Geo-filter is active in the backend.

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Like what do you mean reproduce it?  The geofilter is on..like the circle with the spinning line is there…just nothing shows up on the map.  Like no players or servers pop up and it doesn’t show any blocked servers or anything in the list 

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27 minutes ago, IndySlayer said:

Like what do you mean reproduce it?  The geofilter is on..like the circle with the spinning line is there…just nothing shows up on the map.  Like no players or servers pop up and it doesn’t show any blocked servers or anything in the list 

As in, make the issue happen again - so you would have to be searching for a game with the Geo-Filter set how it normally is and then get the log

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