IndySlayer Posted January 13, 2022 Posted January 13, 2022 I just got this router today and the geofilter and ping heatmap will not load. I just get an error message “this rapp is not loaded yet. Try again in a minute”. I tried following the steps in one of your forums that I saw but the things you were saying to click on was not what was showing on my computer screen. I am so lost and afraid I’ve messed things up on my router now
Netduma Liam Posted January 13, 2022 Posted January 13, 2022 52 minutes ago, IndySlayer said: I just got this router today and the geofilter and ping heatmap will not load. I just get an error message “this rapp is not loaded yet. Try again in a minute”. I tried following the steps in one of your forums that I saw but the things you were saying to click on was not what was showing on my computer screen. I am so lost and afraid I’ve messed things up on my router now Welcome to the forum! I've responded to you over on Twitter, but let's move it over to here on the forum at it's much easier. If you reboot the XR1000, do you then have access to Geo-filter and Ping Heatmap again? Could you please confirm which firmware version you're running? Are you getting any messages on screen or are they just not loading?
IndySlayer Posted January 13, 2022 Author Posted January 13, 2022 I’ve rebooted multiple times and it doesn’t fix anything. I’m using the lasted firmware version. And yes, as stated above the message I get is “This Rapp is not loaded yet. Try again in a minute.”
Administrators Netduma Fraser Posted January 13, 2022 Administrators Posted January 13, 2022 How long are you waiting after a reboot before you attempt access as its important to allow time for the features to load correctly, if you access too soon it could interrupt that and cause the problem. We usually suggest waiting 2 minutes before accessing, also reboot via the interface rather than unplugging the power.
IndySlayer Posted January 13, 2022 Author Posted January 13, 2022 I waited way longer than 2 minutes and I’ve tried rebooting in multiple different ways. But yes I’ve done it from the interface like 3 times
Administrators Netduma Fraser Posted January 13, 2022 Administrators Posted January 13, 2022 What web browser/device are you accessing with? Are you using Armor? You may need to factory reset as I assume it updated you to the latest firmware from the wizard so would be some old low level code from the previous firmware and that could be causing it.
IndySlayer Posted January 13, 2022 Author Posted January 13, 2022 I am using Google Chrome and yes I did download armor that came with the router
Administrators Netduma Fraser Posted January 13, 2022 Administrators Posted January 13, 2022 Okay please disable Armor then reboot the router, wait 2 minutes and see if they load please.
IndySlayer Posted January 14, 2022 Author Posted January 14, 2022 Factory reset fixed it. How do I find Halo Infinite on the Geo Filter list? It’s not on the “what game are you playing?” List
Administrators Netduma Fraser Posted January 14, 2022 Administrators Posted January 14, 2022 31 minutes ago, IndySlayer said: Factory reset fixed it. How do I find Halo Infinite on the Geo Filter list? It’s not on the “what game are you playing?” List If you're on console it will add with the console service and you can filter that way. If on PC, give the PC a PlayStation Device Type in the Device Manager then re-add the device to the Geo-Filter with the manual option and it will add with the console service and you can then filter Halo with that service.
IndySlayer Posted January 14, 2022 Author Posted January 14, 2022 It won’t let me do it manually. Says “some filters are overlapping” what does this mean?
IndySlayer Posted January 14, 2022 Author Posted January 14, 2022 Nvm I deleted the previous device. But now when I choose manually it doesn’t manually let me do anything…it just automatically still adds the device? I’m confused
Administrators Netduma Fraser Posted January 14, 2022 Administrators Posted January 14, 2022 32 minutes ago, IndySlayer said: Nvm I deleted the previous device. But now when I choose manually it doesn’t manually let me do anything…it just automatically still adds the device? I’m confused Yes that's correct, it then adds automatically with the console service and you can now adjust your settings and filter the game
IndySlayer Posted January 14, 2022 Author Posted January 14, 2022 But I don’t see the geofilter filtering anything like I don’t see dots or anything popping up on the map
Administrators Netduma Fraser Posted January 14, 2022 Administrators Posted January 14, 2022 16 minutes ago, IndySlayer said: But I don’t see the geofilter filtering anything like I don’t see dots or anything popping up on the map Are you searching for a game at the time? Do you see anything on the map when you're in a game?
IndySlayer Posted January 14, 2022 Author Posted January 14, 2022 Yes and yes. These setting probably aren’t right that I have or something idk. It’s so hard communicating over a forum and not a live chat or phone call. Like I need to be walked through things
Administrators Netduma Fraser Posted January 15, 2022 Administrators Posted January 15, 2022 As we're a small team and it's out of hours support this is the easiest method, I'll be here all weekend to help if needed (GMT). Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.
IndySlayer Posted January 15, 2022 Author Posted January 15, 2022 So you put the PC as a PlayStation device even though Halo isn’t available on PlayStation? (I already did this before, it’s just a side question)
Administrators Netduma Fraser Posted January 15, 2022 Administrators Posted January 15, 2022 11 hours ago, IndySlayer said: So you put the PC as a PlayStation device even though Halo isn’t available on PlayStation? (I already did this before, it’s just a side question) Yes, the PlayStation doesn't matter specifically, it just ensures you can add the PC with the Games Console service which is a broader service and so allows for filtering of games we don't have a specific service for. While in a game can you take a screenshot of what the Geo-Filter looks like please?
IndySlayer Posted January 15, 2022 Author Posted January 15, 2022 It just looks normal. The circle radius with the line spinning in a circle. There’s just no dots or severs being shown or blocked
Administrators Netduma Fraser Posted January 15, 2022 Administrators Posted January 15, 2022 Double check the IP on the PC itself (open command prompt, type ipconfig and press enter or go on network settings) is the same IP as the PC you think it is as shown on the Device Manager please
IndySlayer Posted January 15, 2022 Author Posted January 15, 2022 No it isn’t. The one in device manager ends in .3 and the one on command prompt ends in .1
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