NetDumaNewb Posted January 10, 2022 Share Posted January 10, 2022 Hello everyone, Im sorry but this rookie hasn’t been on pc for in years. Bought the NetDuma for CallOfDuty. the router it’s lights (2,3,4) are flashing. I can’t seem to get met WiFi working. It’s connected and the password beneath the Duma router was successfully used to login to the wifi network and connects, unfortunately although connected ain’t getting any signal from my modem. (It’s bridged) because the modem is actually a combi modem/router from my internet provider. Ive called them, we’ve done multiple resets on both (Lan works from my providers USP1) but not if I use the NetDuma router. what’s wrong?? Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 Light number 2 flashes, number 3 also flashes but less and same for number 4. Cant connect to the dumaos/ nor via the given ip adress. “This website is not available” Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 11, 2022 Share Posted January 11, 2022 Welcome to the forum! The first thing to do is to complete the setup. On the screen you show in your first screenshot, please click 'WAN Setup' then 'Skip' and you can complete the setup wizard. Once completed and you're in the interface, give the R2 a quick reboot, that may resolve the issue. If that doesn't resolve the issue, can you confirm that the R2 is connected to one of the LAN ports on the back of the ISP router? It may be easier to provide a picture to confirm this, though I would think that your ISP would've also confirmed this was correct when you spoke to them. Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 I can’t next the bandwidth speeds page to complete the wizard. (Wizard page only opens if I haven’t have a LAN cable put in the NetDuma router) NetDuma router is connected with the given CAT6 cable towards the ISP router. Have already resetted both routers (hard and soft) multiple times. my ISP says the connection works because when I put the cat cable from ISP into PlayStation or MacBook it works Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 11, 2022 Share Posted January 11, 2022 OK great, so we know the cabling is correct. What also won't be helping here is that DumaOS isn't yet optimised for Safari, which I believe you are using. Could you please instead open a Chrome browser and go to 192.168.77.1 in the browser. Complete the setup wizard from here, skipping the WAN setup as I mentioned previously. Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 Nothing happening after clicking next via the chrome browser either. Can’t skip the final part to complete the WAN setup. (Lagging at confirmation of max bandwidths Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 11, 2022 Share Posted January 11, 2022 7 minutes ago, NetDumaNewb said: Nothing happening after clicking next via the chrome browser either. Can’t skip the final part to complete the WAN setup. (Lagging at confirmation of max bandwidths OK, could you please do the following: Unplug the WAN cable from the R2 (the blue port) Hold the reset pin on the back of the R2 for thirty seconds Wait 5-10 minutes If it hasn't already, connect your laptop to the R2 via either wired or Wi-Fi Got 192.168.77.1 from an incognito window in Chrome and complete the setup wizard again, make sure the WAN cable remains unplugged. That should allow you to get to the interface normally, after that connect the WAN cable and reboot the R2. Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 Ok have hold it for 30 sec, only the power button light is on red now (also during reset it didn’t turn off) after 10/15 min step 4: can I put UTP back in blue port <> ISP modem? Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 11, 2022 Share Posted January 11, 2022 13 minutes ago, NetDumaNewb said: Ok have hold it for 30 sec, only the power button light is on red now (also during reset it didn’t turn off) after 10/15 min step 4: can I put UTP back in blue port <> ISP modem? It won't turn off during a reset. Are you now able to connect to the R2 Wi-Fi network and complete the setup wizard? Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 Done the reset, tried to visit the page with only the power cable equipped. Is it correct that after the reset I only have 1 cable plugged in (power cable). (With empty blue internet utp slot) just making noobie steps sure. (Only first red light visible on router) (Couldn’t connect to the setup page via ip 192.168.77.1) tried then to put the delivered cat-6 cable in the netduma router (blue internet slot) and connected it with my isp modem. now a 2nd red light on the netduma router is showed (flashing) - not able to open the install wizard either. (Both attempts were in incognito modus) also the NetDuma R2 isn’t showing up in the Wifi list (yesterday and today I didn’t had any issues with not being able to see the NetDuma router in my available wifi networks) I’ve always been able to connect to it, logging in with the delivered password but it didn’t output wifi once connected. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 11, 2022 Administrators Share Posted January 11, 2022 Connect the PC via ethernet to one of the R2 LAN ports then try the interface again and see if you can complete it please Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 17 minutes ago, Netduma Fraser said: Connect the PC via ethernet to one of the R2 LAN ports then try the interface again and see if you can complete it please I tried, cable is plugged in the router now (lan light is burning) Interface is not even opening, laptop can’t connect to anything via LAN. No single website is opening Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 I’m wondering now does my ISP necessarily needs to be in bridge modus? When it wasn’t in bridge mode I was able to see the WiFi networks, could connect but didn’t had wifi connection from my netduma network. How about if I try to finish the setup cabled (without bridge) ?????? Would that work? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 11, 2022 Administrators Share Posted January 11, 2022 5 minutes ago, NetDumaNewb said: I’m wondering now does my ISP necessarily needs to be in bridge modus? When it wasn’t in bridge mode I was able to see the WiFi networks, could connect but didn’t had wifi connection from my netduma network. How about if I try to finish the setup cabled (without bridge) ?????? Would that work? You could try that yes, once you've taken the ISP router out of bridge mode, reboot it, wait 2 minutes, then reboot the R2, wait 2 minutes and then try accessing Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 I’ve called my ISP, removed the bridge. And tried logging into DumaOS/ again, I finally been able to finish the steps by skipping first two and then fill in the rest!!! I was even able to connect my phone onto the NetDuma WiFi but it was very very slow. see picture, I’m now inside the NetDuma router interface. What’s the next step in setting up to a proper WiFi connection etc Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 11, 2022 Administrators Share Posted January 11, 2022 I think the next step should be upgrading to the latest firmware, you can download it from here: https://forum.netduma.com/topic/38047-new-r2-firmware-30394/ once downloaded click the 3 dots icon top left of the interface and upgrade from there. Once uploaded allow 5 minutes for it to upgrade, then access the interface and factory reset from the same 3 dots menu, wait 2 minutes, connect and complete the wizard. Then you're good to go, follow the tours that appear to setup and enjoy! Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 Without any vpn added I checked my download/upload and it’s very very bad. (75 mb download and 9.8Mb upload) I’m connected via cable! Before NetDuma I had 300 mb+ download and 100mb upload. I’ve successfully installed the ExpressVpn on the router tho!! will now install the firmware updates Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 The connection once connected from GEo Set pinned in Amsterdam to ExpressVPN (India via UK) 🇬🇧 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 11, 2022 Administrators Share Posted January 11, 2022 Once you've upgraded and factory reset and setup we can get your speed sorted, make sure to set your speeds in bandwidth settings in the Congestion Control panel. However, using the VPN and applying it to a whole device will drop the speeds to about 10Mbps which is still plenty for gaming. Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 To 10 Mbps download or upload? I know friends using NetDuma (ExpertVPN) located on India via UK, and they have zero lagg. According to them my voice already was very laggy. (The firm update is taking longer than two minutes) I had to find it from the top right dots btw, not top-left, you had me fooled there ;) haha Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 11, 2022 Administrators Share Posted January 11, 2022 Both. Using a VPN does not decrease latency at all, if anything it would increase it. Woops my mistake, sorry! If you were connected to WiFi while doing the upgrade it would have disconnected you from the WiFi and you would have to reconnect. Reconnect then refresh the page and it should have completed. Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 The firmware update isn’t working. Page isn’t reloading although update been going on for 30 minutes+ Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 I’m doing it again, have put vpn off my MacBook and it’s still updating how do I know when it’s done or if it’s completed earlier?? Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 Thanks for all of your answers and provided help so far Link to comment Share on other sites More sharing options...
NetDumaNewb Posted January 11, 2022 Author Share Posted January 11, 2022 Ok I tried launching call of duty warzone on WIFI, it was no longer connected on the VPN, although I did not change anything. Area shown was now Amsterdam. (why?, because VPN is set on PS5) So with 80 MB download and 7.5mb upload I should be able to normally play (was hoping this was my VPNed speed, but no this was based on my Amsteram area) when i tried to play a game i was lagging so bad, checked my latency and it was going from 65 to 999 to NA. joystick input had so much lagg that game wasnt been playable at allllll. Link to comment Share on other sites More sharing options...
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