D3mon1c Posted December 13, 2021 Share Posted December 13, 2021 It either constantly crashes or I can't even sign into it at all & I don't know if thats either an XR1000 issue or the app itself cause it runs way more smooth when im on the R1 & sign into it but the XR it just act wonky altogether Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 13, 2021 Share Posted December 13, 2021 On 12/13/2021 at 7:35 AM, D3mon1c said: It either constantly crashes or I can't even sign into it at all & I don't know if thats either an XR1000 issue or the app itself cause it runs way more smooth when im on the R1 & sign into it but the XR it just act wonky altogether Expand What firmware are you running on the XR1000? At what point is the App crashing, after any particular activity or interaction? Are you given the option to export a log that you can send over to us? Link to comment Share on other sites More sharing options...
D3mon1c Posted December 14, 2021 Author Share Posted December 14, 2021 XR1000 1.0.0.58_1.0.44, it just crashes regularly like shortly after signing in or just randomly when I click on something to goto in the app. & yes theres an export log most times Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 14, 2021 Share Posted December 14, 2021 On 12/14/2021 at 4:04 AM, D3mon1c said: XR1000 1.0.0.58_1.0.44, it just crashes regularly like shortly after signing in or just randomly when I click on something to goto in the app. & yes theres an export log most times Expand I've responded to you in your other topic, it sounds like it's probably the same issue if the App is crashing on your mobile phone. Link to comment Share on other sites More sharing options...
D3mon1c Posted December 14, 2021 Author Share Posted December 14, 2021 How does one export the log exactly? Because I saved it on my drive but it doesn't let me attach it here 4rm there Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2021 Administrators Share Posted December 14, 2021 On 12/14/2021 at 12:52 PM, D3mon1c said: How does one export the log exactly? Because I saved it on my drive but it doesn't let me attach it here 4rm there Expand You should just be able to attach it to the post by clicking choose files, otherwise you could upload to dropbox for example and provide us with a link. Link to comment Share on other sites More sharing options...
D3mon1c Posted December 14, 2021 Author Share Posted December 14, 2021 I'm thinking it might've been am IP address conflict thing because as soon as I gave my phone an IP address in the Lan section both problems got resolved on the posts I put up Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2021 Administrators Share Posted December 14, 2021 Great to hear that, thanks for the update! Link to comment Share on other sites More sharing options...
djh9999 Posted January 6, 2022 Share Posted January 6, 2022 I have this same issue. I am running the app on a Samsung Galaxy Note 20 Ultra. My firmware version on my router is: XR1000 1.0.0.58_1.0.44. I am running the latest android DumaOS Alpha version app (v1.0.5). I've attached the crash log file. The app crashes as soon as I open it and try to login. Thanks, and let me know if you need anything else. sentcrash.logFetching info... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 6, 2022 Administrators Share Posted January 6, 2022 On 1/6/2022 at 3:59 PM, djh9999 said: I have this same issue. I am running the app on a Samsung Galaxy Note 20 Ultra. My firmware version on my router is: XR1000 1.0.0.58_1.0.44. I am running the latest android DumaOS Alpha version app (v1.0.5). I've attached the crash log file. The app crashes as soon as I open it and try to login. Thanks, and let me know if you need anything else. sentcrash.log 3.92 kB · 0 downloads Expand Hey, welcome to the forum! Thanks for the log, if you clear the data for the app and then restart it does it work? Link to comment Share on other sites More sharing options...
djh9999 Posted January 6, 2022 Share Posted January 6, 2022 On 1/6/2022 at 4:58 PM, Netduma Fraser said: Hey, welcome to the forum! Thanks for the log, if you clear the data for the app and then restart it does it work? Expand No. I've uninstalled the app completely and reinstalled it. That doesn't work either. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 6, 2022 Administrators Share Posted January 6, 2022 On 1/6/2022 at 5:00 PM, djh9999 said: No. I've uninstalled the app completely and reinstalled it. That doesn't work either. Expand What Android version are you using currently? Link to comment Share on other sites More sharing options...
djh9999 Posted January 6, 2022 Share Posted January 6, 2022 On 1/6/2022 at 6:06 PM, Netduma Fraser said: What Android version are you using currently? Expand I am on v12. However, it didn't work on 11 either. I've had this issue for around 6 months or so. I don't recall exactly. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 6, 2022 Administrators Share Posted January 6, 2022 Select the router version instead of logging in with auto and see whether that prevents a crash please Link to comment Share on other sites More sharing options...
djh9999 Posted January 6, 2022 Share Posted January 6, 2022 On 1/6/2022 at 7:01 PM, Netduma Fraser said: Select the router version instead of logging in with auto and see whether that prevents a crash please Expand No, it still crashed...FYI: for router type, I selected Nighthawk Pro Gaming. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 6, 2022 Administrators Share Posted January 6, 2022 On 1/6/2022 at 7:04 PM, djh9999 said: No, it still crashed...FYI: for router type, I selected Nighthawk Pro Gaming. Expand Thanks for the information, I'll pass it along to our app dev Link to comment Share on other sites More sharing options...
djh9999 Posted January 6, 2022 Share Posted January 6, 2022 On 1/6/2022 at 8:13 PM, Netduma Fraser said: Thanks for the information, I'll pass it along to our app dev Expand Ok, thank you. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.