fletcherjames1 Posted November 8, 2021 Share Posted November 8, 2021 Just set up the XR1000 and it won't load most of the tabs, I changed the rapps retries too 5 and still wont load up Link to comment Share on other sites More sharing options...
fletcherjames1 Posted November 8, 2021 Author Share Posted November 8, 2021 Its just the geo filter that wont load now after changing the retries Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 8, 2021 Share Posted November 8, 2021 37 minutes ago, fletcherjames1 said: Its just the geo filter that wont load now after changing the retries What firmware version are you currently running on the XR1000? What web browser are you using to access the interface? I'd suggest Chrome or Firefox. Link to comment Share on other sites More sharing options...
fletcherjames1 Posted November 8, 2021 Author Share Posted November 8, 2021 XR1000 1.0.0.58_1.0.44 and im using chrome Link to comment Share on other sites More sharing options...
fletcherjames1 Posted November 8, 2021 Author Share Posted November 8, 2021 XR1000 1.0.0.58_1.0.44 and im using chrome Link to comment Share on other sites More sharing options...
fletcherjames1 Posted November 8, 2021 Author Share Posted November 8, 2021 The ping heatmap isnt loading up either Link to comment Share on other sites More sharing options...
fletcherjames1 Posted November 9, 2021 Author Share Posted November 9, 2021 It still isn’t working, I’ve tried re-downloading the firmware as well Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 9, 2021 Share Posted November 9, 2021 31 minutes ago, fletcherjames1 said: It still isn’t working, I’ve tried re-downloading the firmware as well Are you getting any errors or is there just an infinite loading icon? Are you using incognito mode or preventing data from being cached in any way? Link to comment Share on other sites More sharing options...
fletcherjames1 Posted November 9, 2021 Author Share Posted November 9, 2021 It’s the loading icon and then says this rapp is not loaded yet. No I’m not using incognito and I don’t think I’m stopping data from being cached, however I wouldn’t know Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 9, 2021 Share Posted November 9, 2021 15 minutes ago, fletcherjames1 said: It’s the loading icon and then says this rapp is not loaded yet. No I’m not using incognito and I don’t think I’m stopping data from being cached, however I wouldn’t know OK so things are getting cached, that's fine. Are you getting the same issue across all browsers? We're aware of an issue like this on the R2 and have fixed it for upcoming firmware, if it's the same thing you're seeing then that will be fixed in the next XR1000 firmware. Link to comment Share on other sites More sharing options...
fletcherjames1 Posted November 9, 2021 Author Share Posted November 9, 2021 I haven’t tried it on other browsers, do you know when the next firmware update will be? Because I got the router to be able to use the geo filter Link to comment Share on other sites More sharing options...
fletcherjames1 Posted November 9, 2021 Author Share Posted November 9, 2021 I just did another full system reset and it’s working now! Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 9, 2021 Share Posted November 9, 2021 18 minutes ago, fletcherjames1 said: I just did another full system reset and it’s working now! I don't have an exact ETA for the next XR1000 firmware but it won't be too long! Glad to hear it appears to be working OK for you now, let us know if you have this problem again. Link to comment Share on other sites More sharing options...
fletcherjames1 Posted November 9, 2021 Author Share Posted November 9, 2021 Okay thanks! Netduma Liam 1 Link to comment Share on other sites More sharing options...
fletcherjames1 Posted July 24, 2022 Author Share Posted July 24, 2022 On 11/9/2021 at 2:29 PM, Netduma Liam said: I don't have an exact ETA for the next XR1000 firmware but it won't be too long! Glad to hear it appears to be working OK for you now, let us know if you have this problem again. Hi, the geo filter is coming up with this message again Quote This Rapp is not loaded yet, please try again in a minute. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 24, 2022 Administrators Share Posted July 24, 2022 7 minutes ago, fletcherjames1 said: Hi, the geo filter is coming up with this message again Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please. Link to comment Share on other sites More sharing options...
fletcherjames1 Posted July 24, 2022 Author Share Posted July 24, 2022 No, its still doing the same thing Link to comment Share on other sites More sharing options...
fletcherjames1 Posted July 24, 2022 Author Share Posted July 24, 2022 It also says 'uncaught undefined' before the loading message pops up Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 24, 2022 Administrators Share Posted July 24, 2022 Where is it saying uncaught undefined exactly? Link to comment Share on other sites More sharing options...
fletcherjames1 Posted July 24, 2022 Author Share Posted July 24, 2022 Just in a pop up box, only pop ups sometimes Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 24, 2022 Administrators Share Posted July 24, 2022 I mean what page is it on? Depending on that we may be able to stop the error another way and get you proper access again Link to comment Share on other sites More sharing options...
fletcherjames1 Posted July 24, 2022 Author Share Posted July 24, 2022 On the Geo Filter page Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 24, 2022 Administrators Share Posted July 24, 2022 Did it happen after adding a device to the Geo-Filter or by deleting a device from the Device Manager by any chance? Download the DumaOS app on your phone (search DumaOS in your app store), then login, go to the Geo-Filter and delete any devices there then go back and check the interface on your PC. Link to comment Share on other sites More sharing options...
fletcherjames1 Posted July 24, 2022 Author Share Posted July 24, 2022 Its a new router that I just set up, the mobile app just says dumaOS failed to load Link to comment Share on other sites More sharing options...
fletcherjames1 Posted July 24, 2022 Author Share Posted July 24, 2022 Its loaded on the app now, I tried to add device on the app, but it says couldn't add device because some devices are overlapping Link to comment Share on other sites More sharing options...
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