Himicane Posted November 6, 2021 Share Posted November 6, 2021 My second netduma which was a replacement for the first, the WAN card failed, has been crashing multiple times a day for a week. Every time it would crash. I would have to restart my modem, my duma and my mesh system. So tonight I decided to factory reset it via the button on the back. Now the duma does not load. It does nothing. Cannot connect to the gateway. Nothing. I don’t know why the problem started. I love the features of the router but man. No shot I got two lemons right? Anyone have any suggestions on how to get back into the duma? @Netduma Fraser For the rest of the evening I’m gonna just connect to my wireless mesh system and have the duma powered off in hopes it’s caught in some loop. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 6, 2021 Administrators Share Posted November 6, 2021 Sorry to hear you're having the same issue. Is the R2 WiFi broadcasting at all and can you connect to it? (even if you don't have internet) Link to comment Share on other sites More sharing options...
Himicane Posted November 6, 2021 Author Share Posted November 6, 2021 I don’t use the WiFi on the duma. It’s too weak for my home. It’s not the same issue I don’t believe. This time I straight up can’t log back into the duma. I’m about to power it on after leaving it unplugged over night. I’ll let you know if something changed. Link to comment Share on other sites More sharing options...
Himicane Posted November 6, 2021 Author Share Posted November 6, 2021 @Netduma Fraser so the duma booted up, i went through the setup process, and it is working. I'll let you know if it crashes again, hoping this isn't the case. a random aside. If I connect to the back of my modem to my pc, I'll have download speeds higher (by like 100mbps+) than if I am connected to the duma. Is there anything I should do to get to speeds closer to the modem? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 6, 2021 Administrators Share Posted November 6, 2021 If the WiFi was broadcasting it could be a way onto the interface as I resolved a similar problem that way. Okay keep us posted, I've PMd you as well. What are the speeds you pay for/expect? Link to comment Share on other sites More sharing options...
Himicane Posted November 6, 2021 Author Share Posted November 6, 2021 I pay for 1000 mbps down, 35 up, but direct connected to my modem i get about 500 down, 35 up, connected (hardwired) to the duma, i get about 400 mbps down Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 6, 2021 Administrators Share Posted November 6, 2021 I'd contact your ISP about only getting half your speeds as that's not right. Have you set the bandwidth speeds you expect? If you disable QoS fully to you get the 500? Link to comment Share on other sites More sharing options...
Himicane Posted November 8, 2021 Author Share Posted November 8, 2021 So I tried the solution you sent me @Netduma Fraser and it’s been about 36/40 hours. And the first 24 I had to reset the network once after it crashed and in the last 12-16 hours it’s crashed 3 times. Nothing in out network has changed in for months and the issue popped up recently. Any additional ideas for trouble shooting? Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 8, 2021 Share Posted November 8, 2021 6 hours ago, Himicane said: So I tried the solution you sent me @Netduma Fraser and it’s been about 36/40 hours. And the first 24 I had to reset the network once after it crashed and in the last 12-16 hours it’s crashed 3 times. Nothing in out network has changed in for months and the issue popped up recently. Any additional ideas for trouble shooting? Is this on the hotfix firmware? Did you factory reset the R2 after installing the hotfix? Were you able to get to the DumaOS interface while it had crashed or did you have to reboot before you could do this? Link to comment Share on other sites More sharing options...
Himicane Posted November 8, 2021 Author Share Posted November 8, 2021 Yeah I factory reset before the hot fix. I have to reboot the router before I can do anything Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 8, 2021 Share Posted November 8, 2021 32 minutes ago, Himicane said: Yeah I factory reset before the hot fix. I have to reboot the router before I can do anything Did you reset after the hotfix? We only suggest this as it can occasionally clear out low-level code from previous firmwares. Are all devices losing connectivity? Both wired and wireless? Link to comment Share on other sites More sharing options...
Himicane Posted November 8, 2021 Author Share Posted November 8, 2021 I have not factory reset a second time after the hotfix. I will do that today. Would you suggest, I factory reset two times in a row and then hotfix? All devices lose connectivity, the wifi goes first, then the wired, soon after if I do not reset the router Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 8, 2021 Share Posted November 8, 2021 42 minutes ago, Himicane said: I have not factory reset a second time after the hotfix. I will do that today. Would you suggest, I factory reset two times in a row and then hotfix? All devices lose connectivity, the wifi goes first, then the wired, soon after if I do not reset the router I'd suggest resetting after the installation of the firmware rather than before, I wouldn't worry about resetting twice in a row beforehand. It's just a case of making sure you're starting from a clean slate with the new firmware. Do you have much of a time window before wired devices disconnect? Do you think you'd have time to get to the DumaOS interface and grab a log file from System Information? Unfortunately it'll only be helpful doing this prior to rebooting as the logs will be cleared on the reboot. Link to comment Share on other sites More sharing options...
Himicane Posted November 8, 2021 Author Share Posted November 8, 2021 Alright, I just reset the router again. I'll let you know if things stay online. Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 9, 2021 Share Posted November 9, 2021 14 hours ago, Himicane said: Alright, I just reset the router again. I'll let you know if things stay online. OK great, let us know! Link to comment Share on other sites More sharing options...
Himicane Posted November 9, 2021 Author Share Posted November 9, 2021 Well, the router crashed overnight again. I really have no idea why this is happening? Any other thoughts? Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 9, 2021 Share Posted November 9, 2021 We'll have a new firmware releasing very soon that has a few patches to one of the core components of DumaOS, that should help a lot with the issues you're having. I don't have an exact ETA but it's in the final stages of testing. Link to comment Share on other sites More sharing options...
Himicane Posted November 10, 2021 Author Share Posted November 10, 2021 Well the router crashed yesterday right before bed, and this morning again. Any other thoughts for a solution? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 10, 2021 Administrators Share Posted November 10, 2021 It’s something that needs to be fixed via firmware really but set the DHCP lease hours to 168 as that can help Link to comment Share on other sites More sharing options...
Himicane Posted November 10, 2021 Author Share Posted November 10, 2021 ok done, I will wait and see! Thank you Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Himicane Posted November 10, 2021 Author Share Posted November 10, 2021 Ok, router just crashed again.... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 10, 2021 Administrators Share Posted November 10, 2021 What is the modem/router the R2 is connected to? Do you have access to the interface when the issue starts to happen? Link to comment Share on other sites More sharing options...
Himicane Posted November 11, 2021 Author Share Posted November 11, 2021 It’s connected to the cable modem. Yes I have access to the interface Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 11, 2021 Share Posted November 11, 2021 10 hours ago, Himicane said: It’s connected to the cable modem. Yes I have access to the interface OK, when this issue occurs again could you please go to System Information and download a log file from the three-line menu in Logs? Once done, send that over so we can see what might've caused the issue. Link to comment Share on other sites More sharing options...
Himicane Posted November 12, 2021 Author Share Posted November 12, 2021 The log file is attached. I experienced a few crashes back to back, and I had to restart the router 3 times to access the OS. log-1636690739339.txt Link to comment Share on other sites More sharing options...
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