Netduma R2 disconnects permanently

[Airchus]

Hola, 
como acabo de leer el foro y descubrí que ayer me pasó la misma situación con mi enrutador Netduma R2. A continuación, intentaré describir mi problema.

De repente perdí la conexión en todos mis dispositivos. Al principio pensé que podría ser un problema con otro enrutador que actúa como puente en mi configuración actual. Sorprendentemente y después de algunos reinicios llegué a la conclusión de que el problema provenía del enrutador Netduma r2. Revisando el enrutador me di cuenta de que las 2 luces del indicador wifi no funcionaban y por lo tanto no daban señal ni cobertura wifi. La luz etiquetada como "encendida" está encendida y la siguiente luz que indica la conexión de enrutamiento con el enrutador puente se enciende pero de forma intermitente y se apaga a veces. 
Intenté restablecer el netduma r2, pero no puedo acceder a la interfaz del enrutador ni siquiera conectándome a través de un cable directo desde el enrutador a mi PC. La interfaz de usuario se ha ido.

Entonces decidí apagarlo durante unos minutos y volví y en cierto momento todas las luces volvieron al enrutador lo que me hizo intentar ingresar al netduma r2 nuevamente y logré iniciar sesión, pero luego de reconfigurar todo nuevamente de repente el El problema comenzó de nuevo y todas las conexiones se habían ido.

¿Podrías ayudarme con este problema? ¿Hay algo que me esté perdiendo? Compré el enrutador alrededor de marzo de este año y desde entonces no he actualizado nada. He leído en el foro que hay algunas actualizaciones de firmware que también consideré, pero el problema es que no puedo ingresar a la interfaz del enrutador para comenzar con el proceso de actualización. Agradecería un poco de ayuda con este problema.

Gracias por adelantado.

[Airchus]

As soon as I can I will send you a capture of the connections you requested

[Netduma Fraser]

11 minutes ago, Airchus said:

As soon as I can I will send you a capture of the connections you requested

Great thank you, don't forget to try the reset as I mentioned as well as that could resolve it.

[Airchus]

hi Fraser, just like you told me, I plugged in the netduma r2 and those only 2 lights kept flashing I did from my laptop in the command console ipconfig and I got The first photo where there is no connection, however I did the 30 sec reset later and waited to enter in 2 minutes and suddenly now all the lights were on until now As I attach you in the second photograph, I thought it could be a miracle and I tried to access the netduma r2 from the browser (deleting cookies, cache and others) but it does not access, I did an ipconfig  And I got the last photo with ip subnet mask and gateway as you can see, but from the browser I can't access the netduma r2 router

Edited November 3, 2021 by Netduma Fraser
Removed ipconfig that showed public IP - i.e. R2 acting like a switch connected to pure modem.

[Netduma Fraser]

Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/

IP 192.168.77.100
Subnet 255.255.255.0
Gateway 192.168.77.1
DNS 192.168.77.1

then see if you can access using http://192.168.77.1

[Airchus]

Sorry there was a photo that was not uploaded than the latter, but still unable to access the router from the pc

[Netduma Liam]

OK, thank you.

Could you please try Fraser's last suggestion and see if that helps?

[Airchus]

After leaving it again at night disconnected from the power before performing the next action that you recommended after spending the whole night and restarting the tests, I plugged in again The netduma r2 plugged into the outlet and after several blinks, staying at various times with only 2 lights, there came a time when they all came back and by chance I tried before continuing At the next step of Fraser, I entered the netduma r2 router from the browser again and it was my surprise that it suddenly entered and somehow returned the regularity of the router's operation.The funny thing was that after several resets the router was with the same password and user credentials that I assigned it, I hope it can last for now and another failure does not return

[Airchus]

With the fear that this situation produced in me, I put the router underneath so that I had more freedom to release heat accumulated by it since I noticed from the first day that I had it in my hands That it accumulated a lot of heat which I think is detrimental to the netduma r2 router

[Netduma Liam]

OK, glad to hear it was able to get through the boot process properly then. I believe it's more a case of residual power draining rather than heat, although it's never a bad idea to give it a little more ventilation! Let us know if you run into any other problems with it.

[Airchus]

hola buenas tardes, de nuevo ha surgido un problema que me está volviendo loco, y no lo entiendo, ayer de repente pareció solucionar el problema que tenía que vimos en este hilo, pues como resultado de esto decidí que cada noche a la hora de dormir para apagar el enrutador netduma r2 (así que hablamos ayer sobre el drenaje de energía, etc.) y hoy en la mañana precisamente fui a encender el enrutador netduma r2 y volvió el mismo comportamiento que antes de ayer, y ya no saber qué hacer o qué pensar y por qué este comportamiento del router, ¿me pueden ayudar? No se que esta pasando, adjunto un pequeño video

[Netduma Fraser]

No lo desenchufe todos los días, eso probablemente causará problemas, están diseñados para mantenerse encendidos, usan muy poca energía. Restablecimiento de fábrica como se indicó anteriormente, luego asegúrese de mantener la alimentación encendida y no debería tener ningún problema para que vuelva a ocurrir

[Airchus]

Almost an hour and a half after being like this, suddenly they turned on all the lights again, it is something very strange, he believed from what his partner said  Liam, I thought it would be more positive for the netduma r2 router to drain excess power, but I will follow up on what you tell me, thanks for your support, I will try to follow your instructions and not turn it off as you told me, I will be aware of the evolution of the netduma r2 in the next few hours

[Netduma Fraser]

Glad to hear it is working now! We will have a new firmware available very soon which will be more stable

[Airchus]

that would be quite positive, perhaps there is a more stable firmware, thanks for your coverage

[Airchus]

ha vuelto a pasar y no sé qué está pasando realmente ... ¿me pueden ayudar ...? No sé lo que está pasando, de repente pude estar dos días bien y de repente todo volvió a pasar como al principio, no sé qué pasa, si realmente es una falla de hardware o software, necesito ayuda.

[Netduma Fraser]

Intente reiniciar usando el método anterior para obtener acceso, si logra obtener acceso, verifique mi mensaje privado

[Airchus]

Sorry to answer so late when I could do it ... I did again what you suggest to restart the netduma r2 router and the router of the internet company that acts as a bridge and after doing it After half an hour the connection was reestablished and maintained, I think or it is my opinion that there is sometimes a conflict between both routers and perhaps a more stable firmware for the netduma r2 could Correct those problems because I think that if it were hardware it could not work, however it is very rare that suddenly after 5 months since I acquired it this happens ...Maybe a more stable firmware could fix this but I'm not sure ...

[renaissance18]

i got the same problem = 2.4 and 5 = on and off, so i unplug it because under the table with lots of wires, i might put it on top of the table for air ventilation, is there any new firmware for R2 

[Netduma Liam]

18 hours ago, Airchus said:

Sorry to answer so late when I could do it ... I did again what you suggest to restart the netduma r2 router and the router of the internet company that acts as a bridge and after doing it After half an hour the connection was reestablished and maintained, I think or it is my opinion that there is sometimes a conflict between both routers and perhaps a more stable firmware for the netduma r2 could Correct those problems because I think that if it were hardware it could not work, however it is very rare that suddenly after 5 months since I acquired it this happens ...Maybe a more stable firmware could fix this but I'm not sure ...

 

3 hours ago, renaissance18 said:

i got the same problem = 2.4 and 5 = on and off, so i unplug it because under the table with lots of wires, i might put it on top of the table for air ventilation, is there any new firmware for R2 

OK, thanks for letting us know, we've got a new firmware coming out very soon for the R2 so that should definitely help with the problem!

[renaissance18]

thanks 

[Airchus]

On 9/11/2021 at 13:26, Netduma Liam said:

 

Bien, gracias por hacérnoslo saber, tenemos un nuevo firmware que saldrá muy pronto para el R2, ¡así que definitivamente debería ayudar con el problema!

Has that firmware already been released that will further solve the stability of the netduma r2 router ???

 

On 9/11/2021 at 13:26, Netduma Liam said:

 

Bien, gracias por hacérnoslo saber, tenemos un nuevo firmware que saldrá muy pronto para el R2, ¡así que definitivamente debería ayudar con el problema!

Has the latest and best firmware that solves the problems already mentioned above and is more stable for the netduma r2 router? I await your response, thank you for everything I do not control well knowing which is the latest firmware, thanks for helping us a greeting

[Netduma Fraser]

39 minutes ago, Airchus said:

Has that firmware already been released that will further solve the stability of the netduma r2 router ???

 

Has the latest and best firmware that solves the problems already mentioned above and is more stable for the netduma r2 router? I await your response, thank you for everything I do not control well knowing which is the latest firmware, thanks for helping us a greeting

The latest firmware .394 does have a lot of stability improvements and has reduced disconnections for users

[Airchus]

1 hour ago, Netduma Fraser said:

El último firmware .394 tiene muchas mejoras de estabilidad y ha reducido las desconexiones para los usuarios

Thank you, I will test it to see how the stability is going, thanks for your support

[jhonnathanr]

hola me acaba de suceder un problema parecido, de repente estaba jugando normal y perdi la conexion y conecta y desconecta, asi sucesivamente como un bucle, no me deja reiniciar por el boton de atras, como si me ignorara, tampoco puedo acceder al sistema por el 192.168.77.1 y no entiendo ya que mas hacer.