Warzone - Geo-Filter server info not showing up

[steelcity403]

Hello,

I have a Netgear XR1000 and for the last 2-3 weeks I haven't had a server ping.  Every game is like this.  I'm not even sure if the ping filter is working.  Any ideas?  I've restarted many times and I hit re-sync cloud so many times I lost count. 

 

[Netduma Fraser]

Try this and see if it works:

1. Quit the application/game/client completely
2. Remove device from the Geo-Filter
3. Give PC PlayStation Device Type in the Device Manager (if on PC, otherwise ignore)
4. Resync from the Geo-Filter Map menu
5. Re-add the device to the Geo-Filter with the manual option 
6. Set up the Geo-Filter how you like
7. Wait 2 minutes
8. Boot up application/game/client

[steelcity403]

I followed those instructions and still get nothing.  I have my xbox set to xbox in the device manager

[Netduma Liam]

When you boot up the game on the Xbox, do you see multiple server/peer icons on the Geo-filter map? 

When you added the Xbox to Geo-filter, did you select the 'Choose manually' option or did you select the specific game you're playing?

[steelcity403]

Yes I chose manual.  When I load into the game nothing happens on the map.  It stays blank

[Netduma Liam]

6 hours ago, steelcity403 said:

Yes I chose manual.  When I load into the game nothing happens on the map.  It stays blank

Could you boot up a different game and see if you're able to see servers for that? That way we know if the issue is with Warzone or something more general.

[steelcity403]

I loaded int Fortnite and there was nothing showing there either...

[Netduma Liam]

OK, we pushed a small update yesterday with some fixes, could you please re-sync cloud from the three-line menu in the Geo-filter map?

[steelcity403]

Hello, I hit re-sync cloud before I started my Xbox and still have nothing showing up here.  

[Netduma Fraser]

Zoom out of the map fully, you have Ping Assist on so possible you're getting a game outside your radius that is mislocated

[steelcity403]

Hello I zoomed out and there's nothing showing...

[Netduma Fraser]

What firmware version are you on and what web browser/device are you viewing the interface with?

[steelcity403]

I"m using Firefox

 

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[steelcity403]

Hello,

 

I was able to fix it by completely resetting my router with a full factory reset through the settings menu...

[Netduma Fraser]

Well done for getting it resolved, in most cases following the steps I mentioned above should get it showing again

[Erik]

 

after updating the firmware in the geo filter I have this problem  although i'm in europe, it still gives me access to an american server, is it a bug? playing anyway finds me games with low ping. I also reset the router. thanks!

[Netduma Liam]

16 hours ago, Erik said:

 

after updating the firmware in the geo filter I have this problem  although i'm in europe, it still gives me access to an american server, is it a bug? playing anyway finds me games with low ping. I also reset the router. thanks!

The ring around that server suggest that's it's either been manually allowed, or it's whitelisted by us.

Check your allow and deny list to see if you've manually allowed it. If you haven't, it's an authentication server in which case it can't be blocked for authentication purposes, but it's also not going to affect your ping as you'll actually be playing on a different server.