steelcity403 Posted October 31, 2021 Share Posted October 31, 2021 Hello, I have a Netgear XR1000 and for the last 2-3 weeks I haven't had a server ping. Every game is like this. I'm not even sure if the ping filter is working. Any ideas? I've restarted many times and I hit re-sync cloud so many times I lost count. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 31, 2021 Administrators Share Posted October 31, 2021 Try this and see if it works: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC, otherwise ignore) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Link to comment Share on other sites More sharing options...
steelcity403 Posted November 1, 2021 Author Share Posted November 1, 2021 I followed those instructions and still get nothing. I have my xbox set to xbox in the device manager Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 1, 2021 Share Posted November 1, 2021 When you boot up the game on the Xbox, do you see multiple server/peer icons on the Geo-filter map? When you added the Xbox to Geo-filter, did you select the 'Choose manually' option or did you select the specific game you're playing? Link to comment Share on other sites More sharing options...
steelcity403 Posted November 2, 2021 Author Share Posted November 2, 2021 Yes I chose manual. When I load into the game nothing happens on the map. It stays blank Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 2, 2021 Share Posted November 2, 2021 6 hours ago, steelcity403 said: Yes I chose manual. When I load into the game nothing happens on the map. It stays blank Could you boot up a different game and see if you're able to see servers for that? That way we know if the issue is with Warzone or something more general. Link to comment Share on other sites More sharing options...
steelcity403 Posted November 3, 2021 Author Share Posted November 3, 2021 I loaded int Fortnite and there was nothing showing there either... Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 3, 2021 Share Posted November 3, 2021 OK, we pushed a small update yesterday with some fixes, could you please re-sync cloud from the three-line menu in the Geo-filter map? Link to comment Share on other sites More sharing options...
steelcity403 Posted November 4, 2021 Author Share Posted November 4, 2021 Hello, I hit re-sync cloud before I started my Xbox and still have nothing showing up here. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 4, 2021 Administrators Share Posted November 4, 2021 Zoom out of the map fully, you have Ping Assist on so possible you're getting a game outside your radius that is mislocated Link to comment Share on other sites More sharing options...
steelcity403 Posted November 6, 2021 Author Share Posted November 6, 2021 Hello I zoomed out and there's nothing showing... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 6, 2021 Administrators Share Posted November 6, 2021 What firmware version are you on and what web browser/device are you viewing the interface with? Link to comment Share on other sites More sharing options...
steelcity403 Posted November 7, 2021 Author Share Posted November 7, 2021 I"m using Firefox I" Link to comment Share on other sites More sharing options...
steelcity403 Posted November 7, 2021 Author Share Posted November 7, 2021 Hello, I was able to fix it by completely resetting my router with a full factory reset through the settings menu... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 7, 2021 Administrators Share Posted November 7, 2021 Well done for getting it resolved, in most cases following the steps I mentioned above should get it showing again Link to comment Share on other sites More sharing options...
Erik Posted November 22, 2021 Share Posted November 22, 2021 after updating the firmware in the geo filter I have this problem although i'm in europe, it still gives me access to an american server, is it a bug? playing anyway finds me games with low ping. I also reset the router. thanks! Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 23, 2021 Share Posted November 23, 2021 16 hours ago, Erik said: after updating the firmware in the geo filter I have this problem although i'm in europe, it still gives me access to an american server, is it a bug? playing anyway finds me games with low ping. I also reset the router. thanks! The ring around that server suggest that's it's either been manually allowed, or it's whitelisted by us. Check your allow and deny list to see if you've manually allowed it. If you haven't, it's an authentication server in which case it can't be blocked for authentication purposes, but it's also not going to affect your ping as you'll actually be playing on a different server. Erik 1 Link to comment Share on other sites More sharing options...
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