Jeofel08 Posted September 29, 2021 Share Posted September 29, 2021 When I opened Netduma Device manager I was unable to see my devices from my Access point but when I tried to check it thru Netgear Nighthawk App I was able to see it all. BTW I'm using BETA one on XR500 so probably device manager Issue hasn't been fixed yet? Does anyone know how to fix it? Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 29, 2021 Administrators Share Posted September 29, 2021 That's interesting, what is the Access Point router/model that you are using? They should still be seen - do they appear offline on the XR or just not at all? Link to comment Share on other sites More sharing options...
Jeofel08 Posted September 29, 2021 Author Share Posted September 29, 2021 I'm using COMFAST CF-EW71 as Access Point. Yes they appear offline in Device manager but when I look at Network Monitor>Network Snapshot I can see running devices connected to AP. I was wondering what could be the problem with the device manager though in Nighthawk app they are fine. Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 30, 2021 Share Posted September 30, 2021 On 9/29/2021 at 11:38 PM, Jeofel08 said: I'm using COMFAST CF-EW71 as Access Point. Yes they appear offline in Device manager but when I look at Network Monitor>Network Snapshot I can see running devices connected to AP. I was wondering what could be the problem with the device manager though in Nighthawk app they are fine. Expand Possibly yes, is it a separate SSID that you connect devices to or do you still connect to the XR500 network? Link to comment Share on other sites More sharing options...
Jeofel08 Posted October 1, 2021 Author Share Posted October 1, 2021 Separate SSID Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 1, 2021 Share Posted October 1, 2021 On 10/1/2021 at 8:46 AM, Jeofel08 said: Separate SSID Expand That may be the reason then, the XR500 is only able to see the AP and not the devices connected to it. Are you able to change the mode that the AP is in such that it doesn't broadcast it's own SSID? Link to comment Share on other sites More sharing options...
Jeofel08 Posted October 11, 2021 Author Share Posted October 11, 2021 Funny thing is that when I use Device manager for Samsung TV is offline But when I use Network Monitor Samsung TV is working and showing there. Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 11, 2021 Share Posted October 11, 2021 It may be worth removing the Samsung TV from Device Manager when it's offline, then next time you turn the TV it should reconnect and show as Online. Link to comment Share on other sites More sharing options...
Jeofel08 Posted October 11, 2021 Author Share Posted October 11, 2021 On 10/11/2021 at 10:31 AM, Netduma Liam said: It may be worth removing the Samsung TV from Device Manager when it's offline, then next time you turn the TV it should reconnect and show as Online. Expand It Works like a charm. Thanks Liam Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 12, 2021 Share Posted October 12, 2021 On 10/11/2021 at 10:14 PM, Jeofel08 said: It Works like a charm. Thanks Liam Expand Sweet! Thanks for letting me know. Link to comment Share on other sites More sharing options...
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