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XR500 Device Manager - Unable to view devices on Device manage but able to see it thru IOS app


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Posted

When I opened Netduma Device manager I was unable to see my devices from my Access point but when I tried to check it thru Netgear Nighthawk App I was able to see it all.

BTW I'm using BETA one on XR500 so probably device manager Issue hasn't been fixed yet? 

Does anyone know how to fix it? Thank you

  • Administrators
Posted

That's interesting, what is the Access Point router/model that you are using? They should still be seen - do they appear offline on the XR or just not at all?

Posted

I'm using COMFAST CF-EW71 as Access Point. Yes they appear offline in Device manager but when I look at  Network Monitor>Network Snapshot I can see running devices connected to AP. I was wondering what could be the problem with the device manager though in Nighthawk app they are fine.

Posted
10 hours ago, Jeofel08 said:

I'm using COMFAST CF-EW71 as Access Point. Yes they appear offline in Device manager but when I look at  Network Monitor>Network Snapshot I can see running devices connected to AP. I was wondering what could be the problem with the device manager though in Nighthawk app they are fine.

Possibly yes, is it a separate SSID that you connect devices to or do you still connect to the XR500 network?

Posted
4 hours ago, Jeofel08 said:

Separate SSID

That may be the reason then, the XR500 is only able to see the AP and not the devices connected to it. Are you able to change the mode that the AP is in such that it doesn't broadcast it's own SSID?

  • 2 weeks later...
Posted

Funny thing is that when I use Device manager for Samsung TV is offline
image.thumb.png.1401eae33b4d010bb9df32f876bb7aec.png

 

But when I use Network Monitor Samsung TV is working and showing there.
image.thumb.png.b9f7cfe7f666a5eae5128bc542b5eb14.png

Posted
11 hours ago, Netduma Liam said:

It may be worth removing the Samsung TV from Device Manager when it's offline, then next time you turn the TV it should reconnect and show as Online.

It Works like a charm. Thanks Liam

image.thumb.png.860c9dc83495118d02d59049782738c9.png

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