Gaz Posted September 15, 2021 Share Posted September 15, 2021 I hard reset my router now I can’t get past this screen on setup I can’t input values and at bottom of screen says object doesn’t support property or method ‘validate’ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2021 Administrators Share Posted September 15, 2021 Hey, welcome to the forum! We haven't optimized for mobile browsers, if you can use a PC instead that would be best and then you should be able to complete the wizard Link to comment Share on other sites More sharing options...
Gaz Posted September 15, 2021 Author Share Posted September 15, 2021 It’s exactly same on my pc Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2021 Administrators Share Posted September 15, 2021 Clear the cache/cookies on the browser, hard refresh the page Ctrl + R and see if it works please Link to comment Share on other sites More sharing options...
Gaz Posted September 15, 2021 Author Share Posted September 15, 2021 Yes tried that still same I hard reset it because it would no longer load up just got blank red screen all time Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2021 Administrators Share Posted September 15, 2021 That's really odd. Hold the reset button for 30 seconds, release, wait 2 minutes then try accessing using the PC and see if it loads correctly to let you continue Link to comment Share on other sites More sharing options...
Gaz Posted September 15, 2021 Author Share Posted September 15, 2021 Thanks for trying it’s still same I’m going to send it back for repair as something wrong been fine 10 months Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2021 Administrators Share Posted September 15, 2021 24 minutes ago, Gaz said: Thanks for trying it’s still same I’m going to send it back for repair as something wrong been fine 10 months Was there any settings or upgrades/downgrades you did prior to the initial reset that prompted this? You'll need to follow netduma.com/terms in which we have to diagnose a fault before we can process a replacement Link to comment Share on other sites More sharing options...
Gaz Posted September 15, 2021 Author Share Posted September 15, 2021 1 hour ago, Netduma Fraser said: Was there any settings or upgrades/downgrades you did prior to the initial reset that prompted this? You'll need to follow netduma.com/terms in which we have to diagnose a fault before we can process a replacement No nothing Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2021 Administrators Share Posted September 15, 2021 How did you reset initially, what was the reset for? Did you unplug the router at any point? Link to comment Share on other sites More sharing options...
Gaz Posted September 15, 2021 Author Share Posted September 15, 2021 1 hour ago, Netduma Fraser said: Was there any settings or upgrades/downgrades you did prior to the initial reset that prompted this? You'll need to follow netduma.com/terms in which we have to diagnose a fault before we can process a replacement Link to comment Share on other sites More sharing options...
Gaz Posted September 15, 2021 Author Share Posted September 15, 2021 I held reset 20 seconds Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2021 Administrators Share Posted September 15, 2021 What was the reset for? Did you unplug the router at any point during the reset? Link to comment Share on other sites More sharing options...
Bigz0404 Posted September 16, 2021 Share Posted September 16, 2021 Hey I did a hard reset on my r2 and I keep getting this app is not loaded yet ERROR shut it down and still can't get on OS also can't login on mobile app HELP ME PLEASE Link to comment Share on other sites More sharing options...
Gaz Posted September 16, 2021 Author Share Posted September 16, 2021 7 hours ago, Netduma Fraser said: What was the reset for? Did you unplug the router at any point during the reset? The reset was because I couldn’t load dashboard and app was saying server error and no I did not unplug router Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 16, 2021 Share Posted September 16, 2021 10 hours ago, Gaz said: The reset was because I couldn’t load dashboard and app was saying server error and no I did not unplug router Could you please hit F12 on the page you're stuck on and go to the browser console. In here, please enter the command After this, I should be able to force an upgrade remotely to resolve the issue. if this doesn't work, I can also re-flash it remotely which should definitely resolve the problem. 16 hours ago, Bigz0404 said: Hey I did a hard reset on my r2 and I keep getting this app is not loaded yet ERROR shut it down and still can't get on OS also can't login on mobile app HELP ME PLEASE Welcome to the forum! Could you please start you own topic for this problem and we can assist you there. Link to comment Share on other sites More sharing options...
Gaz Posted September 16, 2021 Author Share Posted September 16, 2021 6 hours ago, Netduma Liam said: Could you please hit F12 on the page you're stuck on and go to the browser console. In here, please enter the command:long_rpc_promise("com.netdumasoftware.settings", "remote_access", ["true"]) After this, I should be able to force an upgrade remotely to resolve the issue. if this doesn't work, I can also re-flash it remotely which should definitely resolve the problem. Welcome to the forum! Could you please start you own topic for this problem and we can assist you there. Ok I’ve done that now Link to comment Share on other sites More sharing options...
Gaz Posted September 16, 2021 Author Share Posted September 16, 2021 Do I need to do anything or just leave it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 16, 2021 Administrators Share Posted September 16, 2021 No need to do anything, I've let Liam know so once he is able to he'll try to push through the upgrade and we'll post back when it's been done so do please keep it connected. Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 16, 2021 Share Posted September 16, 2021 1 hour ago, Gaz said: Do I need to do anything or just leave it I've sent you a PM Link to comment Share on other sites More sharing options...
Gaz Posted September 16, 2021 Author Share Posted September 16, 2021 Any update Iv done everything so far Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 16, 2021 Administrators Share Posted September 16, 2021 Liam will be able to do this tomorrow, looks like you still have an IPv6 address though so you'll need to disable this Link to comment Share on other sites More sharing options...
Gaz Posted September 16, 2021 Author Share Posted September 16, 2021 10 minutes ago, Netduma Fraser said: Liam will be able to do this tomorrow, looks like you still have an IPv6 address though so you'll need to disable this He asked me to disable it and I have hopefully Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 16, 2021 Administrators Share Posted September 16, 2021 Are you posting on the forum from your home connection through the R2 currently? Link to comment Share on other sites More sharing options...
Gaz Posted September 16, 2021 Author Share Posted September 16, 2021 12 minutes ago, Netduma Fraser said: Are you posting on the forum from your home connection through the R2 currently? Home Link to comment Share on other sites More sharing options...
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