Stevenlang3 Posted September 2, 2021 Share Posted September 2, 2021 Received my router yesterday and followed the video on YouTube. It won’t pick up my talk talk internet although it’s plugged into the router for talk talk. Gone from a asus router to netduma and had no problem setting that up but it won’t work setting up the netduma. Any help will be greatly appreciated Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 2, 2021 Share Posted September 2, 2021 Welcome to the forum! Where are you seeing that it's not detecting an internet connection, in the setup wizard? If so, please select 'WAN Setup' then Skip. After this, complete the setup wizard and then reboot the R2, you should have internet connectivity after this. Link to comment Share on other sites More sharing options...
Stevenlang3 Posted September 2, 2021 Author Share Posted September 2, 2021 Yeah in the setup wizard. Tried what you said and still no luck Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 2, 2021 Share Posted September 2, 2021 2 minutes ago, Stevenlang3 said: Yeah in the setup wizard. Tried what you said and still no luck OK, so you're now in the interface right? If you go to System Information, do you have a WAN IP in 'Network Status' or does it just say 'Disconnected'? If it says 'Disconnected', could you please go to Device Manager, then click the three-line menu in the top left and switch to table view. Take a screenshot of the top table and send that over. Link to comment Share on other sites More sharing options...
Stevenlang3 Posted September 2, 2021 Author Share Posted September 2, 2021 Just says disconnected Link to comment Share on other sites More sharing options...
Stevenlang3 Posted September 2, 2021 Author Share Posted September 2, 2021 It says full duplex for about 10 seconds and then goes to disconnected Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 2, 2021 Share Posted September 2, 2021 OK, could you please try a different cable from the R2 to the modem? Link to comment Share on other sites More sharing options...
Stevenlang3 Posted September 2, 2021 Author Share Posted September 2, 2021 Yeah changed it to a spare one I had at home the one in the box that come with it didn’t work which is fine I’ve got it working now. So simple of me 😂😂😂but thank you Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 2, 2021 Share Posted September 2, 2021 2 hours ago, Stevenlang3 said: Yeah changed it to a spare one I had at home the one in the box that come with it didn’t work which is fine I’ve got it working now. So simple of me 😂😂😂but thank you Nice! Thanks for confirming, let us know if you have any other questions. Apologies about the cable in the box! Link to comment Share on other sites More sharing options...
Stevenlang3 Posted September 14, 2021 Author Share Posted September 14, 2021 I lose connection it says wan disconnected but in the connections table it says connected. Been happening the last 3 nights. I can fix it by factory reset and then plug into laptop but I can’t do this every night it happens how do I fix it. Tia Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 15, 2021 Share Posted September 15, 2021 11 hours ago, Stevenlang3 said: I lose connection it says wan disconnected but in the connections table it says connected. Been happening the last 3 nights. I can fix it by factory reset and then plug into laptop but I can’t do this every night it happens how do I fix it. Tia Do you have access to the DumaOS interface when the disconnection occurs? Is this where you're seeing WAN disconnected? If so, could you please let us know the make and model of your modem? Link to comment Share on other sites More sharing options...
Stevenlang3 Posted September 15, 2021 Author Share Posted September 15, 2021 Yeah I have access to it still just it’s a sagemcom cs50001 talk talk router. Was fine until 3 days ago the same time every night would all stop working until a factory reset was done Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2021 Administrators Share Posted September 15, 2021 2 hours ago, Stevenlang3 said: Yeah I have access to it still just it’s a sagemcom cs50001 talk talk router. Was fine until 3 days ago the same time every night would all stop working until a factory reset was done On the Sagemcom give the R2 a static/reserved IP (the WAN IP from the System Information page on the R2) and see whether keeps it online for longer please. Link to comment Share on other sites More sharing options...
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