Metaljester Posted August 14, 2021 Share Posted August 14, 2021 I've owned my R2 since april and never had a problem with it until now. All the R2 does now is run it's connecting cycle I get about 10-20 seconds of internet connection It'll drop and run it's cycle again connect than drop over and over again the only light that stays on is the power. I've reset the device no change, if I'm lucky I can access the interface but connection drops before I can do anything. I've tried a bunch of things on the forums here but no luck and I've had enough of trying. Any help would be appreciated. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 14, 2021 Administrators Share Posted August 14, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. Unplug the router from power for 10 minutes, then plug it in and wait 2 minutes before accessing. Does it appear to stay connected for any longer then? Link to comment Share on other sites More sharing options...
Metaljester Posted August 14, 2021 Author Share Posted August 14, 2021 I've had it unplugged for days at one point and it still does it. I've also tried the static IP on the PC and the reset pin but I still get the reboot loop. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 14, 2021 Administrators Share Posted August 14, 2021 When you've done a factory reset previously how have you done it via the interface or via the button? If via the button how long are you holding it down for? Link to comment Share on other sites More sharing options...
Metaljester Posted August 14, 2021 Author Share Posted August 14, 2021 I held the button down for about 30 seconds than left it for a couple of minutes. It tries to do the setup but goes back into the loop Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 15, 2021 Administrators Share Posted August 15, 2021 Okay try and get to the interface, I've sent you a PM for what to do from there. Link to comment Share on other sites More sharing options...
Metaljester Posted August 16, 2021 Author Share Posted August 16, 2021 I was fast and lucky to get to the upgrade in process part but the connection disconnects and the reboot loop starts again. I left it for a hour and it was still in the upgrade screen Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 16, 2021 Share Posted August 16, 2021 26 minutes ago, Metaljester said: I was fast and lucky to get to the upgrade in process part but the connection disconnects and the reboot loop starts again. I left it for a hour and it was still in the upgrade screen Are you able to connect to the R2 and enable Remote access for Tech Support from the WAN settings? If so, it's possible we'll be able to force the upgrade for you. Link to comment Share on other sites More sharing options...
Metaljester Posted August 16, 2021 Author Share Posted August 16, 2021 I've tried to click on the different menu's but it disconnects before it can load them Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 16, 2021 Share Posted August 16, 2021 1 hour ago, Metaljester said: I've tried to click on the different menu's but it disconnects before it can load them Are you connected to the R2 via wired or wireless? If wireless, I'd certainly suggest connecting via wired considering how the R2 is behaving. Link to comment Share on other sites More sharing options...
Metaljester Posted August 16, 2021 Author Share Posted August 16, 2021 I'm connected wired I've tried wireless and it's the same Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 17, 2021 Share Posted August 17, 2021 16 hours ago, Metaljester said: I'm connected wired I've tried wireless and it's the same How is the R2 connected to power? Is it plugged directly into the outlet or is it connected to a power extender? Are you using the power adapter included in the box? Link to comment Share on other sites More sharing options...
Metaljester Posted August 17, 2021 Author Share Posted August 17, 2021 It's on a power extender with the included adapter but I just tried directly into the outlet and no difference. Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 17, 2021 Share Posted August 17, 2021 Out of interest, could you please try removing the WAN cable from the R2 so it doesn't have internet access and then see if it's more stable? Link to comment Share on other sites More sharing options...
Fuzy Posted August 17, 2021 Share Posted August 17, 2021 2 hours ago, Netduma Liam said: Out of interest, could you please try removing the WAN cable from the R2 so it doesn't have internet access and then see if it's more stable? In my case I tested it with the lan without a Wan connection, I got access to dumasOS via the administration page after 10 mins ... with the WAN and LAN connected, it takes a lot longer but I end up with have access to the end ... Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Metaljester Posted August 17, 2021 Author Share Posted August 17, 2021 Tried all that and it's still a door stop. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 17, 2021 Administrators Share Posted August 17, 2021 Please post here and we'll continue troubleshooting there https://forum.netduma.com/forum/141-troubleshooting-posts/ Link to comment Share on other sites More sharing options...
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