zeeeast1 Posted August 12, 2021 Share Posted August 12, 2021 xr500 antenna gold screw in part is loose and moving about? need help how to fix Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 12, 2021 Administrators Share Posted August 12, 2021 This is a hardware issue so not much we can really do to advise on this. Can you provide a small video on what you're seeing? Then we may have a better idea Link to comment Share on other sites More sharing options...
zeeeast1 Posted August 12, 2021 Author Share Posted August 12, 2021 so it is like this gold antenna part is loose Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 12, 2021 Administrators Share Posted August 12, 2021 That's not something I can give you an easy fix for, that requires soldering or small screws by the looks of it. Was it like that when you got it? By opening the router I'm pretty sure you're voided your warranty as well so I don't think you could get a replacement either now Link to comment Share on other sites More sharing options...
zeeeast1 Posted August 12, 2021 Author Share Posted August 12, 2021 ohh I opened it yet I found this on a forum and nope it wasn't like that when I got it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 12, 2021 Administrators Share Posted August 12, 2021 If that's not yours and you haven't opened it then I'd suggest pursuing a replacement rather than trying to fix it yourself Link to comment Share on other sites More sharing options...
zeeeast1 Posted August 12, 2021 Author Share Posted August 12, 2021 and how would I do that Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 12, 2021 Administrators Share Posted August 12, 2021 You would either go to the retailer or make a ticket here with Netgear support http://support.netgear.com/ Link to comment Share on other sites More sharing options...
Newfie Posted August 12, 2021 Share Posted August 12, 2021 If you log in to mynetgear it will show your warranty period and you can raise a RMA from there. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now